Adair Gilbert

*** *. ***** ******

216-***-****

Objective To obtain a responsible and challenging position where my education and

work experience will have valuable application.

Experience 1998-Present Medical Mutual of Ohio Cleveland, OH

Senior Claims Adjustor Representative

Receive and investigate inquiries and claim adjustments.

Provide high level of service that contributes to corporate sales efforts.

Responds to telephone and written inquiries from subscribers,

providers and group representatives and follow cases to conclusion.

February 1998-September 1998

Associate Claims Adjustor Representative

Processed claims from receipt to completion.

Provided guidance and assistance to management regarding claims

procedures. Organized work and monitored progress in the attainment

of specific units, department or division goals.

February 1997-December 1999 University Hospital Cleveland, OH

Senior Advise Clerk

Determined acute emergencies and notified doctor or nurse on call.

Called in prescriptions to local pharmacies.

Handled a heavy volume of internal and external customer service

calls.

January 1996-February 1997 Clinical Health Laboratory Euclid, OH

Medical Assistant and Phlebotomist

Performed venipuncture on patients.

Coordinated phlebotomist schedule.

Mediated relations between clients and lab technicians.

Education

1995 Cleveland Institute of Dental Medical Assisting Cleveland, OH

Diploma Medical Assisting

2011 Malone University Canton, OH

Bachelor's Degree in Marketing

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