937-***-**** acefsy@r.postjobfree.com

*** ********** *** *********** ** 45506

Marcus Storey

Objective

To obtain a position with A company where my positive attitude can help develope myself and others.

E xperience

11/2013 to 5/2014 Rent-A-Center Lo

Customer Account Rep/Assistant Manager Sales

Set and achieve weekly and monthly sales goals.

Verify customer information, and set up lease agreements for each customer.

Make sales calls and visit local businesses to help grow the company.

Follow up with customer after they have received their merchandise to mak sure they fully understand the

lease agreemnt.

Maintain the store’s warehouse in a neat an orderly manner.

09/2011 to 04/2013 Exel Logistics Springfiel

Outbound Operations Lead

Monitored day to day operations in the shipping department along side of the supervisor.

Maintained an active line of communication with the customer to ensure operational flow.

Interviewed and mentored new associates based on business needs.

06/2005 to 08/2011 ICF International Springfiel

Inbound Call Escalation Supervisor/Back up Human Resource

Explained the rebate process to high efficiency energy customers.

Trained new associates on the proper techniques to use when experiencing escalations.

Followed up with customers about problems arising when applying for their rebate.

Interviewed new associates for open positions throughout company.

Manage and track associate records via hard copy and spreadsheet

E ducation

Edison Community College Springfiel

Pursuing Associates Degree of Arts

Social Work

Forklift and Electric Pallet Jack Certified. (2004, 2011)

Set up and run Die Press/ Metal Stamping (2003 2004)

References

References are available on request.

Contact this candidate