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Customer Service Sales

Location:
Santa Clara, CA
Posted:
June 04, 2014

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Resume:

Megan Jones

805-***-**** acefqm@r.postjobfree.com

SUMMARY

Dedicated, organized and motivated Merchandise Marketing graduate, looking

for an opportunity to utilize skills in:

Merchandise Marketing: Intense education and experience in marketing

research activities, and decision-making related to product, price,

promotion, and distribution. Expert business sense combined with deep

understanding of cultural, political, and economic factors affecting

international buyer behavior, market-entry strategies, brand

management, textile sciences and import/export procedures.

Administrative Support: Extremely organized and knowledgeable with the

ability to create and maintain spreadsheets and databases. Gather

process and analyze information. Very experienced with collections,

sales, vendor relations and data entry.

Marketing and Promotions: Possess knowledge and creativity needed for

marketing products and promotional events. Completed a marketing

strategy and planned a store opening event for a fictitious clothing

store in Promotions class.

Customer Service and Satisfaction: Lively, articulate communicator

developing relationships with customers to ensure their ultimate

satisfaction.

EXPERIENCE

RIO VISTA CHEVROLET

2013-2014

Administrative Support/ Sales

Built more of an understanding of brand loyalty and customer

satisfaction. Also was in charge of photos and rebates and putting

them on our website

WINSTON RETAIL SOLUTIONS 2013-PRESENT

Merchandiser

Merchandised multiple brands bi-monthly. Strengthened merchandising

skills, observed trends, and improved styling skills.

DETTA MODA (PERSONAL & WARDROBE STYLING)

2013

Assistant / Intern (Part-Time)

Assisted in prepping and styling for photo shoots as well as personal

styling parties.

SUNSTONE WINERY

2013

Wine Club Manager

Ran the Sunstone Wine Club which mostly included Customer Service and

Satisfaction. I was also responsible for helping to plan events, wine

club shipments, and more. Customer retention and relationship

building were the biggest part of this position.

SANTA YNEZ VALLEY VISITORS ASSOCIATION 2012-

present

Membership Coordinator, Social Media Assistant

Performed various tasks including social media marketing, e-

marketing/e-newsletters, networking in SYV, data entry,

collections, sales and bookkeeping. Networked in the Santa Ynez Valley

by attending marketing meetings, mixers and socials.

FIRESTONE VINEYARD

2011-2013

Tasting Room Associate, Wine Club Specialist, Administrative

Support

Ran 2-3 Wine Clubs at one time. Became very familiar with Wine Direct,

customer management and account management. Frequently

worked with collections, sales and vendor relations. Presented

information and facts about wine and the wine industry to customers.

Gave tours of the property and our wine making process. Worked events

such as: weddings, concerts and dinners.

CHUMASH CASINO- Santa Ynez, Ca 2010-

2011

Beverage Server

Strengthened customer service skills. Focused on customer Relationship

Management. Learned to stay calm and multitask in an extremely fast pace

and chaotic environment.

NORDSTROM- Fashion Valley, Ca 2006 to 2010

Sales Associate

Developed strong skills in sales, customer management and customer service.

Studied trends and customer needs. Met and exceeded sales goals of average

sales per hour at a high volume department store. Maintained merchandising

and visual standards.

EXPRESS- Fashion Valley, Ca 2005-2006 Sales Associate 2005-

2006

Performed customer services and operations, sales, cashiered, met and

exceed the goal of new Express Credit Cards per day.

EDUCATION

FASHION INSTITUTE OF DESIGN & MERCHANDISING

Merchandise Marketing

Honor Roll, Cum Lade

Graduation Date: 6/2007

HONORS & ACTIVITES

2007- Honor Roll, Cum Lade, FIDM

2006- Fashion Show Dresser- FIDM

REFERENCES

Available upon request



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