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Customer Service Quality Assurance

Location:
United States
Posted:
June 04, 2014

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Resume:

Thomas Ibrahim Roshdi

Address: New York, Queens, 32-52 35th Street

Phone number: 917-***-****

E-mail: acefq9@r.postjobfree.com

P ersonal Information

Nationality: American

Born in: New York City

Date of Birth: 08/29/1988

Marital Status: Single

O bjective To obtain a full time position that offers a professional working

e nvironment and enables me to grow while meeting the corporation’s

goals.

P rofile

Fair knowledge of all pharmaceutical Concepts and principles.

Strong background of all pharmaceutical drugs & medical

assistance.

Great Knowledge in Cardiovascular events and Diabetes in

negotiating with physicians.

Good Knowledge in selling skills.

Working knowledge of manufacturing process and Quality

assurance in sterile areas.

Goal -oriented individual with strong leadership capabilities.

Skilled at learning new concepts quickly, working well under

pressure, and communicating ideas clearly and effectively.

Extensive Computer Training.

Proven ability to work in unison with staff and volunteers .

Organized, highly motivated, and detail-directed problem solver.

Great communication skills.

Enthusiastic and outgoing personality.

E ducation

B.A., Degree in Pharmacy 2012

Modern Sciences & Arts University (MSA), Cairo, Egypt;

Greenwich University equivalent certificate, England

St. Fatima Language School (Sfs), Egypt 2006

American Diploma

R elevant Experience & A ccomplishments

Trained in the following pharmacies:

Hekmat

Fakhry

Ayat Nour

Management/Supervision:

Trained, supervised and evaluated staff.

Resulted in multilateral staff achievement of work objectives.

Teaching Assistant, English Program, Katkoot El -Faseah Center Student-

taught grammar & creative writing class.

E mployment

AstraZeneca, Medical Representative Jan. 13 – May 13

Promoted Atacand (Candesartan)

Launched Onglyza (DPP4 inhibitor)

Mohamed EL-Nour Pharmacy Sept. 12 – Jan 13

Sigmatec, Quality Assurance (IPC) in a March 12-Aug. 12

Pharmaceutical Company

Supervision of Media fill

Insuring Process validation with the working doc uments evaluation

Supervision of filling process (vials & ampoules)

Evaluation of production process & packaging

CSR, Vodafone International Offshore Account, Egypt Oct. 10- Dec.10

New Zealand Customer service representative

L anguages

English (Mother Tongue)

Arabic (Fluent)

French (Speak only with basic Competence)

C omputer Skills

Software (IBM and MAC environments): Microsoft Windows®, Microsoft

Access, Microsoft Word, Microsoft Excel, Microsoft PowerPoint. Working

knowledge of the I nternet.

C ommunity Involvement & Affiliations

United Nations Youth Program, Associated world problems solving

Committee

Miami Beach Refinement Program, Alexandria

Volunteer Cooperation Exchange (VCE), World Exchange programs &

charity Work,

References Furnished Upon Request .



Contact this candidate