Nakida Fusilier

San Francisco, CA

415-***-**** acefot@r.postjobfree.com

Qualifications:

Microsoft Office Suite and Access database Familiar with standard office tools and machinery

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Dispatch Outgoing Personality

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Customer Service Skills Detail oriented

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Social Perceptiveness Time Management

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Employment Experience:

SF Goodwill, San Francisco, CA 10/2013 4/2014

Front Desk Receptionist

Handled high volume of calls screen and forward the call to the proper units

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Greet persons entering establishment, determine nature and purpose of visit, and direct or

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escort them to specific destination

Transmit information or documents to customers about various programs at the Goodwill

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Collect, sort,distribute mail, messages, or courier deliveries

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Hear and resolve complaints from customers or the public

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City and County of San Francisco, San Francisco, CA 12/2012 6/2013

Public Service Trainee

• Assisted participants of the Youth Employment Service Program to attain self sufficiency with

the aid of community based organization partnerships

• Utilized assessments to determine and address participant’s barriers

• Data entry, assist in group orientations, presentations and scheduling of client activities

• Generated employment plans and sign in sheets for clients, wrote minutes for unit meetings

• Efficiently and accurately file, code and index a wide variety of documents record information

• Case management and review

MJM Management Group, San Francisco, CA 3/2007–9/2009

Dispatcher/Administrative Assistant

Handled high volume of calls, answered Nextel, land line and three way radio

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Dispatched Ambassadors, logged incoming data into computer data base

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Troubleshoot and provide directions for tourist in the area

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Open all incoming mail and create purchase requisition for all office supplies

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File event folders, organize, reception duties

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Keep record of all incoming calls and interoffice mail

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Forever 21 Inc., San Francisco, CA 2/2006–9/2006

Customer Service Representative

• Assisted customers with retail needs and clothing options

• Placement and restocking of merchandise

• Created visual design for store presentation

• Recommend, select, and help locate or obtain merchandise based on customer needs and

desires

Macy’s West, Union Square, San Francisco, CA 11/2005–1/2006

Sales Representative, Seasonal

• Cashier duties for various departments

• Organized and maintained cleanliness and order of merchandise.

• Assisted customers and sales floor

• Maintain knowledge of current sales and promotions, policies regarding payment and

exchanges, and security practices.

African American Art & Culture Complex, San Francisco, CA 11/2004–6/2005

Youth Service Worker, Intern

Assisted with database management

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Organized files and equipment, front desk receptionist

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Oversaw children’s programming when needed

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Maintain smooth operation of recording studio

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Assisted in maintenance of office equipment and ordered supplies

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Developed, advertised and implemented programs for battered women

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Education:

City College of San Francisco, San Francisco, CA

Early Childhood Development Focus

Downtown High School, San Francisco, CA

Certifications and Awards:

City and County of San Francisco Certificate of Completion of Administrative program

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Volunteer Efforts:

Holy Of Holiness Missionary Baptist Church Outreach Feeding Program

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