J oy L. Wright

*** ****** ****** **** ***********, NC 28349 910-***-**** acefns@r.postjobfree.com

H UMAN R ESO URCE M ANAG ER / G ENER ALIST

Diligent, resourceful, and mission driven Human Resource professional with accomplishments in diverse

industry sectors. Deep and rich knowledge of all FMLA, HIPAA, ADA, ERISA, OSHA, and applicable State and

Federal Employment Laws. Valued and well respected leader and trainer who work well with a culturally diverse staff

at all levels and key decision makers on all HR procedures, programs, and processes. Promote a collaborative and

team oriented environment that is aligned with corporate objectives for a regulatory compliant division. Additional

keys to success include:

PROFESSIONAL EXPERIENCE

It’s All Country, Kenansville, NC (2012 – Present)

CO OWNER/OPERATOR

Co owner of a novelty store where I managed daily sales and purchases. Posted advertisements via traditional and social

media. Restored goods for patrons.

CommWell Health, Dunn, NC (2010 – 2012)

A Federally Qualified Health Center (FQHC) and a Joint Commissioned Accredited Community Health Center

DIRECTOR OF PROFESSIONAL STAFF RELATIONS

Collaborated with Senior Leaders to implement professional staffing needs for the organization. Sourced and

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recruited 100 percent of the medical and dental staff for the organization including: the Chief Dental Officer,

Physicians, Nurse Practitioners, Physician Assistants and Dentists.

Negotiated initial and existing physician, nurse practitioner, physician assistants and dentist contacts including

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senior leaders.

Developed and implemented the Collaborative Agreements for Nurse Practitioners and Physician Assistants to

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ensure compliance with state and licensing boards regulations.

Facilitated and negotiated Locum Agreements.

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Facilitated and monitored Memoranda of Understanding (MUA) agreements with universities, colleges, and

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vocational schools to ensure 100 percent compliance.

Oversaw the Federal Tort Claims Act (FTCA) credentialing process.

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Served as Service Excellence Advisor and Ambassador and conducted Service Excellence Workshops

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Through industry contacts (NHSC, NACHC, NCCHCA, and NCORH, etc…) university residency programs,

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association memberships, employee referrals, internet sources, social networks, state and federal contacts to

source for viable talent. Facilitated contractual agreements related to physician recruitment, locum coverage, and

clinical student rotations. Coordinated professional staff integration into the organization.

Facilitated, maintained, and tracked professional staff credentialing and privileging process to ensure compliance

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with Joint Commission.

Provided employee relations support for professional staff and provided timely and consistent responses to

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inquiries and application and interpretation of human resources policies and procedures.

Developed and conducted human resources employee orientation.

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Managed daily human resources functions including payroll (ADP), benefits administration, workers’

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compensation, and employee leave.

C.W. Williams Community Health Center, Charlotte, NC (8/2008 – 6/2009)

HUMAN RESOURCES RECRUITER/GENERALIST

Sourced, recruited, and secured multiple talents through mediums of advertisements, Internet, trade schools, and

supportive agencies and associations. Created and conducted new hire orientation programs, administered benefits

programs, and devised/instituted HR policies and procedures for optimum workforce development and safety

management. Conducted community health needs assessments, facilitated patient outreach programs, and served as

advocate to promote center to national community health center associations. Assessed and verified credentialing for

selected physician participants.

Assumed role at time when no official policies and procedures were in place for programs and credentialing (i.e.,

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updated and revised critical guidelines and disbursed to personnel for uniformity/consistency of operation).

Worked closely with Medical Director and Director of Operations on creation and implementation of

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credentialing policies and procedures for all licensed independent practitioners.

Spearheaded successful completion of community health needs assessment survey for a federal grant that

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resulted in renewal of annual award of $847K and appointed lead on capital improvement portion of federal grant

that netted additional award of $289K.

The Home Depot, Cornelius, NC (9/2006 – 6/2008)

STORE HUMAN RESOURCES MANAGER

Managed all HR plans, programs, and functions for store sales associates. Recruited, hired, and trained staff. Supervised

the administration of payroll and benefits programs for store associates. Coached, counseled, and advised staff on human

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resources policies and procedures. Prepared work schedules, conducted succession planning, and facilitated all employee

relation activities for 120 associates and store management.

Reduced turnover from 52% to 24% within first year in assignment, consistently received 100% of training

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metrics, and exceeded AAP goal by 20%.

Featured in the Regional Playbook “Taking Care of Our People” for exemplary contributions and performance as

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an HR Manager.

Re established the Associate Action Committee that encouraged staff participation in scheduled activities and

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programs that enhanced morale and productivity.

Renovated Associate Lounge and Training Room and promoted a productive, upbeat work environment.

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Charter Oak Health Center, Hartford, CT (2/1995 – 9/2005)

HUMAN RESOURCES DIRECTOR

HUMAN RESOURCES MANAGER

RECRUITER

Sourced, recruited, hired, and trained all health care staff that included, but was not limited to, department directors,

managers, supervisors, physicians, dentists, psychologists, nurses, medical assistants, dental assistants, clinical social

workers, patient service representatives, medical records personnel, administrative assistants, and security staff.

Negotiated and secured key physician contracts. Administered benefit program and managed payroll. Created and

conducted orientation programs and safety trainings. Accountable for building surveillance, HR audits, performance

improvement initiatives, employee relations activities, credentialing, and facility management.

Participated on JCAHO accreditation review committee and led HR, Environment of Care, and Facility

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Management throughout accreditation process that earned the agency its first accreditation.

Addressed and resolved pertinent issues that placed company on positive track for sustained regulatory

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compliance.

Created and implemented systems for recruitment, training/professional development, compensation, and

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benefits administration to support rapid company expansion.

Negotiated and attained health insurance program that saved company 5% to 10%.

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Represented company at disciplinary disputes for unemployment hearings and received 99% favorable company

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wins on all claims.

Spearheaded major renovation of satellite office whereby 7,200 additional patients were served.

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EDUCATION

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Bachelor of Administration, North Carolina Central University, Durham, NC

Associates Degree, Legal Office Administration, Springfield, MA

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