Chad M Henson

*** * **** **, **********, OH

****7

937-***-**** acefma@r.postjobfree.com

PROFESSIONAL

Goal-driven, customer-focused sales/account management professional demonstrating consistent achievement of service and sales

objectives in highly competitive markets. . Strong team building skills; proven ability to influence performance improvement.

Affirmed performance in the areas of:

● Track record of delivering strong performance and client service through forecasting, communicating requirements,

and strengthening relationships with clients.

● Implemented a consultative sales approach to generate new business and grow existing accounts, effectively contributing to

personal and team performance goals.

● Consistently recognized throughout career for performing and exceeding

expectations in terms of customer service and sales performance.

EMPLOYMENT HISTORYAAAAA

BCM HOLDINGS 2013-PRESENT

Vice President/Manager

Sabina, OH

● Oversaw operations of company consisting of 3 small businesses.

● Responsibilities included employee hiring/termination, payroll, product ordering, inventory, and employee scheduling.

● Oversaw and negotiated the sale of all three operations

● These duties included actively marketing to local community, writing and preparing purchase agreements, and working with senior

level associates to negotiate price and all other negotiations throughout the sales process for each individual business.

CUAS 2012-2013

Director of Operations

Dayton, OH

● Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials

and human resources for an upstart appraisal management company

● Oversaw, worked with develop team, and implemented a start of the art order processing system.

● Developed and maintained strong working relationships with senior management level executives of the company's

largest client Wright Patt Credit Union.

● Joined company’s first executive team in developing and nurturing the company mission and business strategy.

NATIONS VALUATION SERVICES 2009-2012

Sr. Account Manager (July 2011 – August 2012)

Columbus, OH

● Primary business contact for the company’s largest client, Fifth Third Bank; a contract of

approximately $25M revenue annually.

● Responsible for generating growth and maintaining revenue for account.

● Ensure that client issues are dealt with in an efficient manner, including resolution of escalated issues or

problems that arise.

● Own the contract and negotiate contract renewals quarterly with client.

● Approve Change Orders and invoices.

● Research and pursue opportunities for account growth and new business.

● Provide account updates on weekly basis to

Operations Manager and Executive Vice President.

Account Manager & Escrow Officer (2009 – 2011)

● Primary business contact for second largest client, US Bank; a contract of approximately $2M revenue

annually.

● Responsible for generating contract’s growth from $500,000 – $2M

(500 orders to 1500 orders monthly).

● Responsible for all client communications, conflict resolution, and compliance on client deliverables

and revenue.

● Ensure that client issues are dealt with in an efficient manner, including resolution of escalated issues or

problems that arise.

● Own the contract and negotiate contract renewals quarterly with client.

● Approve Change Orders and invoices.

● Research and pursue opportunities for account growth and new business.

● Provide account updates on weekly basis to Operations Manager and Executive Vice President.

● Escrow Officer responsibilities include execution of residential title insurance closings, title

clearing, HUD1 preparation, closing, and funding, recording, and pre/post settlement processes.

RESIDENTIAL FINANCE 2007 – 2009

Senior Mortgage Consultant

Columbus, OH

● Responsible for meeting with applicants to obtain information for loan applications and to answer

questions about the process; analyzed applicants’ financial status, credit and property evaluations to

determine feasibility of grant loans.

● Recognized as top producer in the company with “Banker of the Month” award five times during tenure.

● Consistently met or exceeded monthly sales quota.

● Obtained and compiled copies of loan applicants’ credit histories, corporate financial statements, and

other financial information.

● Reviewed and updated credit and loan files, and ensured loan agreements were complete and accurate

according to policy.

IRWIN INDUSTRIAL TOOL, A DIVISION OF NEWELL RUBBERMAID 2002-2006

FIield Product Specialist (2004-2006)

Wilmington, OH

● Managed Grainger and Ace Hardware national accounts.

● Developed and implemented promotional programs for Irwin lines.

● Expanded the range of listed products in target branches.

● Achieved agreed sales targets for all nominated accounts.

● Provided onsite demonstration of key Irwin lines in large industry trade shows, including Nascar events.

● Facilitated training to branch employees of major customers.

ACCOUNT COORDINATOR (2002-2004)

● Managed national accounts including Ace Hardware, Sears, Target and Orgill.

● Attended trade show events as the main point of contact for customers to place orders and obtain

product information. Sales dollars generated at such events totaled over $500,000.

● Worked with supply chain and distribution to ensure customer’s on- time and fill-rate requirements were

met.

TECHNICOLOR 2000-2002

Account Manager

Wilmington, OH

● Managed accounts in excess of $15 million annually regards to delivery of motion picture film

worldwide.

● Directed activities for film distribution for major studio accounts including Disney and Dreamworks.

● Maintained daily inventory of all available films and their locations across the United States.

Education

Grove City High School 1990-1994

Grove City, OH

Graduated 1994

Wittenburg University 1994-1999

Springfield, OH

Graduated 1999- B.A. Business Management

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