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Project Manager Customer Service

Location:
St Paul, MN
Posted:
June 04, 2014

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Resume:

Janet Frogner

*** ********** ***** 651-***-****

Mahtomedi, MN 55115 acefl6@r.postjobfree.com

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QUALIFICATIONS SUMMARY

Experienced and skilled Senior Planner, Buyer, Inventory Analyst and

Project Manager in high-value projects. Bring expertise in all aspects of

procurement, supply chain and finance, while meeting stringent time

constraints. Worked in complex integration settings to unify two different

airline systems in specific areas. Skilled in: lowering materials costs,

keeping inventory down; identifying cost avoidance factors. Degrees: BA

in Education; AAS in Accounting.

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CORE COMPETENCIES: Analysis/Forecasting Supply Chain Management

Lean Principles

SAP (System Appl./Products) Sceptre Inventory Syst. Sourcing &

Negotiation Aeroexchange(B2B) American Software, Inc.(ASI) Vendor

Performance and Relationships Customer Service Skills

Requirement Forecasting Management Systems (RFMS) SAS Fundamentals

SAS Assist

Materials Requirements Planning (MRP) Microsoft Office Products

Access

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PROFESSIONAL EXPERIENCE

DELTA AIR LINES, INC., (Formerly Northwest Airlines, NWA), St. Paul, MN

1993 to 2013

Senior Planner, Buyer, Inventory Control Accountant and Repair

Administrator

Configuration Controller / Integration Specialist Delta

Sr. Planner, Buyer, Repair Administrator, and Inventory Controller /

Accountant - NWA

Apply lean principles to streamline work functions and methods, and

identify process improvements. Manage

optimal inventory levels, procure material, products and services, ensure

that parts are received on time

without complications and support supply chain activities. Analyze

material requirements and forecasts.

. Successfully sourced and negotiated vendor contracts incurring annual

savings of $3.8 million

. Expediting purchase of products and service to support the needs of

Supply Chain, to ensure parts are received on time and without

complications

. Prioritized a heavy workload as an interior parts buyer for a fleet of

400 aircraft

. Managed/maintained procurement for 15,000 part numbers with an average

inventory cost of $24M

> Achieved a significant savings by forecasting anticipated need

for "critical" items especially and

secured an agreement to lower costs, representing a savings of

$750,000

> Managed a $1.8M outsourced paint project of 330 aircraft at 4

paint sites and 8 paint lines

> Collaborated with engineering, quality assurance and supply

chain management team to approve and implement system-wide

contracts, policies, procedures, and programs

> Negotiated/approved service repair work orders outsourced to

vendor agencies that resulted in

15% cost reduction and a 35% reduction in repair turnaround time

. Maintained and provided updated product data to engineering and

technical publication personnel

. Designed programming (SAS, SAS Assist, Brio) and spreadsheet

applications to extract, summarize, and report financial data and

inventory valued at $950 million

> Initiated, presented, and implemented plans to bring inventory

levels down

Janet Frogner

651-***-****

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acefl6@r.postjobfree.com

> Created standard reporting packages for material management by

departments and performed

variance analysis monthly, quarterly, and annually

> Improved data sources by brainstorming with information

systems (IS), material management and

engineering departments

Configuration Controller/ Integration Specialist (Delta): Specially

chosen to implement major integration and conversion projects. Evaluate

configuration control for interchangeability of aircraft parts between

two airlines. Assess and analyze engineering drawings, technical

manuals, and service bulletins to ensure quality assurance best practice.

Maintain/update script to provide step-by-step guidance for parts

integration. One of 6 among many who remained after the NWA acquisition;

became subject-matter person to parts personnel

. Recruited to implement a complex parts integration project of 950K

into multiple inventory and procurement software, applications, and

databases; accessed Delta and NWA unique databases to account for

different aircraft used by each entity

. Lead project to standardize fleet specific information across Delta's

component tracking system

. Recommended by manager and engineers for "Script Expert & Peer

Reviewer" responsibilities to provide leadership, direction, and

education to personnel in parts integration

. Converted company engineering orders to end state engineering orders

while ensuring safety and compliance with federal regulations and

guidelines

. Special project lead in a team that solved technical operation

material integration (TOMI) inaccuracies between Delta and NWA part

numbers

. Evaluated configuration control to identify interchangeability and

qualified part attribute data resulting

in synergy savings through cross utilization of common inventories

between the 2 airlines

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RECOGNITION AND COMMENDATION

Recipient of Commendation awarded and presented by Unit Division Department

Head/NWA for "Outstanding Contributions to the Technical Operations Finance

Department "

Recipient of Commendation presented by Acting Dir., Material

Requirements/NWA for "Supporting Many Cross-effectivity Issues and

Analyzing Impact to Provisioning Requirement"

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EDUCATION AND TRAINING

UNIVERSITY OF MINNESOTA - MORRIS, Morris, MN

Degree: Bachelor of Arts in Education Emphases in Statistics and Group

Dynamics Graduate

WILLMAR AREA VOCATIONAL TECHNICAL INSTITUTE, Willmar, MN

Degree: Associate of Applied Science (AAS) Major: Accounting Dean's

List; Graduate

ADDITIONAL COMPUTER PROFICIENCIES:

Microsoft Windows, Word, Excel, Outlook, Access, Internet Explorer,

PowerPoint, Sharepoint and Harvard Graphics

TOMMS System, IATA Invoice Works, McCormick & Dodge Accounts Payable

System, Time Share Options Basics(TSO), Brio Software (Business

Intelligence Software)



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