D ALE F. HOL MES

***** ******* *** * *****: ***-*00-

7542

Shoreline, WA 98133

acefkt@r.postjobfree.com

S ummary

Dependable systems engineer/tester with proven expertise in enterprise server and IT

operations including project management. Recent experience with C# includes working on

a deployment solution in Visual Studio 2012 for Autopilot deployment for new

m igration environment for PulseRT for MSN. O ther recent work with includes SDET

t raining at Bellevue College. Currently working a C# script solution for monitoring

watchdogs on new AP environments for Pulse real t ime.

Certifications: M CSA Windows Server 2010-12, A+, Networ k+, Security+

P rofessional Experience

Systems Engineer/Administrator (Contract) P ulse Real T ime

T ier I I I D R I

M icrosoft MSN – AMP Quality of service Redmond, WA

J uly 2011- present

* A dministration of $1.5 million PulseRT Infrastructure for PulseRT (real time)

Live Site Engineering monitoring and web application endpoint alert system,

monitoring more than 9,000 web server application endpoints on MSN, Bing Mobile,

Xbox, and M icrosoft.com servers. Real time web server error aggregation.

* Procured new Physical, Virtual, AP, or Azure machine servers as needed to maintain/Handle Pulse

console event traffic. OS, Pulse bit Installation/configuration and maintenance of hardware and

software.

* Monitored datacenter applications for 99% availability and high error counts of codes >400 and

created PulseRT error alert tickets as needed to LSEEngage/DRI Tier 3 or appropriate feature team.

* Administered server DNS traffic management for VIP’s, wide IP’s, etc. for the

PulseRT infrastructure within GFS.

* Maintained 100% availability for all PulseRT aggregators, primary and secondary routers

i n 24 global datacenters for the Pulse Plus U I console.

* Created documentation for PulseRT Sharepoint sight. Server data management for /msasset.

* Onboarded feature team web servers to accurately report to Pulse Plus and

C runch U I’s.

* Developed server architecture server plan for migration to AP managed hardware

f rom a vir tual server infrastructure. Lead for the server t ransition to AP with Pulse

team.

* Software testing, test planning, and design for Pulse Plus U I console.

* Installed patches and IPAK updates for all PulseRT infrastructure servers

I T Systems Engineer (Contract) I ncident

M anagement/NOC T ie r I I I

M icrosoft Advertising Redmond, WA Jan 2011-

J uly 2011

* T riaged Incidents detected by service level monitoring (Tier I I I)

and by Tier 2 and Product Service Engineer Incident tickets

* Correlated system events and monitoring alerts with escalated incidents

* Correlated system change events with escalated incidents

* Determined initial scope of the incident(s) from an end-to-end systems

perspective

* Assigned and determined appropriate severity and categorized/updated

i ncident records

* Worked with operations and development groups to manage all Severity 0-5

i ncidents

* D rove escalation, mitigation, notifications and communications

* E nsured that incident records were accurate and complete

* M aintained the ownership of service request ticket queue for incident

management

* E nsured that service requests were handled within SLA, OLA agreements

* E nsured that only supported service requests were handled

* Assured that non-supported service requests are routed appropriately

* Owned and maintained I M documentation and ensured it was up to date

* E nsured that major incident notifications are sent out promptly for Atlas

operations

Systems/Database Engineer ( Contract) Windows

Server/Hyper-V

M icrosoft V ideo Lab Engineering R&D Redmond, WA Nov 2010-

J an 2011

* Administrated virtual machine development and test environment for VidLab

engineering.

C reated vi rtual servers, deployed VM’s to host servers, cloned servers for storage

to the host server library, created drive templates for VM quick deployment.

* Installed Dynamics C R M 2011, SQL Server, Active D i rectory, and assigned

roles and

services as needed for select deployed virtual machines.

* Documented server deployment and standard specifications to VidLab

SharePoint portal

s ite.

* Created server audit documents of hardware and software for production,

development

and test environments. Managed CRM databases on select vir tual servers.

* Administrated server topology planning for VidLab production infrastructure.

Researched SKU configuration builds within \ \ msMarket and GFS portals.

* Authored timeline documentation and server diagramming with MS Visio.

* Created baselines for server quality performance, for current production and

v ir tual server

test environments.

* Created tasks and defined goals on a bi-weekly and daily basis with

development team,

participated in Agile/SCRU M team procedures. (Sprints)

Systems Engineer ( FTE) Windows Server 2003-08

M icrosoft A dvertising/Atlas Redmond, WA July 2007-

Sept 2009

* Processed UTS t icket requests of scripted variables using SQL server for

advanced analytics

for clients and publishers. Processed datapassback and advanced analytics

autofeed t ickets

for vendors. Enterprise datacenter expert for server nodes, and head nodes for

DPB team.

* Use of W indows Server 2003-2008 and SCOM to identify key support

p rocesses and

t roubleshooting procedures for daily Microsoft Advertising ROI conversion

snapshots.

* B uilt and configured approximately 800-900 HP servers (460c) using A DS, H P

smartsta rt

software for new G FS datacenter migration, resulting in a 50% improvement

of pvm

snapshot run time data for publishers and clients. Expert use of I LO2

monitoring tools.

* Monitored d atacenter server operations using H P system insight

m anagement to provide

analysis and implement corrective action(s) as needed. Supported 25 datacenter

r acks

(48U).

* M aintained standard configuration of servers in each cluster group, drive size,

registry

entries

user groups, patches, and file shares. Configured Active D i rectory accounts

as needed.

* Installed network switches, HP blade enclosures, HP servers, fans, pdu’s, and

maintained

f iber HBA connections within Seattle datacenter as required.

Operations Engineer ( FTE)

aQuantive /Atlas Seattle, WA March 2007-

July 2007

* Administrated and maintained all hardware/software for WARP/PVM servers

(1,500)

w ithin Seattle, Boston, and Washington, DC datacenters using W indows

Server 2003.

* Authored datacenter in ternal logistics site using MS Visio for warp/pvm, Ad

serving,

SAN, and networking groups.

* Replaced HBA cards, swapped motherboards, fans, and performed memory

u pgrades

for all server clusters, fileservers, and headnodes, under PVM/WARP

responsibili ty.

Systems Administrator ( Contract)

Sensitech I nc. Redmond, WA Nov 2006-Feb

2007

* Set up and support of all hardware and software workstations for new/current

users.

* Analyzed tier 2 and 3 issues, then escalated for services to be rendered for

software

and hardware resolution. Created file shares, migrated data and performed

securi ty audits.

* Served as local server administrator. Maintained t ime, backup, and file servers

as needed.

I nstalled new domain servers and migrated local workstations to new operating

system.

* M aintained data security procedures and protected systems from inadvertent

access.

Performed primary h elp desk roll for system builds, updates, and new

applications.

I nformation Systems Specialist ( Contract)

CliniTech I nformation Resources E verett, WA August 2006-

Nov 2006

* Performed all procedures for set-up and expiration of user workstations. ( Help

D esk)

* M aintained data security procedures and protected systems from inadvertant

access or

compromise. Used R emote Desktop for user t roubleshooting procedures as

needed.

* Performed support role for network connectivity, application use, and

p rogramming as

needed. Monitored or captured data, analyzed and identified problem areas to

p rovide

corrective action.

I n te rnal Resource Technician ( Contract)

Cingular Wireless Bothell, WA March 2006-

August 2006

* Provided support for incoming calls from in ternal users to provide corrective

action

as needed for software and hardware issues. In ternal users h elp desk contact.

* Installed and configured desktop workstations, servers, and LAN/WAN/VPN

network

connections. Performed problem analysis for resolution, or escalation.

* M igrated M S Exchange server f rom old system to new configuration. Assisted

w ith

application software, VPN, e-mail migration, blackberry connections, and

remote access.

W ireless F ield Technician ( Contract position)

N EC, I nc. Seattle, WA

2005-2006

* Installed WAN/LAN network communications equipment. Access points,

M OT/Scanners

and application software in retail locations as needed. Service on P OS systems

hardware.

* Configured server and scanners for production, tested connections for all

network access.

I nformation Systems Technician ( FTE)

Me ri t Financial K irkland,WA Sept 2005-

Jan 2006

* Installed workstation hardware and software, configured devices, monitored

h elp desk,

serviced P BX telecom equipment, and provided user support for security and

applications.

* Performed repair and support for hardware and software th roughout Merit

F inancial.

M aintained printers, scanners, copiers, audio visual, and fax equipment as

needed.

Systems Analyst P rogrammer I I ( FTE)

Vi rginia Mason Medical Center Seattle,WA

1990-2005

* Managed portal imaging software PACS with use of DICOM and H L7 on a daily

basis for

r adiation therapy.

* M anaged inventory, planned resources, and ordered capital purchases for

r adiology and

V irginia Mason Cancer Institute. Implemented Kanban production system

s tandards.

* Installed applications, facilitated t raining, using micro-computer metaframe

based software

for radiation oncology. Frequent use of Impac viewstation, multi-access, IDX

and GE

software.

* Developed and documented project deliverables such as: proposals, functional

specifications, establishing/maintaining work plans and issue lists, creating test

and

i mplementation plans and acceptance documents. SCRUM procedures.

* In teracted with customers, vendors, and management to determine system

requirements

for existing and proposed operations. Identified system and procedural problems

and

assisted in the implementation of solutions as necessary.

Computer Skill Areas

MS Office WAN/LAN Networks SQL Server

2012

VPN H P System Management SAN

Windows Server 03-08 PC Hardware Active

D irectory

MS Project Datacenter Server Engineer V isio

Outlook 2007-10 T CP/IP I IS 6.0, 7.0,

7.5

L inux A utomated Deployment Services HP

Smartstart

Help Desk Remote Desktop VMware

Remedy V isual Studio 2012 PACS

Systems operations

Heat Smartstart T-SQL

Track IT V NC Veritas

B ackup

GFS UTS t icketing U l t raedit I MPAC

Database Management I DX Rad Ghost

TSG Author PDU Management PC Anywhere

Cit rix Server/Metaframe OS (Win9x, XP, Vista, Win7) MOM

Sharepoint .NET framework MS Exchange

Server

UTS Ticketing GFS Change DNS

HTML/CSS X HTML Javascript

Fireworks Photoshop D reamweaver

Hyper-V SCOM 2007 R2 SSVMM

Product Studio Autopilot Azure Infrastructure

E ducation

Software Test Engineering, SDET (2014)

Certificates of Achievement

* P r incipals of Softwa re Testing,

* T est Planning, Modeling, and Reporting,

* C # P rogramming

Bellevue College, Bellevue, WA

Certificate of Achievement (2010)

Website Foundations Design and Development (H T M L/XH T M L/CSS)

Cascadia College, Bothell, WA

Certificate of Achievement (2009)

SQL Server 2008 Business I n telligence Development and Maintenance

Cascadia Community College, Bothell, WA

Certificate of Achievement MCSA, Windows Server 2003 (2005)

Northwest Technical College, Lynnwood, WA

Associate of Applied Science, Electro-Mechanical Design (CADD)

Certificate of Achievement, CADD for I ndustrial Application

North Seattle Community College, Seattle, WA

Engineering / Business Administration

Shoreline Community College, Shoreline, WA

Rev. 5-23-14

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