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Customer Service Representative

Location:
Decatur, GA
Posted:
June 04, 2014

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Resume:

Denese Carty

**** ******** *****

Decatur, Georgia 30034

404-***-****

acefiz@r.postjobfree.com

Professional Profile

An energetic and motivated paralegal professional looking for a position in a corporate legal department

that will allow me to utilize my writing skills, organizational abilities, and years of education and

experience to contribute to company, mission, and growth.

Work Experience

Belmont Senior Living June 2011 - present

Caregiver

• Provide nursing care in accordance with resident care policies and procedures

• Ensure that the safety and well-being of the residents is maintained

• Assist residents with bathing, dressing, hygiene, and grooming in accordance with established

care plan

• Measure and record patient's fluid intake and output and provide medication reminders

• Manage supply inventory and supply requisitions

Chick-fil-A Restaurant December 2002 - July 2010

Management and Hospitality

• Received "exemplary" and "exceeds expectation" ratings on all performance reviews; cited

for excellence in interpersonal communications, teamwork, customer service, flexibility and

reliability

• Demonstrated ability to interact with customers from diverse cultures and backgrounds

• Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in

premium service delivery and ability to find win-win resolutions

• Commended for multitasking abilities; frequently assigned the largest section of restaurant

during peak dining hours

Fulton County Public Defender’s Office July 2007 - March 2008

Internship

• Assisted Defendants in filing applications for legal assistance

• Gathered potential evidence from defendants regarding specifics of the crime and entered

information obtained into the Municipal Court Database

• Transferred client cases from the Municipal Court Database to File Maker Pro

• Closed pre-assigned cases for pickup

• Received and placed telephone calls and forwarded messages to attorneys

• Scheduled appointments and matched clients with attorneys on pending cases

• Attended and took notes for legal meetings such as client interviews, hearings and

depositions

1 Page

• Draft and typed office memos for attorneys

Denese Carty

3167 Panthers Trace

Decatur, Georgia 30034

404-***-****

acefiz@r.postjobfree.com

City of Atlanta Finance Department January 2002 - June 2002

Financial Collector

• Reconciled payments received for accounts receivable

• Utilized scanning technology to validate authenticity of payment checks

• Exercised multiple task for clients and their numerous documents

• Provided computations for the financial needs of clients

City of Atlanta Public Works October 2000 - March 2001

Customer Service Representative

• Responded via telephone to customer inquiries regarding storm water concerns

• Used database to retrieve and record customer information

• Created database; entered and retrieved data using topographical map index, drainage basin

map, address, council district, land lot, congressional district and neighborhood planning unit

maps

Education

Strayer University, Atlanta, Georgia May 2013

Bachelor of Business Administration/Legal

Relevant Coursework:

• Paralegal Fundamentals, white collar crime, contracts and legal

• Business Strategic Management Capstone

Woodruff Training Institute October 2010

CNA Certificate

Atlanta Technical College June 2008

Associates in Applied Science for Paralegal

3 Page



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