Dionte Maurice Sims

**** ********* **** ******Charlotte, NC 28269 *Phone: 704-***-****

Email: acefhp@r.postjobfree.com & acefhp@r.postjobfree.com

OBJECTIVE: To obtain a position that will utilize my skills and will allows

me to grow as the company grows.

EDUCATION:

Everest University, Computer Information Technology, Bachelor's

Everest University, Computer Information Technology, Associates

Art Institute of Charlotte, NC, Interior Design; Associates in Applied

Science

WORK EXPERIENCE

University of North Carolina Charlotte, Charlotte, NC- August 2005- Present

Facilities Information Systems Administrator/Facilities Mobile

Technology Specialist

. Provide desktop support for Facilities Management staff by

troubleshooting all technical issues including hardware,

software & mobile devices.

. Performs analytical, technical, and administrative work in

installing and supporting new and existing personal computer

equipment and software under moderate supervision.

. Analyzes client needs and reviews technical alternatives to

determine their impact on the client and systems environment

. Lead daily task, such as file recovery, server maintenance,

wired/wireless printer configuration, troubleshooting, etc.

. Troubleshoot both hardware and software issues on stand alone

systems as well as networked systems

. Identifies and diagnose criteria in order to troubleshoot and

resolve moderately complex PC/LAN related hardware, software,

operating systems and network problems

. Hardware replacement on both computer platforms and servers

. Working knowledge of security setup, security issues, and

networking

. Manage the department's Active Directory

. Involved with setup and installation of Exchange Server

. Exchange ActiveSync Email configurations on iOS and Android

devices

. Troubleshoot user email accounts in the Exchange Server

. Computer imaging using ghost image solution suite

. Build out and support for EDA(Enterprise Data Assistant) mobile

devices

. Project management of new deployments, on-going projects, future

implementation for technology needs

. Provide Archibus support to campus wide users

. Module Development using Eclipse

Sofa Express, Charlotte, NC- April 2005- August 2005

Interior Design Internship

. Space Planning

. Provide customer service to vendors, management, and clientele

. Inventory management

. Provide lighting plans

. Provide assistance to customer, clientele, and management staff

. Perform furniture layouts for functionality within Charlotte, NC

stores

Art Institute of Charlotte, Charlotte, NC- December 2003- March 2005

AutoCAD/ Software Tutor

. Assist students in mastering numerous programs (AutoCAD,

Photoshop, Illustrator, Autodesk)

. Assist students to enhance drafting skills

. Provide assistance to faculty and staff in AutoCAD and Autodesk

. Provide help desk assistance throughout the various departments

in the facility

RELATED SKILLS

. Efficient in programs: Illustrator, Photoshop, Microsoft Office

(Excel, Word, PowerPoint, Outlook)

. Efficient in Microsoft Windows XP, Windows 7, Microsoft Office

2010, Microsoft Office 2007, and server support of Microsoft

Windows Server 2003 R2 and 2008 R2

. Knowledge of minor programming languages such as C, VB .Net, SQL

. Knowledge of Eclipse

. Computer repair and installation

. Ability to explain complex IT concepts in non-technical terms.

. Efficient in Archibus 14, 15, 16, 17 ( space management systems)

. Efficient in MS Windows 2003, Windows 2000, and NT 4.0 Server OS

. Excellent verbal, writing, and communication skills

. Knowledge of client connectivity and active directory

. Efficient in working with Symantec Ghost

. Working knowledge of Exchange Server 2003

. Efficient in using Trimble's GIS/GPS software and GPS tracking

. Efficient in AutoCAD 2000, 2002, 2004, 2005, 2006, 2008

. Efficient in Archibus Overlay

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