Darlene Young

404-***-****

aceffs@r.postjobfree.com*www.Linkedin/in/darlenewyoung

Professional Summary

I am a competent professional with 20+ years in the Insurance Industry with strong skills as an

Account Manager. My attention to details and problem solving skills resulted with significant

reductions in transaction issues that contributed to the overall profit and performance targets of

the company.

Core Competencies

Problem solving, attention to deals, information gathering and management, communication

skills, organizational and planning skills, Analytical Risk Management, Customer service

orientation, Team interaction, Risk Assessment, License Insurance Agent 350537, Policies and

Procedures, Microsoft Excel, Word, Assess, PowerPoint, SAP, Banner, Accounting Principles

Professional Experience

WellStar Healthcare System, Atlanta, GA 2014 2014

Epic Super User-Professional

Assist with the orientation and integration of staff in the adoption of the Electronic Health

Records

Train end users on the EPIC system

Troubleshoot and resolve end user issues

Promote process transformation of change management

Allstate Insurance Company, Atlanta, GA 1985 2012

Sales Executive

Developed marketing campaigns using strong presentation skills

Supervised the daily accounting processes and expenses

Purchased operating supplies

Developed training material to improve office workflows

Developed internal and external client relationships

Verified and processed clients’ accounts payable

Researched and resolved payment discrepancies within account files

Managed and trained an office staff of 5 people

Achieved compliance ratio of 95% of company objectives

Maintained a 2% customer compliance file per year

Demonstrated strong relationship building evident by a 89% retention ratio

Achieved year-end sales quotas

Provided appropriate incentives and rewards that promote excellent achievement

Recruited best candidates with skills and experience to support agency

Provided coaching and directions to all associates within the agency to promote

improvement in performance

Darlene Young

404-***-****

aceffs@r.postjobfree.com*www.Linkedin/in/darlenewyoung

Southeastern Fidelity, Moore Group, Atlanta, GA 1982-1985

Underwriter Analyst

Identified and pursed opportunities for profitable growth

Developed and maintained effective business relationships with internal and external

clients

Subject matter expert in all dimensions of underwriting including account management

and business acumens

Supervised and trained 10 employees

Maintained compliance regulatory requirements with internal and external, policies,

procedures and standards

Insurance Company of North America, Macon, GA 1981 1982

Personal Lines Analyst

Reviewed cases not covered by existing criteria for internal and external clients

Handled challenging and high risk profile cases

Responded to correspondence from external clients by phone and letter

Certifications

Six Sigma Green, November, 2012

Healthcare Information Technology June, 2013

Certified Worker’s Compensation Adjuster October, 2013

Education

Post Graduate-Accelerated Training in Healthcare Information Technology,

Southern Polytechnic State University, Continuing Education, Marietta, Ga 2013

Bachelor of Business Administration, Management, Georgia Southern University,

Statesboro, GA, 1981

Associate of Accounting, East Georgia College, Swainsboro, GA, 1979

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