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Customer Service Representative

Location:
Peoria, IL
Posted:
June 05, 2014

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Resume:

OBJECTIVE

Looking to obtain a position in the Human Resources field that

would allow me to use the skills I currently possess and would

allow me to continue to grow in this field.

Education

Associates in Applied Science, Majoring in Management Supervision

December 2014

Illinois Central College, East Peoria,

Dean's List 2012 & 2013

President's List 2013 & 2014

Human Relations in Business

Office Management

Job Orientation

Principles of Management

Skills

Customer service excellence

Verbal and written communications

Ability to work as a team player; self-motivated

Proficient in Microsoft Office (Word, Power Point, Excel &

Access)

Cash handling accuracy

Exceptional organizational skills

EMPLOYMENT HISTORY

Family in Mapleton Aug 2013 -

Present

Nanny

Look after children birth to 13

Discipline children and oversee their behavior

Lead educational activities

Run family errands such as grocery shopping and bills payment

Transport children to school and activities

Little Oaks Child Care, Metamora, IL Aug 2012 -

Aug 2013

Assistant Teacher

Cared for children ages six weeks to 12 years.

Implemented proper curriculum and activities for different age

groups.

Assured cleanliness of center and made sure toys were properly

cleaned and disinfected.

Assisted director in front office when necessary.

Wrote Curriculum

Familia Dental Jan 2012 -

Aug 2012

Dental Assistant

Prepared patients for procedures

Worked chair-side with several Dentists

Sterilization of equipment

Maintaining exam room

Affina/HGS, Peoria, IL Nov 2010 - Aug

2011

Customer Service Representative

Customer service

Answer multi-line telephone

Data entry

Provide customers with product and service information

Identify, research, and resolve customer issues using the

computer system

Follow-up on customer inquiries not immediately resolved



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