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Manager Customer Service

Location:
Washington, DC
Posted:
June 05, 2014

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Resume:

Joseph Butler

*** ******** ** **,

Washington,DC 20011

Cell: 571-***-****:

acef8c@r.postjobfree.com

Executive Summary

An accomplished Manager with extensive experience in front-of-house and back-of-house operations.

Proven ability to cut costs and decrease staff turnover [level of management with 12 years of managerial

experience. Strong strategic-planning and people-management skills.

Core Qualifications

• Inventory control

• Budget development

• Staff training/development

• Employee Scheduling

• Consistently meet goals

• Team Building

Professional Experience

• Client account management

• Customer Service

• Cross-functional team management

• Staff Development

• Purchasing

• Oversee the day to day operations of the restaurant and banquet facilities .

• Handled administrative functions which included ordering food from wholesalers to training

employees

.

Asst. Manager of Restaurant

August 2013 to Present

Double Tree Hotel Washington, D.C.

Food and Beverage Manager

May 2012 to April, 2013

The Melrose Hotel – W ashington, D.C.

Asst. Manager of Restaurant

October 2010 to May 2012

L'Enfant Plaza Hotel – W ashington, DC

Banquet Manager

June 2008 to October 2010

L'Enfant Plaza Hotel – W ashington, DC

Executive Steward

September 2005 to June

2008

L'Enfant Plaza Hotel –

W ashington, DC

Asst. Manager

June 2001 to September 2005

Country Inn & Suites – Augusta, GA

Trained, coached and mentored staff members to ensure smooth adoption of new programs. Served as a

mentor to junior team members. Implemented innovative programs to increase employee loyalty and

reduce turnover. Developed and rolled out new policies. Hired and trained 20 staff members, initiating

programs that standardized employee training and led to increased customer satisfaction.

Stewarding Manager

March 2000 to June 2001

Raddison Hotel – Augusta, GA

Trained, coached and mentored staff members to ensure smooth adoption of new programs. Served as

a mentor to junior team members. Implemented innovative programs to increase employee loyalty and

reduce turnover. Hired and trained 18 associates to implement programs that standardized employee

training and led to increased customer satisfaction.

Stewarding

March 1998 to

September 2000

Raddison Hotel –

Augusta, GA

Education

Orangeburg Wilkinson High 1984 Orangeburg, SC, United States All study High school diploma

Affiliations

Leadership Development Program



Contact this candidate