Deborah Madon

**** ** ** ****** • Tamarac, FL ***21

Phone: 954-***-**** • Email: acef6d@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

• Very hands-on professional with extensive knowledge in Banking, Accounting, Administration, and Customer Service

• Possess high minded customer service approach, always seeking for solution and customer satisfaction

• Strong analytical and planning skills, combined with the ability to coordinate team efforts to meet goals

• Productive and efficient work habits without supervision

PROFESSIONAL EXPERIENCE:

5/2012 – Present Quality Marine Life Dania Beach, FL

Administrative/Accounting Assistant

• Responsible for answering high volume of inbound calls and emails

• Prepare sales contracts and proposals for prospective customers

• Process daily and weekly accounts payable, payments, refunds and chargebacks

• Prepare daily sales report for Owner

• Handle inquiries with regard to product, pricing order expediting, customer relations and complaints

• Coordinate all shipments to customers and ensure all shipments are received by customer

• Follow up with customers to ensure satisfaction of products

• Establish and maintain a high level of customer satisfaction in all sales transactions

2/2010 – 5/2012 All Pro Pressure Cleaning Plus Tamarac, FL

Administrative Assistant (Part Time)

• Responsible for providing administrative support to the Owner

• Prepared all estimates and proposals for jobs

• Processed weekly accounts payable and receivable

• Placed collection calls to customers

• Maintained excellent relationships with existing clients and vendors

10/1996 -3/2011 Checkmart of Florida Ft. Lauderdale, FL

Store Manager/Risk Manager (1998-2011)

• Oversaw the daily operations of 7 stores and supervised up to 12 employees

• Trained and instructed employees in job duties and company policies and procedures

• Researched, compiled and prepared reports, correspondence, and other information required by management or

governmental agencies

• Met collection goals through contact calls, established payment arrangements and coordinated staff's collection activities

Accomplishments:

• Increased store revenue annually by cross-selling products and services

• Maintained an employee retention rate of 89% within an industry where high turnover is typical

Cashier (1996-1997)

• Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions

• Examined checks for endorsements and verified other information such as dates, bank names, identification of the

persons receiving payments and the legality of the documents

• Cashed checks and paid out money after verifying that signatures are correct

• Monitored vault to ensure cash balances are correct

• Observed and reported compliance situations as needed

8/1989 – 10/1996 Coral Gables Federal Lighthouse Point, FL

Teller Supervisor

• Handled daily cash orders and night deposits

• Created work schedules for all employees

• Assisted employees with day-to-day work decisions

• Assisted in the final transition of the bank when they were bought out by First Union

EDUCATION:

Boca Raton Institute – Boca Raton, FL

Facial Specialist

Mother of Sorrows – Blue Island, IL

High School Diploma

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