Charles W. Stitcher Jr.

*** ******** **, ***** ****, pa 15129, 412-***-****, acef3o@r.postjobfree.com

O BJECTIVE

To attain a leadership position engaging my analytical, project management, and technical strengths, to create

impactful change within the organization through collaboration with diverse partners.

EXPERIENCE

1/1/2012 to Present PNC Bank, NA – PNC Merchant Services Pittsburgh, PA

VP, Business Analyst III

• Current projects include: Technology lead for 350+ person department; overseeing all aspects of and a cross

functional team in development of eCommerce strategy and infrastructure – creating a new, on demand, self-

service distribution channel; LOB lead for Win7 readiness and implementation; consolidation of existing

disparate programs and processes into single point of entry, and key strategist in LOB for corporate level

initiatives.

• Project lead from design through implementation of new account onboarding tool, with best in class overall

83% utilization and 91% signature capture (compared to 45%/15% legacy baselines) within first month (and

maintaining), along with significant revenue increase and a 33% reduction in time to revenue. Project also

included company first LOB rollout and provisioning of corporate tablets.

• Project lead on successful development and implementation of Salesforce.com into LOB, establishing

pipeline management and reporting functionality and processes.

• Various technical projects spanning business resiliency, data / security / governance, credit/risk, ops.

• Go-to for intensive qualitative and quantitative analysis, as well as complex and ambiguous business issues,

improvements, and groundbreaking ideas.

• 2013 – Nominated and Selected for Leadership Advantage Program

• 2012 – General Manager’s Award; Top LOB Award for Outstanding Contributions

• 2012 & 2013 – Achieved “Significantly Exceeds Expectations ”

11/1/2009 to 1/1/2012

AVP, Centralized Team Lead

• Responsibilities include all strategic, tactical and operational aspects of 15 person call center sales team.

• Increase in sales performance of team from below goal to over 100% in all categories within1 year, with

2011 performance continuing at 100%+.

• Created and developed, from ground up, tracking and reporting for Centralized team; including intensive

studies of all lead/referral sourcing, sales tracking system, and multiple pipeline methods.

• Heavily involved in special projects inside and outside of the job scope.

• 2011 – Achieved “Significantly Exceeds Expectations”

4/1/2008 to 11/1/2009

AVP, Sales Trainer

• Developed, facilitated, and administrated revision and implementation of complete New Hire Boarding and

Training Program; including tracking methods, and expansion of mediums and responsibilities.

Responsibilities include ongoing mediation, review, and measurement of classroom and field training;

development and constant enhancement of training modules; attendance at all management functions,

meetings and calls.

• Complete Revision and Implementation of New Hire Training Program, from hire date through first 60 days.

Creation of New Hire Tracking program, monitoring progress and opportunities within programs and

individual classes; additionally, adapted tracking models into a recruitment tool.

• Spearheaded Initiative to integrate PNC University’s NEO program into Merchant training (first department

within PNC to successfully complete) and total revamp of Sales Academy Program. Key player in

enhancement of Merchant Training Programs related to NCC conversion.

• Implementation of Webex as a training medium within Merchant, and Zoomerang Feedback Tool.

• Creation of 3 modules for 2008 Annual Conference and Facilitator and Moderator for 2009 Executive Sales

Council.

• Creation and facilitation of PABP/PCI Compliance training and on-going development; Point of Contact for

Software/Gateways/eCommerce and Development of Consistent Field Training Reporting System. Research

and Development of many additional training modules, including: Competitive Intelligence, Systems (MSA/

Genesis/Clientline), Product (Compliance, Global Gateway), and Entitlements.

• 2009 – Team Player Award; Significant Contributions beyond the scope of normal job function

7/1/2006 to 4/1/2008

Account Executive

• Consistently exceeded all sales objectives; recruited 25% of Inside Sales Team during team expansion,

developed new statistical sales performance tracking methods, and assumption of team leadership role.

Responsibilities include meeting monthly sales goals and providing insight and counsel to management;

efficiency improvement and initiative implementation and execution.

• Two months as Top Sales Person in segment; third highest monthly averages YTD for segment.

• Nominated to 2007-2008 Executive Sales Council as Representative for the Inside Sales Team.

• Critical in the recruiting and building of current team, leading to the hire of 4 current employees who

accumulate 20-30% of total units in any given month.

• Mentor to new team members during their first week, knowledge base and resource for technical, sales, and

product questions to entire team. Conducted multiple sales training and motivation programs for peers in a

meeting and classroom settings.

2003 to 2006 The Mobile Solution Pittsburgh, PA

REgional Sales Director (10/2004 to 04/2006)

• Oversaw sales, operations, recruiting, and training for an 11 location T-Mobile wireless retailer producing

$12MM in annual revenues.

Market sales trainer(11/03 to 10/04)

district sales manager (04/03 to 11/03)

2001 to 2002 Combined Insurance Company of America Chicago, IL

sales manager (11/01 to 5/02)

sales associate (06/01 to 11/01)

EDUCATION

University of Pittsburgh - Joseph M. Katz

January 2012 To July 2014 Pittsburgh, PA

Graduate School of Business

MBA (In Progress)

• Concentrations in Management of Information Systems; including advanced study in eCommerce, Human

Computer Interaction, Decision Technology, Information Systems Planning, and Digital & Social Media

Marketing and Analytics

• •

AUGUST 1997 TO MAY 2001 University of South Carolina Columbia, SC

BS - BUSINESS aDMINISTRATION

• Majors in Management and Management Science, Minor in Psychology

• Palmetto Fellows and University Scholar Awards

• Archibald Rutledge Award – Outstanding Student in English, SC

SKILLS AND ACCOMPLISHMENTS

• Six Sigma Yellow Belt

• Expert Level – Microsoft and iOS Operating Systems, MS EXCEL including SOLVER and DATA

ANALYSIS Add- Ons, MS PowerPoint, MS Visio, MS Word, Lotus Notes, Salesforce.com

• Skilled Level – MS Project, StatGraphics, MS Access, MS Sharepoint

• Basic – COBOL, SQL, HTML

• References are available on request. LinkedIN QR Code:

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