Lauren Parker Garrett

**** ********** **. ********* ***** 678-***-**** aceezv@r.postjobfree.com

Experience Refund/Credit Lead Account Analyst

December/11-Present

Children's Healthcare of Atlanta

. Analyzing PB credit accounts for overpayments

. Processing refund requests for overpayment using Epic

. Posting necessary adjustments and distributing

payments

. Responds to correspondences received

. Leads group trainings and serves as the liaison for

IS&T

. Interface with end users

. Phone support for distributing payments and

adjustments

. Manages small Epic Resolute projects

Appeals Analyst

September/10-December/11

Children's Healthcare of Atlanta -Atlanta, GA

. Researched denials to determine the best action to

resolve open claims

. Made outbound calls to verbally resolve claim denials

. Wrote administrative appeals to provide final

resolution to open claims

. Followed up on open appeals and claims until final

resolution

. Resolved HB accounts using EPIC

Physician Billing A/R Lead Collector

April/03-April/10

Children's Healthcare of Atlanta, - Atlanta, GA

. Communicated with all payers to resolve PB accounts

(inpatient and outpatient)

. Investigated and communicated issues, trends and

variances

. Charge entry

. Edited claims in X-actimed and E-premis Worked

denials on accounts using EPIC,GPMS, IDX and SMS

. Medicaid specialist

. Responsible for all specialties including Neurology,

Neuropsychology, Aflac, Hematology and Oncology

. Trained all PB new employees after Go-live 2009

. Interfaced with end users

. Phone support for correcting claims and insurance

information

Education AAS Information Technology Clayton

State University

Skills

. 5 years PB proficient and HB experience in Epic

. Excellent interpersonal, verbal, and written

communication skills

. Proficient in Microsoft Office

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