Wendy Fougere-Yip

*** ******* *** *******, ** L*M 4Y2

289-***-**** aceeze@r.postjobfree.com

PROFILE

. 5 years experience providing front line customer service in the not

for profit sector

. Recognized by staff, clientele and U.S. government for excelling in

all aspects of the job NYSHFA Caring Hearts Award, 2

EMP awards, 5 year Excellent Service certificate

. Ability to build excellent relationships with customers by

remembering names and details, resulting in repeat and return

customers and clientele

RELATED SKILLS

Customer Service

. In one calendar year participation was increased over 500 % by

developing new programs and implementing activities based on client

interests

. Over 20 years of experience serving customers from a variety of

demographics including seniors, students and professionals

. Worked on problem solving for the development of rules and regulations

to unify conferences

Organization

. Worked as a team to create daily agendas, monthly calendars, and care

plans

. Organized and coordinated activities for the residents' social,

physical, mental, and spiritual well-being

. Coordinated staff members and volunteers for many successful

fundraising events

Communication

. Unified the York and Toronto regions by creating a council database of

all critical contact information of organizations both non-profit and

government

. Sat on a number of boards and committees with positions ranging from

secretary, president and vice president and was responsible for

communicating ideas and taking meeting minutes

. Handled grievances and concerns and provided advice to conference

presidents

WORK RELATED EXPERIENCE

Shoppers Drug Mart, cosmetician, Scarborough, ON

Glemby Salon -The Bay, aesthetician, trainer, Scarborough and Toronto, ON

WORK EXPERIENCE

Seasons/Activities Leader, Elderwood of Cheektowaga (Maplewood),

Cheektowaga, NY 2012-2014

Activities Leader, Elderwood of Wheatfield (Crestwood), Niagara Falls, NY

2009-2012

VOLUNTEER EXPERIENCE

Secretary St Vincent De Paul, Toronto, Ontario

2007

Strategic Planning Committee, St Vincent De Paul Toronto, Ontario

2006-2007

President, North Particular Council, St Vincent De Paul, Toronto, Ontario

2005-2007

Conference President /Member, St Vincent De Paul- Richmond Hill, Ontario

2002- 2005

Vice President/Member, Ways and Means, Alpharetta, Georgia

1994-2002

EDUCATION

Seneca College of Applied Arts and Technology

Diploma - Cosmetics and Retail Management

Graduated with High Honors - 4.00 GPA

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