Career Objective

Trustworthy and hardworking, I will apply my technical hands-on experience

to achieve professional growth and contribute to the company's success

COMPUTER SKILLS and ABILITIES

. Installed, configure and maintain various Windows operating systems

. Configured Routers and Switches

. Working knowledge of TCP/IP protocol

. Knowledge of Linux, Visual Basic Script.

. Database Acess and SQL

EDUCATION and CERTIFICATES

ITT Technical Institute- Pittsburgh, PA

Associate in Specialized Technology Degree Computer Networking Systems

Highest Honors achieved 3.8 to 4.0

Nationaol Technical Honor Society

Perfect Attendance Award

Community College of Allegheny County- Pittsburgh, PA

Course work in Information Technology

Honors 3.0 Average May/2011-May/2012

Bidwell Training Center Inc. - Pittsburgh, PA

Office Technology Diploma

3.79 Average/Perfect Attendance Award

Graduated April/2005

EXPERIENCE

Bidwell Training Center, Inc.-Pittsburgh, PA

September /2005 - August/2010

Secretary, Academic Department

Administrative support to staff and students in the academic department,

including greeting students,

collaborating with all vocational departments, front desk switchboard

operator back up. Entered data of staff and student class hours and

reporting them to PA Department of Education, recorded minutes at Advisory

Board meetings, and made travel arrangements for PAACE Conferences.

Outsourcing, Inc. - Pittsburgh, PA

August/2000 - November/2001

Health Claims Representative

Contacted insurance representatives regarding insurance claims and updated

with appropriate diagnostics and procedure codes. Processed 40 plus

insurance claims per day.

Ross Township Municipality-Pittsburgh, PA

June/1998 - April/1999

Switchboard Operator

Performed a variety of administrative duties, including answering central

telephone system, responding to inquiries from customers and employees,

while handling high volume paperwork during demanding situations in a

detailed manner. I had developed effective written and verbal communication

skills.

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