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Customer Service Quality

Location:
United States
Salary:
40,000
Posted:
June 03, 2014

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Resume:

Danielle R Cain-Beight

*** ****** ***., *********, **** 44119 330-***-**** aceets@r.postjobfree.com

Professional Summary

Meticulous Receiving Inspection Supervisor skilled at juggling multiple tasks and working under pressure while meeting deadlines.

Skills

Material handling expertise

Quality assurance training

Inventory management specialist

Quality inspection

Practices safety and sanitation standards

Strong leadership abilities Staff recruiting and retention

Superb interpersonal skills

Detail-oriented

Background checks

Time management

Work History

Receiving Inspection Supervisor, 05/2012 to Current

Hodell-Natco Industries, Inc – Valley View, OH

Successfully managed receiving activities so all orders were shipped on time.

Investigated and implement ideas for quality improvement, increased productivity and cost reduction.

Managed documentation of and training on receiving procedures and work instructions.

Recommended and executed quality improvements for receiving and product quality.

Created and updated department work instructions and reports on a regular basis.

Managed product quality to guarantee compliance with quality policies, procedures and systems.

Completed required safety training programs for lift truck certification.

QA Final Inspector/shipping clerk, 01/2009 to 01/2012

Laird Technologies, Inc – Cleveland, OH

Verified product quantity, quality and conformance to specifications.

Created certification documents, MSDS documents as requested by customer.

Measured incoming new dies per drawings and entering them into the system.

Maintained MSDS files and incoming certificate of conformance files.

Entered and maintained raw material certificate of acceptance forms.

Issued nonconformance forms for materials that are out of specifications.

Member of First Responders Team.

Copy Center Technician, 11/2008 to 04/2009

OfficeMax – Rocky River, OH 44116

Operated computerized copiers to produce printed documents for customers while following company guidelines and safety procedures.

Operated various machines to fold, cut, and laminate documents for customers while following company guidelines and safety procedures.

Developed reputation as an efficient service provider with high levels of accuracy.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Maintained cleanliness and presentation of stock room and production floor.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Helped drive sales goals and achieve monthly quotas.

Operated a POS system to itemize and complete an average of number customer purchases.

Learned, referenced and applied product knowledge information.

Recruiter/Staffing Specialist, 03/2007 to 08/2008

Mancan, Inc – Massillon, OH

Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.

Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.

Entered personnel and subcontractor data into a central database.

Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.

Evaluated timecards for accuracy on the regular and overtime hours.

Edited job position announcements before authorizing a post.

Coordinated and conducted new hire pre-interviews.

Conducted orientation sessions and organized on-the-job training for new hires.

Facilitated the criminal background check process for new hires.

Sr. Returns Processor, 06/2006 to 09/2007

Universal Syndications, LLC – Canton, OH 44709

Processed returned merchandise invoices into a database.

Physically counted all returned packages daily.

Quality checked all returned merchandise before returning to inventory.

Gathered and verified all required customer information for tracking purposes.

Parts Handler, 06/2005 to 11/2005

Lectrotherm, Inc – North Canton, OH 44720

Organized a large tool room.

Identified and removed any substandard parts.

Pick up parts from outside vendors.

Maintained counts and lifts, shifts and stocks materials and parts.

Built containers and pack parts in accordance with detailed packing specifications.

Observed all safety policies and procedures.

Delivery Driver/greenhouse attendant, 10/2002 to 05/2005

Stephanie's Garden of Eden – Massillon, OH

Delivered floral arrangements to various locations in Stark County.

Cared for bedding plants in the greenhouse.

Helped customers with questions, problems and complaints in person and via telephone.

Organized racks and shelves to maintain the visual appeal of the store.

Developed positive customer relationships through friendly greetings and excellent service.

Compounder, 07/1998 to 12/2001

Ansell Healthcare – Massillon, Ohio

Performed precise measurement of various chemicals to process raw latex into surgical gloves.

Participated in OSHA/ISO training, safety training, confined space safety certification and forklift certification.

Performed data entry of chemical usage for each batch created.

Maintained necessary level of communications between shifts.

Ensured that all health and safety guidelines were followed.

Education

Diploma: Computer Software Applications, 2003

Southern Ohio College - North Canton, OH

Coursework in Communications and Accounting

Coursework in Microsoft Software Programs

Attended: Business Management,

Stark State College of Technology - Canton, OH

3.6 GPA

Coursework in Accounting, Business Management and Communications



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