Simba Mudiwa

People-oriented, outstanding communication, and customer service skills

Hartsdale, NY

aceen6@r.postjobfree.com - 914-***-****

I am excited and interested in obtaining a job in the sales field. The past few years I have been employed as

a Licensed Massage Therapist but, due to an injury i recently sustained to my wrist, I am not able to perform

my craft as I would like to. I have acquired many traits that i know would translate perfectly to enable me

future success in the sales.industry such as great interpersonal skills, organization,efficiency, enthusiasm, and

ambitiousness, attention to detail, and impeccable customer service abilities.I would love to be able apply my

exceptional skills to a new avenue and career path to helps serve people.

WORK EXPERIENCE

Massage Therapist

Massage Envy - Scarsdale, NY - August 2011 to May 2014

Exemplified knowledge of principles and processes in providing customer service, evaluating clients’ needs,

meeting quality standards for services, and assessing customer satisfaction.

Constantly maintained high level of professionalism and integrity in relating with clients, and in building long-

term relationships.

Performed compilation and maintenance of non-monetary reports and records.

Providing massage services to clients using safe, appropriate and effective techniques.

•Served clients quickly while maintaining a cheerful attitude in a high-volume

workplace.

Performing health history on clients and updating prior to each session.

Explains procedures and applied techniques appropriate to client needs and preferences.

Documenting all sessions performed according to established guidelines.

coordinating and tracking work schedules, data input and reporting for management, customer service

documentation, tracking and follow-up.

Massage Therapist

Private Practice - Westchester County, NY - April 2011 to April 2014

Maintained steady client base and created new clients through referrals

Assisted clients in assessing their requirements, recommended suitable therapies and developed massage

therapy plans

Designed and carried out therapy sessions for clients based on their schedule and specific problems.

Prepared different varieties and blends to fit the treatment required by the patient.

Maintained daily treatment plans and records regarding the clients and their therapy.

Performed consecutive 60-minute and 90-minute quality massage therapy sessions.

•Served customers quickly while maintaining a cheerful attitude in a high-stress

workplace.

Massage Therapist (on Call)

Tranquil Spa - New Rochelle, NY - November 2012 to November 2013

Responsibilities

Trained employees on different modalities and practices.

Created and implemented marketing plains to obtain new clients to membership program

Responsible for follow up and member retention.

Massage Therapist

The Castle Luxury Hotel & Spa - Tarrytown, NY - July 2013 to October 2013

Responsibilities

Developed and suggested client healing plans to effectively alleviate clients issues,

Excellent telephone and in-person skills able to quickly establish rapport with clients,

identify needs, and match them with appropriate resources.

Provide clients with post session guidance and information about techniques for

postural improvement and stretching, strengthening, relaxation, and rehabilitative

Student Therapist

Finger Lakes School of Massage Public Clinic - Mount Kisco, NY - September 2010 to April 2011

OFF-SITE EVENTS): Interfaced with the community by performing sports

massage at local gym providing sessions to the public and educating them about the benefits of massage.

EDUCATION

Swedish, Energy

Finger Lakes School of Massage - Mount Kisco, NY

2010 to 2011

BA in Business Administration

Pace University - Pleasantville, NY

2005 to 2009

SKILLS

Graphic DesigMicrosoft Office, Research, Group Presentation, Graphic Design, ProTools, Photo

Shop, Illustrator, Dream Weaver, Final Cut Pro,InDesign

CERTIFICATIONS

NYS Licensed Massage Therapist

April 2011 to April 2014

NCBTMB

National Massage Therapy Certification

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