Ray Diaz
Spring, Texas ****8 713-***-****- Cell
aceell@r.postjobfree.com
Pentagroup Financial LLC/ Primary Financial Services 2009 - Current
SCI management (Service Corporation International), Houston Texas
• 1st party billing collections, inbound/outbound called customer to cure accounts,
• At-need Cemetery/ funeral are contract used at the time of death and have a pending balance
• Serviced Cemetery and Funeral At need contracts
• Serviced Billing pre need contracts
• Skip trace
• Negotiated best possible payment arrangements on the contracts
• Requested insurance update from client
• Prevented contracts to be written off to a 3rd party collection agency
• Inbound call communications from locations of any inquiries of At-need contracts
• Skip trace, document reviewing prior to contacting the customers
• Daily servicing of the at need contact prior to going to a 3rd party collections agency
• Data entry
• Maintained a monthly budget between 750 thousand to 1 Million Dollars as needed based on contract
placements
• Inbound/ outbound calls in pre need and at need contracts
• Dialers systems used Noble and Strada
• Applications used windows and HMIS system directly to SCI management
• Diffused grieving and angry customer when contacted about their pending balance on their contracts
• Followed the provided scripts and was in compliance to quality assurance
• Misapplied payment research
GC Services, Houston Texas 1984-2009
• Organize and Manage multiple high profile collections such as American Express Corporate, AT&T
FCBI and Harris County Medical district
• Interact with Attorney’s on various accounts to help determine which clients would be set up for
legal collections
• Assist and at Manager’s request train new hires on client files and system, work with confidentiality,
translate and interpret in Spanish
Education: Reagan High School, Houston Texas, Graduated 1975
Proficient in Spanish Speaking
Software skills – People software, Window Parcs, Excel, Internet and Dialer System
References available upon request