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third party collection medical and prelegal account

Location:
Spring, TX, 77388
Salary:
negotiable
Posted:
June 17, 2016

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Resume:

Ray Diaz

***** ********** ***

Spring, Texas ****8 713-***-****- Cell

aceell@r.postjobfree.com

Pentagroup Financial LLC/ Primary Financial Services 2009 - Current

SCI management (Service Corporation International), Houston Texas

• 1st party billing collections, inbound/outbound called customer to cure accounts,

• At-need Cemetery/ funeral are contract used at the time of death and have a pending balance

• Serviced Cemetery and Funeral At need contracts

• Serviced Billing pre need contracts

• Skip trace

• Negotiated best possible payment arrangements on the contracts

• Requested insurance update from client

• Prevented contracts to be written off to a 3rd party collection agency

• Inbound call communications from locations of any inquiries of At-need contracts

• Skip trace, document reviewing prior to contacting the customers

• Daily servicing of the at need contact prior to going to a 3rd party collections agency

• Data entry

• Maintained a monthly budget between 750 thousand to 1 Million Dollars as needed based on contract

placements

• Inbound/ outbound calls in pre need and at need contracts

• Dialers systems used Noble and Strada

• Applications used windows and HMIS system directly to SCI management

• Diffused grieving and angry customer when contacted about their pending balance on their contracts

• Followed the provided scripts and was in compliance to quality assurance

• Misapplied payment research

GC Services, Houston Texas 1984-2009

• Organize and Manage multiple high profile collections such as American Express Corporate, AT&T

FCBI and Harris County Medical district

• Interact with Attorney’s on various accounts to help determine which clients would be set up for

legal collections

• Assist and at Manager’s request train new hires on client files and system, work with confidentiality,

translate and interpret in Spanish

Education: Reagan High School, Houston Texas, Graduated 1975

Proficient in Spanish Speaking

Software skills – People software, Window Parcs, Excel, Internet and Dialer System

References available upon request



Contact this candidate