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Natasha Wright

***-** ***** *** ~ Jamaica, NY 11434

(Cell) ~ 917-***-**** (Office) ~ 347-***-**** Email: aceei8@r.postjobfree.com

OVERVIEW OF QUALIFICATIONS

* Innovative problem-solver, known as a quick-learner, and eager to accept challenging projects.

* Ability to assist irate customers in a professional fashion

* Excellent organizational and analytical skills, as well as detail-oriented

* Articulate communicator with strong presentation skills and the ability to interact with diverse employee populations.

* Proficient in MS Office (Word, Excel, Microsoft Outlook, Access, and Power Point) and PeopleSoft 7, 8 & 9.

* Expert in Siebel and UCM

* Ability to prioritize and manage time successfully

EMPLOYMENT HISTORY

MTA - Business Service Center, Brooklyn, NY

Benefits Manager 07/2012 - Present

* Manages the Customer Service in the Benefits Department

* Direct team workload, resources and schedules to deliver timely, quality services and superior customer service to customers

* Ensure that all assignments are completed with the highest quality and within a timely manner

* Process Life Insurance for all of NYC Transit (ie, TWU, ATU, SSSA, Non Represented Career and Salary, as well as, Managerial employees)

* Responsibilities include Administration of health coverage for Managerial, Non Represented and all unions, totaling approximately 54,000 active employees

* Coordinate, conduct and lead annual Open Enrollment Meetings

* Conduct Benefits Orientation Meetings for all newly hired and promoted employees

* Maintain employee benefit files, process claims and a variety of reports

* Gather, validate, process claims and maintain data and other transaction inputs

* Manage relationships with various health plan carriers to evaluate, clarify and resolve administrative and eligibility issues

* Maintain positive relationships with benefit vendors, internal business partners, and serve as a liaison in resolving employee benefits matters for customer satisfaction

* Develop and update operating procedures and training materials as needed

* Work closely with internal business partners, such as, NYCT Human Resources (Employee Benefits, Pension, Client Services, Examinations, Training and Development) to manage, monitor and provide Benefits Matrics.

* Assist Pension Benefits with Walk in Center to determine their business needs.

* Provide assistance when possible and refer to Level 2 for resolution if needed.

* General Administrative duties- gathered, validate and maintain data and other transaction inputs

* Certification reviews for Student eligibility for enrollment and termination of over-age dependents from coverage

* Update, correct and audit health benefit entries

* Perform other duties as assigned or by management

MTA - New York City Transit- HR/Employee Benefits- Administration, Brooklyn, NY

Benefits Analyst 11/2011 - 07/2012

* General Administrative duties- gathered, validate and maintain data and other transaction inputs

* Responsibilities include Administration of health coverage for unions TWU, SIRTOA, ATU 726 and 1056, and MTA Bus, totaling approximately 30,000 active employees

* Processed transactions on People Soft for ineligible active members and dependents from various health coverage providers

* Enrollment of active employees and eligible dependents with various health coverage providers

* Certification reviews for Student eligibility for enrollment and termination of over-age dependents from coverage

* Update, correct and audit health benefit entries

* Administration of health coverage for TWU Local 100–Staff Personnel

MTA- New York City Transit- HR/Employee Benefits, New York, NY

SME Tester for Release 2 at MTA- Business Service Center 07/2011-11/2011

* Tested PeopleSoft 9 for NYCT- Administer medical, dental, vision and prescription plans for union and non-union employees, as well as their dependents

* Updated and interpreted health benefits with Consultants for active and retired employees.

* Completed various scripts to make sure the program worked correctly

* Ran “mock” COBRA and payroll reports for tracking purposes

* Tested various scenarios for hiring, promoting, members with long and short term disabilities, etc to ensure PeopleSoft 9 worked correctly

MTA - NYCT – HR/Employee Benefits Customer Service Unit, Brooklyn, NY

Benefits Analyst 12/2005 –11/2011

* Controlled all health coverage request/problems for active, terminated, and retired employees through the HR tracking system RightNow to resolve outstanding issues

* Conducted Orientation Meetings for all newly hired and promoted employees

* Conducted retiree interviews, correspondence and telephones

* Administered medical, dental, vision and prescription plans for union and non-union employees

* Managed relationships with various health plan carriers to evaluate, clarify and resolve administrative and eligibility issues

* Updated and interpret Health Summary Plan Descriptions for all union employees

* Performed ad-hoc Projects including Health Plan Audits and Dependent Alerts

* Liaison to various sites in transit for information in reference to medical, dental, vision and prescription

* Researched issues of discrepancies that effect employees’ pension benefits

* Maintained appropriate level of process, functional and technical knowledge and participate in training to continue to develop in Employee Benefits

MTA - NYCT – HR/Employee Development, Brooklyn, NY 10/2003 - 12/2005

College Intern - Customer Service Representative

* Provided daily assistance to the Senior of Employee Development

* Developed budgetary spreadsheets to document external and internal costs of the department

* Analyzed and determined employees and retirees’ benefits based on company guideline

* Assisted in PeopleSoft data maintenance and entry of authorized internal and external training requests

* Conducted related administrative duties in relation to room scheduling, signage and facility request

* Reviewed, analyzed and coordinated distribution of monthly and adhoc statistical reports

* Coordinated distribution of external training request to appropriate departmental liaison

* Served as receptionist, duties include: answer phone and advising personnel with information for programs such as Employee Suggestion Program, Tuition Reimbursement and Mentoring

ACADEMIC BACKGROUND

Dowling College, Oakdale, NY

* Masters in Business Administration, 2006; GPA: 3.52.

York College of the City University of New York, Jamaica NY

* Bachelor of Science in Business Administration, 2004; GPA: 3.5.

Queens borough Community College- CUNY, Bayside, NY

* Associate of Science in Business Administration

ACCOMPLISHMENTS & AFFILIATIONS

~ Dean’s List Honors, 2003/2004

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