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Customer Service High School

Location:
United States
Posted:
June 02, 2014

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Resume:

Richard J. Hatfield

**** *. **** *****

Peoria, IL 61614

Phone: 309-***-****

aceehq@r.postjobfree.com

Education

Illinois Central College, East Peoria, IL Associates Degree

Major: General Education

Lee University, Cleveland, TN none

Major: none

Chenoa High School, Chenoa, IL HS Diploma

Chenoa Grade School, Chenoa, IL Diploma

Work History

Living Love Ministries, Peoria, IL

Part-time Associate Pastor 01/2000 to present

Pastoral Duties Counseling Minor Office Duties

DHL Global Forwarding-Adecco, Peoria, IL

Ocean Export Agent 09/2011 to 12/2012

To process ocean export shipments in cooperation with customer service group with high

accuracy using proprietary forwarding systems to ensure operational excellence and high

productivity.

• Review documentation with Shipper's Letter of Instruction (SLI) and/or Letter of Credit for

accuracy of:

o shipper / consignee / marks and numbers;

o Calculations of weight, volume, dimensions, inland freight charges, goods description, clauses

and delivery terms. Ensure Third Party documents for accuracy.

• Communicate with Customer Service group for any requirements and/or exceptions found in

freight instructions/documents.

• Prepare and issue documentation by:

o Entering shipment information.

o Submitting AES transmission.

o Print and send shipment documents (scan if necessary) and freight invoice;

o Issuing (if required) Commercial Invoice, Certificate of Origin, Insurance Certificate and any

other documents.

o Arranging for legalization of documents (if necessary).

o Arranging for inspection (if necessary).

• Update Track and Trace.

• Distribute documents and make copies in accordance with shipper's, TLG’s and/or destination

country requirements.

• Ensure that payable and receivable documents are completed accurately and forwarded on

time.

• Assure that file contains all necessary document copies in proper sequence

• Trace shipment through all transit points up to final destination (where applicable) and advise

clients and managers of any irregularities.

• Ensure highest level of data quality by processing the shipment accurately.

• Other duties as requested.

• Ability to effectively multi-task.

• Basic Freight Forwarding knowledge of ocean export.

Precision Planting, Tremont, IL

Shipping 11/2010 to 04/2011

Filling orders, packaging, processing, completing international customs forms, inventory,

Database management

HKPL-Sedona, Mossville, IL

Assembly 04/2010 to 11/2010

Assembling engine parts, auditing, filling orders

Caterpillar, East Peoria, IL

CNC Operator 08/2007 to 12/2007

Operation of CNC machines, maintenance, etc., forklift operation

Berean Book Store, Peoria, IL

Shipping and Receiving 09/1999 to 01/2000

Receiving, logging, pricing, inventory, shipping

Illinois Dept. of Corrections, Pontiac, IL

Correctional Officer 09/1996 to 08/1998

Inmate Supervision, handle keys and firearms, logging, etc.

O'Brien Steel Service, Peoria, IL

Cold Saw Operator 05/1996 to 09/1996

Operated cold saw, handled steel beams, inventory, filled orders

Design Center, Metamora, IL

Assistant 07/1995 to 03/1996

Remodeling, Painting, Flooring, Carpentry

References

Antonio Banegas Caterpillar Known 12 years 309-***-****

Trent Keeling Advanced Audio Known 15 years 309-***-****

Ramon Rodriguez Monsanto Known 20 years 309-***-****



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