Consultant Profile

Darrell A. Hobbs

Senior Solution Architect

214-***-**** /aceehl@r.postjobfree.com

Darrell has over 35 years of experience in the IT industry, experience in

all phases of design, development, and implementation of computer

applications. He has lead large teams through the full lifecycle. His

areas of expertise include Siebel CTI, EAI, Object Oriented Interfaces,

Activex Interfaces, Java, eScript, VB, NetBeans, Siebel Configuration,

windows, unix scripts and automation, UCM, Data Quality connectors as well

as EIM, performance tuning and Oracle DBA Administration. He is an expert

at Access DB and Excel.

He has worked for clients within the telecommunications industry,

manufacturing, healthcare, Services, Automotive, and services to mention a

few. Including system architecture and design and analysis, and

development of local, regional and enterprise wide applications in

Midrange, Mainframe and Client/Server environments. Roles have ranged from

IT Manager in charge of the IT department and 19 programmers, to System

Architecture Specialist, Manager of Client/Server programmers, to Senior

Principal Consultant, Principal Consultant and Senior Consultant.

Professional Experience (In his own words)

American Airlines

Nov 2, 2012 - May 30, 2014

Integration Specialist / Senior Technical Architect

I have been at American Airlines as a Technical/Solutions Architect since

Iate 2012. My job duties include building Proof of concepts, Meeting with

the business, tweak them, then send them on or offshore depending how

quickly they want it delivered. We have been putting out a major release

per month since I started. I review all the technical design documents and

sign off on them. Then I sit with the developers for a code walkthrough

and demo for signoff. Since I took on this role I'm proud to say we have

zero defects in 10 months of major releases. I'm also responsible to tweak

Oracle performance as they have a 2 second SLA when you enter an Admirals

Club and over 180 rules that grant you access. That is hard to do as many

applets and BO's that they are using. I also went to Siebel OpenUI

training and just finished and OpenUI POC for the Admirals Clubs. It will

be running on iPads and Samsung 10" Tablets. I was also a designer and

architect for over 25 SOA calls to buy memberships, using Credit Cards or

Miles, Retrieve the members AAdvantage Number and Tier, etc.

American Airlines

Jul 2012 - Oct 2012

Data Recovery Expert

(Contract through RedHot Consulting) I was brought in for a short project

to develop a multi-site Siebel / Oracle11g disaster recovery plan. This

was successfully implemented by HP Managed Services in their Plano Data

Center and Colorado Data Center in late 2012.

Moahco Holding, LLC

Dec 2011 - Sep 2012

Configuration Specialist / Technical Architect / EAI Expert / EIM

Specialist

(Contract through RedHot Consulting) My responsibilities at this direct

client involve meetings with customer advocates to determine the best

solutions. Write technical documents describing a high level solution to

10+ integration points, most real time. I installed DEV (Siebel Loyalty

8.1.1.5) environment and wrote documentation and had oversight while the

customer built TEST, QA and PROD. Help Data Quality team with

configuration of Siebel UCM, Siebel Data Quality connector, and adding

columns to the Siebel as well as UCM schemas. Used EAI and Business

Services with eScript to synchronize. Environment was AIX and involved

automation using ksh scripting. Involved to the hilt in OBIEE (Analytics,

Informatica) to integrate, implement and design integration points.

Siebel/Oracle Employment ended after 13 yrs to start my own company

Southwest Airlines (New Rapid Rewards)

Jan 2009 - Nov 2011

Configuration Specialist / Technical Architect / EAI Expert

Web Service Designer / EIM Specialist / UCM Architect

My responsibilities included helping the customers' team install and

document and configure and Siebel 8 and teach HP/EDS how to perform the

Upgrade from 6.1 to 8.1.4. UCM had to be rebuilt for 8.1.1.4. Trillium DQ

was used for Accounts and Contacts and Addresses. Over 100 Interfaces

needed to be designed and built. I was in charge of 20, some inbound and

some outbound. Most used eScript business services. 3 of us worked 24

hours shifts to import nearly 852 Billion records from the legacy system.

Oracle GoldenGate was then used to Delta data in for go live scheduled

3/1/2011. In January 2009 I handled step 1 which was to upgrade Siebel 6

Call Center with Genesys CTI to 8.1. This was then used as the base for

Siebel Loyalty 8.1.1.4. I helped other team members with crazy

integrations, web services, eScript issues, as well as Linux installation

and scripting issues HP/EDS was having. My roles were Technical Architect,

EAI Specialist, EIM specialist, Business Analyst, Test Script resolution,

SQL and Linux shell expert. I was tasked with developing a multi-site

Siebel / Oracle11g disaster recovery plan. This was successfully

implemented by HP Managed Services in their Plano Data Center and Tulsa

Data Center in late 2011. I also helped Loyalty Methods with Siebel

Analytics installation, and slow performing ETL. Of course, performance

tuning, shell (Linux) scripting and PL/SQL were needed to automate this

load.

Lexmark Printers

June, 2008 - Aug 2008

Upgrade Specialist

My responsibilities included meetings with customer to discuss possible

solutions around converting a heavily scripted 7.5 Siebel Application to

Siebel 8. Outputs were several recommendations around data cleansing and

possible Solutioning to new features in Siebel 8 to mitigate the amount of

scripting.

Nissan Motor Acceptance Corporation

August, 2007 - June, 2008

Configuration Specialist / CTI Specialist

My responsibility was to analyze and implement via configuration with a

small amount of scripting the business requirements of this (GMAC) type

company. Solutioning involved complex approvals matrix, 120+

correspondence templates, and inbound and outbound calling and screen pops.

Later the customer wanted to implement Siebel UCM with Siebel Data Quality

connector for Accounts, Contact and addresses. I met with business and

gathered requirements, installed the software in DEV, QA and Test. Then

configured it to work as they expected. Created VBC's for NADA interface.

Modified Integration Objects for XML adapter and EAI.

EDS

November, 2006 - August, 2007

Configuration Specialist / Technical Architect / Java Developer

My responsibilities included meetings with management to discuss possible

solutions and cost estimates to actually coding the solutions discussed.

Requirements varied through the project but were as simple as Tools changes

to as complicated as changing Order Management Business Components and

modifying Siebel Supplied Order management javascript (cfgui.js) to handle

all the complicated scenarios that were given. Created Technical

Documentation on solutions and transitioned knowledge to customer staff.

Installed on Solaris Cluster with SQL Server database

.

Nokia

December, 2005 - November, 2006

Integration Specialist / Technical Architect

My responsibilities varied through the project as we ramped up and down to

meet client needs. Integration Specialist was my main role although I took

over a dual role as Technical Architect in February. I designed and

implement Siebel Web Services to expose the correct business logic.

Integration to external systems as well as to the customer portal.

Modified eService templates and implemented some custom js controls to

interface to the customer portal. Implementation was Field Service and

eService 7.8.2. Extensive scripting was required to interface to the

customers' security adapter for Employees and Users via web services.

Helped with testing and coding of Customer Security Adapter written for

Solaris in C++. Installed on Solaris Cluster with ORACLE 10g database.

Bell South

May, 2005 - October, 2005

Configuration Specialist

My responsibility was to analyze the business needs and design and

implement Siebel Order Management using Complex Products and Specials via

Campaigns. Met with customer to gather requirements. This was 7.8 so we

could take advantage of ePricer and the new Customer Order Management and

Pricing Waterfalls.

Bell Canada

March, 2005 - May, 2005

Configuration Specialist

As Configuration Specialist my responsibility was to analyze the current

product models, UI, scripting, factors, mapping, eConfigurator SWT

Templates, and 1000+ lines of eScript invoking ePricer API's. I then

created a roadmap of how to best utilize the C/OM features of Siebel 7.8.

This included mapping to the new 7.8 Pricing procedures, utilizing the PSP

Waterfall and customized Aggregate Volume Discount workflows.

Siebel CRM DirecTV

7.8.2 January, 2005 - February, 2005

Order EAI Specialist

Management As EAI Specialist my responsibilities included prototyping

EAI Specialist very difficult cross enterprise communications from one

Siebel Server to another Siebel Server in a different

Siebel Enterprise. Solution was to use Inbound Web

Services and WSDL to communicate with custom applets and

eScript behind the scenes. The end solution used eScript

in custom Business Services to implement the Inbound Web

Services.

Siebel CRM Toyota (Gulf States)

7.8.2 October, 2004 - December, 2004

Order Technical Architect / Configuration Specialist

Management I was called upon at this large project to devise a method

Automotive of automatically importing product models and building a

Industry Siebel Customizable Product based on a data feed from

Toyota. Project required heavy eScript and Workflow

configuration. As Technical Architect I worked with

Engineering to work out a solution that would have the

least impact to future versions.

Siebel CRM British Telecom, U.K

7.8.2 August, 2004 - September, 2004

Order Technical Architect

Management As Technical Architect, CME configuration specialist, my

Telecommunicati responsibilities included prototyping very difficult

ons Industry Telecom Order scenarios, modification of SIS OM workflows,

construction and modification of new SIS OM workflows that

handled incoming XML from the backend. Product Modeling,

HI UI template modifications as well as a prototype using

"headless" eConfigurator API's.

OM workflow customizations and custom Integration Objects

for OM.

Siebel CRM 7.5 DirecTV

Order January, 2004 - August, 2004

Management

Satellite Technical Architect

Telecommunicati As an Enterprise Technical Architect, my responsibilities

ons Industry included solutioning CME Order Management scenarios, as

well as overall architecture decisions and implementation

suggestions for legacy systems and CTI and IVR

communications and interfaces. Helped with overall

solutioning of customizable product model and ePricer setup

and configuration.

Siebel 7.5 CRM ALLTEL June, 2003 - December,

Order 2004

Management Technical/Application Architect

Telecommunicati As an Enterprise Architect, my responsibilities included

ons Industry prototyping very difficult Telecom Order scenarios, as well

as overall architecture directions, as well as

implementation suggestions for legacy communications and an

overall strategy for a global product catalog and universal

customer master.

Siebel CRM 7.5 BMC Software

CTI Specialist September, 2002 - January, 2002

Business CTI Specialist, Business Analyst

Analyst As Lead CTI Configuration Specialist for BMC, I was in

charge of gathering and documenting business requirements

that touched CTI. I was responsible for setting up CTI

servers, writing custom scripts for complex screen pops,

automation of activity creation, and interfacing to AVAYA

call reporting.

In an auxiliary role I helped all consultants and the

internal specialists to implement necessary scripting and

configuration changes across Business Units. This helped

my job span from Complex Products & Pricing to EAI using

XML inbound and outbound interfaces to Email Response to

Fulcrum Indexing and Searching capabilities. Created

eScript to support all special CTI requirements that could

not be met with vanilla configuration. Created extensive

modification to the vanilla definition files for Lucent

switch to handle special business requirements for the

sales team.

Siebel CRM American Heart Association July,

Analytics 2002 - August, 2002

Non-Profit January, 2002 - February, 2002

Organization Technical Architect (Analytics 7.5.2)

My role as Analytics Architect I was responsible for

Go-Live testing and implementation of a Siebel Analytics

7.5.2 Data Warehouse. Several aggregate tables needed to

be built along with several iBots in order to seed the

Warehouse cache for better response time. Troubleshooting

involved determining where everything is actually being

cached (browser, object manager, database, etc.) and the

best method to "seed" the cache for response time.

Siebel CRM 7.5 BMC Software January, 2003 - June 2003

CTI Specialist CTI Specialist, Business Analyst

Business As Lead CTI Configuration Specialist I was in charge of

Analyst gathering and documenting business requirements and

processes around CTI, IVR and Advanced Search. I was

responsible for setting up CTI servers, Configuration of

Queues and custom routing scripts. Also provided scripting

and Java design help to internal resources and Siebel

resources as needed. I gathered over 50 CTI/IVR

requirements and nearly 100 requirements around advanced

searching capabilities. I completed a custom Java

interface to the Siebel/Fulcrum Search Engine (Hummingbird

now).

Siebel CRM 7.5 Compaq

Computer March 2002 - June 2002 March

Manufacturer 2002 - June 2002

Lead Configuration Specialist

As Lead Configuration Specialist for the Global Siebel

Sales project, I was in charge of leading a team to gather

and document business requirements and processes. Install

the Siebel Servers and Gateway and guiding the developers

in correctly configuring Siebel 7.0.4 to support the

business requirements. Also set up the development

environment to support multiple languages for a global

deployment.

Siebel CRM 7.5 Nextira One, LLC

Order November 2001 - March 2002

Management Technical Architect / CTI Specialist

Telecommunicati As Lead CTI Configuration Specialist I was in charge of

ons Industry gathering and documenting business requirements and

processes around CTI and the IVR.

Configuration:

I created several custom VB applications to help the lead

developer for the client implement screen pops in Siebel

Call Center. The CTI Interface was custom developed

internally. Designed and coded the Business Service to

take IVR information and post it to the Siebel Database.

Designed and coded the Business Service to import back

office data from IVR into Siebel to use for call routing.

As a member of the cross functional team I assisted in

developing design documents, Siebel Workflow, various

administrative tools, and setup and deployment of QA and

Production environment. Designed and coded custom VB6

applications to automatically compile at 2am and cycle the

NT services to restart the Siebel Server with the new SRF.

Also archive the SRF to an archival directory on another

server. I also created several Technical Design Documents

related to the CTI Interface, the IVR interface, Setup and

Maintenance of the Development Environment, as well as

proper backup procedures. Added eScript to create special

import logic to specialized CTI and IVR business

Siebel CRM 6.3 Avial, Inc.

Aviation Parts April 2001 - November 2001

Supplier Lead Configuration Specialist

As Lead Configuration Specialist for this project, I was in

charge of leading a team to gather and document business

requirements and processes as well as configure the Siebel

application. This implementation was a worldwide

implementation and rollout of Siebel Sales Enterprise and

Siebel Call Center to support Telesales and Inside and

Outside Sales organization.

Configuration:

I created several Virtual Business Components that

connected Lawson to Siebel for Order Entry in Siebel Sales

Enterprise 2000. Also created VB6 wrapper for Internet

Transfer Control so that Siebel could issue AGS calls to

the Lawson interface through HTTP protocol.

Installed and tested IBM MQ Series / EAI interface.

Siebel CRM Siebel Systems, Inc.

Training October 2000 - April 2001

Internal Lead Siebel NHT (New Hire Training - BOOTCAMP) Instructor

I am proud to have taught Siebel NHT in Dallas. All 120

students passed the Siebel Certification Exam. I was

responsible for curriculum development, catering, supplies,

maintaining 21 PC's and the training environment.

Responsible for student involvement and success as well as

social events.

Siebel CRM 6.3 Nextlink (XOXO Communications)

Order July 2000 - October 2000

Management Siebel Configuration/Interface Specialist/CTI Specialist

Telecommunicati A significant Nationwide rollout of Siebel Sales Enterprise

ons Industry to support the Telesales and Inside-Sales organization.

There were 1200+ users supported in maintaining and

managing Accounts, Opportunities, Contacts, Activities,

Sales Orders, Quotes and Products.

Configuration:

Implemented supplemental order design in Siebel

Communications Vertical 99.5. This was implemented at

Excel Communications to handle most of the TN orders that

go to Arbor for backend processing. Required user

property, Siebel VB, and heavy configuration changes to

implement as well as several meetings with product

marketing and engineering in San Mateo to implement.

Help CTI engineers debug several issues they had with the

switch and middleware.

Contacted Siebel Engineering to resolve issues with the

switch configuration.

Contacted the vendor and resolved several issues with their

middleware.

Siebel CRM 6.3 Vartec Communications 10-10-811

Order February 1999 - July 2000

Management Lead Developer, CTI Specialist

Computer This was a Nationwide implementation and rollout of Siebel

Retailer Call Center to support the Telesales and Service

organization.

Configuration:

Led design and implementation of SQL server based routing

solution. I was tasked with designing and implementing a 4

per cube solution using Genesys with a Nortel Switch as

well as creating a "hoteling" solution using VB6.

Responsible for designing the event handlers for all the

messages in Siebel. Created a custom solution to load

telesets and agent information into Siebel.

Note: Experience Prior to 1999 removed but is available . .

.

Skills Summary

Oracle Platform Oracle 11g, 11g RAC, 10g, 9i High Availability

and and 8i Performance Tuning

Architecture Clustering

Other Databases DB2 OS390/UNIX, IBM AS/400 SQL Server 7.5, 2000, 2003,

2008

Hardware & Windows 8, 7, NT HP-UX 11.11

Operating Windows 2000, XP, VISTA AIX, Unix, Linux

Systems

Programming Java, Eclipse, Netbeans C++

Languages VB6 HTML

Visual Studio Siebel eScript, VB

RPG / COBOL Unix Shell Script

Engagement Large Call Centers End User Training

Experience Applications Development Conversion

Technical Architect Configuration

EAI Interfaces Project Management

Middleware (Tibco, MQ, High Availability Design

Fusion)

Other Accomplishments

Education Andrews High School

Odessa Junior College

Training Oracle Release 11 Financial Applications

Siebel Order Management

Siebel UCM Hub

Siebel Data Quality

Siebel Analytics

Oracle MDM

Oracle DBA, Oracle 11g Enterprise Manager

Oracle Business Intelligence Enterprise Edition (OBIEE)

Certifications & Siebel Certified 99.6, 2000, 6, 7, 7.7, 8, 8.1.1 Order

Associations Management

Siebel Order Management Specialist Certification

IBM Certified RPG IV Programmer

IBM Certified Project Manager

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