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Administrative Assistant Customer Service

Location:
Kelowna, BC, Canada
Posted:
June 02, 2014

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Resume:

To whom it may concern;

Hi,

I am applying for the position posted for your Administrative area. I am 34, smart, friendly and looking

for immediate employment.

I have been looking for a full-time position in the administrative area so I was very excited to see your

ad. I have worked with all office equipment including fax machine, multiple line phone, photocopier etc.

I am proficient in all basic computer programs including Adobe, Outlook, Excel, Word, Business Vision

and Smart Sheet. If I have not used a program that is needed I am a very fast learner and I enjoy

working out issues. I have made tables/spreadsheets using Excel. I do not have a business or office

certificate but in my most recent job I learned a lot of office programs and responsibilities that you

cannot learn anywhere else, including invoicing, purchase orders, costing, order entry and shipping.

Thank you for taking the time to read over my resume,

Janelle B.

Janelle Bouthillette

h778-***-**** c250-***-****

aceegr@r.postjobfree.com

Skills:

High knowledge level in computer programs and software, including: Microsoft Word, Excel

and Spreadsheet

Good organizational and time management skills

Friendly and trustworthy individual

Ability to work independently and in a group

Ability to work in fast-paced, demanding environments

Fast learner of responsibilities/duties

Current Work:

Oct 2012-Jan 2014 Sales Facilitator, Nature’s Formulae Kelowna, BC

- Assistant to the Account Managers

- Costing, invoicing, Purchase Orders, assisting customers

- Administrative multitasking in a demanding office

Work History:

Care Aide Positions:

Nov 2007 – May 2012 Care Aide, Luther Care Nursing Home Saskatoon, SK

- Daily care for residents and their needs

- Highly demanding physically and mentally

June – October 2006 Care Aide, The Nursing Company Calgary, AB

- Independently cared for high needs of an Autistic child

- Daily care for residents and their needs

Administrative Positions:

March – May 2006 Receptionist/Manager, Casa Del Sol Saskatoon, SK

- Customer service and various administrative duties

January – March 2006 Administrative Assistant, Regional Psychiatric Centre Saskatoon, SK

- Sorting and filing paperwork, data entry

Temporary Positions:

January – May 2007 Administrative Assistant, Westfair Foods Inc. Calgary, AB

- Sorting and filing paperwork, data entry

November 2006 – January 2007 Administrative Assistant, Select Personnel Calgary, AB

- Invoicing and billing

- Handling phone extensions

- Writing up work orders

Education:

2010 CRS Online College

Interior Design Diploma

2005 Saskatoon Business College

Special Care Aide Diploma

1997 Holy Cross High School, Saskatoon SK

Grade 12 Diploma

Additional Courses:

2005 Computer Technics/Clerical

2005 Food Safety

2005 P.A.R.T. (defence) Certification

2005 Standard First Aid and CPR Level C

Interests:

Interior Design- I have completed a couple of projects for clients

Outdoors- Mountain biking, running, camping

Misc.- Cooking, movies, music, reading

References:

Available upon request.

Thank you for reading over my resume,

Janelle B.

Duties of Previous Administrative Job

My days included:

-handling multiple phone lines/extensions

-answering multiple customer's and fellow employee's inquiries through MS Outlook

-invoicing products ordered through a layered program called Business Vision (BV)

-entering orders from customers through BV and fax

-communicating with customers through email/phone

-filing, sorting,

-dealing with multiple requests/meetings with fellow employees

-greeting customers at the door and directing them to proper department

-assisting and answering to the Sales Manager and Sales Team in completely orders

-learning codes to different products/

-preparing R&D samples for shipment

-doing costing for customers wanting an estimate price of their order

-correcting wrong invoices done by other employees

-creating Purchase Orders to send to customers so they know what products they need to send in to

complete their order

-taking deposits through online programs or a faxed cheque from customer

-using multiple colored folders to indicate different aspects

-handling multiple customer accounts on my own without the Sales Team's assistance

-sending Invoices to customers who need to be charged for Storage at the facility

-creating Trial Builds for customers

-dealing with a computer program called Smart Sheet, its where each department can communicate to

other departments what the status of an order is at

-re-costing done if customer changes something in order



Contact this candidate