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ROBERT L CAIN

**** * *********

WICHITA, KS 67212

Phone: 316-***-****

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Objective

A proven business professional with over 16 of leadership experience

specializing in account management, collections, customer service and staff

management. Possesses strong collection experience and portfolio

management, self motivated and successful relationship building

capabilities and excellent communication and presentation skills.

Resourceful problem solver with the ability to bring quick resolution to

challenging situations as well as build lasting relationships with clients

and employees

Summary of Qualifications

. Devised custom action plans to help reduce delinquency to established

objectives and built customer confidence and instilled a desire for

customer to conduct business. This is apparent in my ability to grow and

manage a receivable base.

. Recruited, trained, and evaluated office support staff.

. Directed customer relations, sales promotions, supplies ordering and

equipment maintenance. Hired, trained and scheduled staff.

. Effectively employ proactive management and problem resolution

techniques.

. Developed trust, personal rapport, and strong working relations with

customers and staff.

. Maintained open lines of communication to identify and resolve problems

quickly.

. Ensured quality service by frequently monitoring staff performance and

identifying improvements.

Work Experience

Collection Manager (8/2013 - 1/2014)

MERITRUST CREDIT UNION, WICHITA, KS

Managed the collection department for a $900 million portfolio

Supervised 15 collectors. Monitored delinquency, losses and charge-off.

Managed call queues to insure effectiveness and all accounts were

worked. Administered call monitoring and coaching. Tracked call

volumes daily and monthly and set standards for average call times and

held employees accountable to targets.

. Collected most severely delinquent accounts

. Managed all aspects of the fraud associate

. Managed bankruptcy and legal clerk

. Manged repossession clerks

. Approved and denied repossessions

. Approved and denied legal actions

. Performance management

. Collected secured, unsecured, HELOCs and Mortgage Loans

. Managed to applicable state and federal laws

. Coached employees on ways to collect an account

Branch Manager (9/1997 - 8/2013)

OneMain Financial, Wichita, KS

Lending and Collection Manager

Manage operations to develop new business, retain customers, and manage the

loan portfolio. Plan strategies to develop new sources of business, provide

knowledge and expertise to employees. Manage all aspects of human

resources, establish production goals, optimize profitability and control

operating expenses. Manage the training of staff, employee performance, and

workload coordination. Ensure employees are developing and improving

skills. Coordinate special promotional activities as appropriate. Manage

the preparation of reports. Manage the level of service provided to

customers. Develop goals and train branch staff. Use and manage personnel

management effectively for branch and branch staff. Use effective

presentation skills. Utilize effective communication techniques verbal,

written and listening skills. Develop lasting business relationships.

Manage, train, develop and motivate staff.

Responsible for management of all collection functions within the branch

Monitor and manage collateral repossession

Manage to all FDCPA requirements

NMLS Licensed in the State of Kansas

Resolve or provide direction for the most challenging collection issues

Constantly monitor call volume for staff and monitor progress daily and

weekly

Monitor information security procedures and policies

Work with real estate accounts and manage the loss mitigation process

Collection of auto secured loans

Collection of unsecured signature notes

Utilized the small claims court process

Responsible for inspecting collateral to ensure assets are secured and

maintained

Familiar with the collateral disposition process

Managed accounts for legal action up to and including garnishment

Attended 341 meetings representing the company and our position

Trained in servicing bankrupt accounts and applicable laws

Managed charge-offs and deferments or extensions

Trained on the laws surrounding the FCRA

Trained on the foreclosure process and trained to read title work and

appraisals to determine lien priority

Education

Baker University, Wichita, KS 2007 M.B.A., Business, GPA: 3.84

Tabor College, Wichita, KS 1998 B.S., Business Administration, GPA: 3.38

Butler County Community College, El Dorado, KS 1994 A.A., General

Education, GPA: 3.25

References

Sally Reagle

Director of Collections

8710 E 32nd Street North

Wichita, KS 67226

Phone: 316-***-****

Alt. Phone: 316-***-****

Relationship: Previous Supervisor

E-mail: aceegp@r.postjobfree.com

Stephanie Farber

VP of Risk

2137 S Sierra Hills Ct

Wichita, KS 67230

Phone: 316-***-****

Relationship: Previous Supervisor

E-mail: aceegp@r.postjobfree.com

Brad Cox

General Manager

1212 Rolling Hills Drive

Augusta, KS 67010

Phone: 316-***-****

Relationship: Former Co-worker

E-mail: aceegp@r.postjobfree.com

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