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Customer Service Quality Assurance

Location:
Kearny, NJ
Posted:
June 02, 2014

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Resume:

Elizabeth Arroyo

*** ********* ****** *********, *.J.07201-1305

908-***-**** ( aceefb@r.postjobfree.com

Experience

**** - **** ***** /********-****** Corporation /

Kenilworth, NJ

Pharmaceutical Operator / Solid Dosage Manufacturing

. Perform a variety of highly skilled tasks involving the compressing

and processing of pharmaceutical products.

. Operate, maintain, assemble, and disassemble of equipment. (ie Fette,

Hata, and Kikusui Tablet Press).

. Operate scales/measuring devices in order to obtain accurate raw

material measurements.

. Test products for thickness, weight, hardness, and friability in order

to make sound judgment regarding acceptability of tablet conditions

during the manufacturing process.

. Complete understanding and comprehension of all documentation required

for the manufacturing of tablets.

. Properly document all required batch processing information on the

Manufacturing Order and associated documents.

. Verification of all materials against the appropriate issue document

to ensure that the correct materials are utilized during manufacturing

2001 - 2005 Schering-Plough Corporation / Kenilworth,

NJ

Pharmaceutical Material Handler

. Supply packaging lines and machine operators with packaging components

and semi-finished units for final packing.

. Obtain samples for the Quality Assurance Department for laboratory

analyses.

. Palletize and calculate the total number of packed out units on

packaging lines.

. Follow all current Good Manufacturing Practices (cGMP).

. Adhere to all Standard Operating Procedures (SOPs) to ensure safety

and compliance.

. Comply with all Food & Drug Administration (FDA) regulations.

1986 - 1999 Anheuser-Busch, Inc. / Newark, NJ

Quality Assurance Technician / Inspector

. Responsible for the coordination of Quality Assurance activities in

support of brewing operations

. Collected, organized, tested, analyzed, and reported all sample

results with occasional recommendations for resolution of problems.

. Liaison with Brew Master, Department Managers, and Shift Supervisors

to ensure product compliance with all specifications and regulations.

. Trained in operation of laboratory equipment including Scaba, PH

Meter, Zham, Hydrometer, and Digital CO2 Gehaltemeter.

. Conducted hourly outgoing quality inspections (OQI).

. Performed audits on incoming items.

. Involved in Start-up clearance / End of order release.

Education

Certifications

Certified Phlebotomy Technician (CPT)

National Healthcareer Association, License # R7C4B4Z8

July 2013 - July 2015

Certified EKG Technician (CET)

National Healthcareer Association, License # L4K3W5C7

September 2013 - September 2015

Certified Clinical Medical Assistant (CCMA)

National Healthcareer Association, License # B5Q3J2G4

January 2014 - January 2016

2013 NEW JERSEY INSTITUTE OF ALLIED HEALTH

2011 Time Management, Conflict Resolution:(Dealing with difficult

people), Managing Customer Service.

Union County College / Industry - Business Institute

2000 Technical Training Project

Essex County College / Newark, NJ

1998 New Jersey State Cosmetology License Union County

VocTech / Scotch Plains, NJ

Skills

? Experience with Microsoft Office Suite ? Self-Starter

? Detailed Oriented ? Team Player

? Six Sigma (yellow belt)



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