Markita K. Hawkins

*** *. ******* ** ***. ****

Mesa, AZ 85203

480-***-****

aceeek@r.postjobfree.com

Objective: To obtain a position that will allow me to utilize my skills and provide superior

customer service.

Education: Argosy University

Bachelors of Science in Business Administration-Organizational Management

October, 2015

Rockford Business College

Associates of Science in Business Administration

June, 2008

Experience: Progressive Insurance

Licensed Insurance Sales Representative

February 2014-Present

Duties: Working in a call center environment, take inbound calls for quotes on automobile and

special lines products in 16 states. Providing superior customer service to clients by tailoring

their package to best meet their needs. Meeting and exceeding performance goals

FMS

Default Resolutions Specialist

May 2013-February 2014

Duties: Working in a call center environment, call former students with loans currently in federal

default and assist with programs to get out of default. Customer service, managing multiple

applications at once, complying with all state and federal regulations, using techniques learned in

training to research and find defaulted students like skip-tracing, and 3rd party probing.

South University

Admissions Assistant

November 2012-May 2013

Duties: Assist potential student through the online admissions process. Multi-tasking, complying

with all company compliance policies, communications with upper management, managing

several computer applications at once, turning quality conversations into applications and then

students. Follow up with current students throughout first class and degree program, resolving

concerns etc.

Family Dollar

Store Manager

February 2005-September 2012

Duties: Supervise all aspects of the location including staffing, training, firing, daily deposits,

monitoring and preventing shrink. Also performed duties such as merchandising, unloading

trucks, stocking shelves, following planograms, resetting merchandise in accordance with

company guidelines, checking in vendors, scheduling including vacation and employee time off,

janitorial duties, cash register etc.

Kohl’s Department Store

Area Supervisor

July 2008-October 2009

Duties: Under the direction of management, supervise and maintain all areas of the store.

Responsible for merchandising, planograms, markdowns, etc. Tasks completed such as

scheduling, hiring, disciplinary actions, opening and closing store, administrative duties etc.

References: Available upon request

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