John Shepherd

*** ******* ****** ***** *****: (**6) 567-

2511

Simcoe ON, N3Y 3P2 Alternative: (226) 567-

8687

OBJECTIVE

To obtain a full time position that I will find a challenge as well as allow me to share

and expand on what I have learned during my time in the labour force.

KEY STRENGTHS

12+ years customer service experience

-

5+ years management experience

-

Thorough knowledge of time management and how to motivate others

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Excellent ability to thrive in a fast paced environment

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Accurate record keeping and financial skills

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Excel at analyzing customer needs and offering best products for them

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Strong attention to detail and organization

-

PROFESSIONAL EXPERIENCE

Customer Service and Management

- Maintained accurate and detailed records on a daily basis

- Delegated duties, schedules, vacations and new hires

- Increased productivity and cohesion within the workplace

- Handled customer/client concerns or complaints and came to mutual solutions in a

timely manner

- Maintained professional, but friendly demeanor in the workplace

- Filed and reviewed client information to ensure all records and transactions were up

to date

EDUCATION & TRAINING

Business - Accounting (316) 2012 -

2015

Mohawk College – Fennell Campus

Currently completing online via distance education.

-

Canadian Investment Funds Course Diploma September

2013

IFSE Institute - Online

John Shepherd

Page 2 Phone: (226) 567-

2511

Alternative: (226) 567-

8687

WORK HISTORY

Production Associate Dec. 2013 –

Present

TSC Stores

- Provide customers with prompt and courteous service at all times

- Maintained store standards for product placement on the sales floor

- Performed regular inventory control audits to ensure inventory integrity

- Delegated nightly duties as well as cleaning duties at end of night

- Ensure that safety standards are being met on a daily basis

Owner/Operator 2013 -

Present

Shepherd Bookkeeping

- Maintained targeted sales quotas for company stability

- Established accurate records of all transactions done with clients

- Provided consultation for clients in regards to record keeping and policies

- Ensured all client transactions were ethically, morally and professionally sound

prior to entering to avoid any tax complications (audits, tax evasion, etc.)

- Completed payroll and T4 preparation for employees

Other Jobs

CIBC, Delhi ON – Financial Service Representative

2013

Primerica Financial Services, Hamilton ON - Senior Representative 2009 –

2011

Al’s Show Factory Outlet, Simcoe ON – Cashier and Assistant Sales Rep

2008

Target Convenience Store & Gas Bar, Simcoe ON – Store Front Attendant

2007

Douglas Concrete & Tile, Port Dover ON – Concrete Finisher/Crew Manager 2005 –

2006

Mr. Sub, Simcoe ON – Manager/Sandwich Artist 2003 –

2004

REFERENCES

Available upon request.

Contact this candidate