Jose Uruena

**** ******** ** *****, ** ***** aceedx@r.postjobfree.com 813-***-****

CAREER PROFILE & PROFESSIONAL HIGHLIGHTS

Quality focused professional with a record of integrity and dependability, and a remarkable ability to identify the needs

of customers and provide value added solutions. Conscientious and detail oriented with solid training in sales and

customer service. Administrative training and practical knowledge of office procedures and record keeping systems.

Bilingual in Spanish, and English written and Verbal. Sign Language

Expert problem solver with an instinct for anticipating customer issues and providing sound solutions.

Proven ability to effectively communicate important information with all customers, peers and management.

Able to adapt well to changing work environments and maintain impeccable attention to detail with a focus on

thoroughness and accuracy.

EDUCATIONAL & PROFESSIONAL DEVELOPMENT

Florida State University – Tallahassee, FL

(PreMed:Basic Core courses) 09/2011 2013

Enhanced knowledge base includes: Research and professional writing skills, analyzing and solving issues,

business communications, biology and sociology clinical training

Diploma – Blake High School (completed) 08/2011

Key skills include: completed:

General High school Studies, active member of R.O.T.C. Student Council, and Student Mentor

PROFESSIONAL EXPERIENCE

JonRod & Company Maxxvion holdings international Personal Assistant 12/2013 present

Act as owner’s first point of contact with export & import retail sales. Promptly answered questions for clients

via the telephone, in person, or via email.

Completed administrative and clerical duties including managing travel, and daily meetings. Operated

computer and processed daily paperwork and forms. Scheduled meeting and company function to gain new

business via occasional travel and tela conference

Spanish translator for owner in the South America region, created marketing and sales platform

Maintained rapport with clients in order to remain aware of their needs.

Model new retail items for young adult demographics market.

Amscot Tax prepare– Tallahassee, Fl 12/1/2011

02/1/2012

(Customer Service Representative/ Tax preparer)

Demonstrated thorough knowledge of tax preparation systems knowledgeable of company policies and

procedures to make recommendations and suggestions to customers to gain their confidence and business.

Promptly answered questions from customers via the telephone, in person, or via email.

Completed administrative and accounting duties including managing cash and credit card transactions,

processing checks, and maintaining key accounts, assisted general store processes

Operated a computer and processed daily paperwork and forms.

Maintained rapport with customers in order to remain aware of their needs.

Remixx Music Studio Tampa, Fl 06/2010 12/2010

(Receptionist)

Promptly answered questions from customers via the telephone, in person, or via email.

Hostess for clients set up meetings, conference calls. Answered phones and booked studio time for music artist

Assisted with Marketing and promotions events

Champs Retail shoe store (seasonal) –Tampa, FL 12/2010 02/2012

Customer Service Representative/ Sales rep

Assisted customers in retail shoes sales,

Provided customer service, for apparel and shoes sales

Assisted cashiers with front line store support

Computer skills

Microsoft

Windows

Excel

PowerPoint

Lotus Notes

Outlook

HTML

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