RICHARD J. GOONE

**** ***** ***** **** 847-***-****

Arlington Heights, Illinois 60004 aceedc@r.postjobfree.com

Web address http://www.linkedin.com/in/richardgoone

SUMMARY

I am a highly motivated, entrepreneurial, and results-driven Distribution /

Logistics executive with a proven record of leadership and accomplishment

in operations, transportation, warehousing, and distribution. Seasoned in

Business Development and Customer Relationship Management, with proven

capabilities in managing and improving sales and business operations, I'm a

skilled contractual negotiator and customer / employee relations expert. A

Strategic Planner, who applies and implements technology, LEAN processes,

and safety programs which provide cost containment and improve the customer

experience. An innovative high performer utilizing strong team-building

skills and the proven ability to focus a group on common objectives and

goals, I will facilitate and foster the long term growth, sustained

profitability, and lasting success of your organization through a solid

commitment to operational excellence and continuous improvement. I am a

game changer highly adept and experienced at assessing and improving

business processes, including CRM, Transportation, and Supply Chain

operations.

EXPERIENCE

THE CUSTOM COMPANIES, INC

Northlake, Illinois

Vice President Carrier Relations

8/2013-Present

Responsibilities include managing critical relationships with partner

carriers, owners, and agents throughout North America and providing the

single point of contact. Sourcing and negotiate pricing structures with

current and new transportation and logistics providers. Develop routings to

shorten transit times, improve service, and reduce cost on a managed LTL

spend exceeding $62MM annually. Negotiate freight claim issues and provide

resolution. Manage distressed shipment disposition resolution team

improving response and cutting resolution reduction times by over 42%.

Provide problem resolution for customers and negotiate special services

with transportation, and logistics providers. Develop and maintain

relationships with principles at carriers and transportation agents.

EVANGER'S DOG AND CAT FOOD COMPANY

Wheeling,

Illinois

General Manager

8/2012-8/2013

Manage and improve Manufacturing, Sales, and Supply Chain operations and

oversee departmental activity for a seventy five year old family run pet

food manufacturer who distributes and markets products throughout the

world. I oversaw Business Development and Customer Relationships with

company's largest distributors and private label customers. Implemented

production and delivery schedule resulting in 27% increase in output of

manufactured products while reducing cycle time 18% greatly improving

customer satisfaction. Evaluated and audited company compliance programs

for GMP, HAACP, Operations, and Environmental Safety and instituted

procedures to insure state and federal compliance. Instituted a maintenance

and repair program for critical machinery which reduced downtime and

lowered product changeover time. Planned, Developed, Negotiated, and

Instituted Company benefit program.

EXEL LOGISTICS

Elgin, Illinois

General Manager

3/2012-8/2012

Provide daily management to three divisions of a large scale world wide 3PL

operation for a major logistics and supply chain provider. Responsible for

Business Development and Sales Management, monthly P&L performance,

operational accuracy and quality improvement for multi shift operation with

three separate distinct business units. Provide leadership and direction to

management team and staff for extremely particular technology customers

requiring 24/7/365 coverage. Manage executive level relationships

throughout the technology and service division with internal and external

customers, employees, and vendors. Insure the high performance environment

for a detail oriented logistics operation and provide technical support in

a time sensitive accuracy driven environment.

ANVIL INTERNATIONAL, LC University Park, Illinois

Regional Manager Operations 1/2008-6/2011

Responsible for Management of Regional Sales, Supply Chain, and

Transportation operation in one major RDC and five branch locations for

large manufacturer/distributor. Consulted and assisted in Business

Development and relationships, and was executive level contact for

customers throughout the business unit. Served on Corporate Transportation

Committee overseeing annual spend exceeding $20MM. Oversee and improve day-

to-day operations of multi-shift RDC with union warehouse personnel, as

well as management and support staff. Directed coaching and performance of

up to five regional branch locations simultaneously. Established a

successful, representative, and cross functional safety committee garnering

positive corporate performance evaluations.

. Provided successful operational leadership, direction, and management

to a high-volume, multi-location distribution operation that stocked

over 17,000 SKUs and fulfilled orders for parcel, LTL, and FTL

transit, many processing same day and with 99.7% on time.

. Managed RDC in union environment as well as five remote local branch

operations, improving safety, customer satisfaction, and productivity

KPIs over 47% while reducing costs and regional expenses more than 22%.

. Instituted error reduction program, resulting in over 40% reduction in

errors. Developed and managed regional (EHS) safety program, reducing

injuries by 90%, measured reduction in OSHA recordable rates, produced

written safety policy manual, as well as developed and managed

effective, functional, and cross-representative safety committee.

. Responsible for daily positive employee and customer interaction with

all levels throughout large organization, regional P&L improvement,

coaching for performance improvement, and facility management of

multiple locations.

WEEKENDERS USA Vernon Hills, Illinois

Distribution Operations Manager 1/1998-1/2008

Accountable for management of U.S. supply chain operation and functions /

departments. Responsible for automated distribution center layout and

design, process and procedure development and improvement, facility design,

DC automation and integration. Managed continual improvement in same-day

shipping distribution as well as oversee building expansion and complete DC

redesign with high level and scope of automation integration. Oversee

hiring, training, policy development and enforcement, and conflict

resolution of associates. Facilitated domestic importing and exporting

department and negotiated all transportation contracts, domestic and

international, for all classes of LTL, FTL (Truck), parcel, ocean, and air

freight.

. Provided leadership and managed distribution operations/employees to

achieve accurate same-day fulfillment of 98% of orders while reducing

associated costs by 36%.

. Drove physical facility expansion and automation of entire distribution

process, selecting technology and vendors. Provided project management

for expansion and installation of cutting-edge technology, such as RF,

Pick to Light, Paperless infrastructure, and automated conveyor

systems, which improved KPIs over 30%.

. Performed transportation requirement analysis and negotiation of

transportation contracts (trucking and parcel), saving existing costs

over 32% while improving pricing incentives for company.

. Implemented and integrated automated order fulfillment systems, WMS/RF

and equipment, saving 30% in direct labor costs.

. Provided strong leadership while developing, motivating, and directing

employees, developing systems and procedures to shorten order cycle

times and achieve 99.2% error-free employee performance.

. Developed (EHS) safety program as well as managed facility, property,

and vehicle maintenance.

ADDITIONAL EXPERIENCE

KANEBRIDGE CORPORATION, Hanover Park, Illinois, Operations Manager, 1996-

1997. Provided supply chain management and directed warehousing,

distribution, and packaging functions for large, multi-location national

fastener distributor, reducing overtime expenses by 35%. Managed and

directed daily operations of new NDC and three regional RDCs, with over

13,000 SKUs and daily inventory values in excess of $5,500,000 at measure

accuracy of .03%. Created and established hiring standards and staffing

levels for individual departments, including implementation of working

foreman to maximize output, accuracy, and efficiency, reducing employee

turnover 20% while improving morale.

ABF FREIGHT SYSTEM, Wheeling, Illinois, Operations Supervisor/Manager, 1991-

1996. Led dock, distribution, and delivery operations for LTL carrier.

Managed drivers for city and over-the-road dispatch exceeding company and

customer expectations. Managed operational functions, including unloading

and load, cross-dock, city delivery, customer service, labor planning and

scheduling, equipment and building maintenance, as well as employee

relations. Strengthened familiarity with DOT, OSHA, and NMFC regulations.

Served as Terminal Quality Improvement team leader improving profitability

and productivity while lowering claims. Interfaced successfully with all

levels of management and labor.

CERTIFICATIONS

American Red Cross First Aid / CPR / AED Certified

Certified Industrial Truck Safety Trainer

Hazardous Materials Handling and Communication

Certified Forklift Trainer / Operator 1982-2011

PROFESSIONAL DEVELOPMENT

GMP and HAACP Training 2013

Lean-Sigma 5S Training, 2009-2011

Mueller Water Operational Excellence, 2008-2010

Leadership Management, 1999-2010

ABF Freight System Operational, 1993-1997

COMPUTER SKILLS

Microsoft Office Suite, WMS, ERP, LMP, TMS, CRM, AS/400, SAP, RF Hardware -

Wireless Network Infrastructure

Contact this candidate