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Registered Nurse Customer Service

Location:
Atlanta, GA
Posted:
June 02, 2014

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Resume:

Shantell Polidor

**** ***** *****, ************, ** 32244 * 904-***-**** *aceec5@r.postjobfree.com

Objective

Reliable, self-motivated registered nurse seeking opportunities that utilizes and further enhance my

comprehensive clinical and patient experience allowing growth in building relationship and leadership in

!

community with patients and their families, physicians and other inter-disciplinaries.

Education/Honors

• Bachelor of Science in Nursing - Jacksonville University, Jacksonville, FL

! Associate of Art degree - St. Johns River State College, Orange Park, FL

May 2012 - GPA 3.88/4.0 (President’s list)

! December 2008 - program at JU: 16 weeks in list)

and Neonatal Care Clinical setting at Wolfson’s

GPA 3.92/4.0 (President’s

• Nursing Synthesis Pediatric

! Children Hospital and 8 weeks Cardiovascular ICU.

License/Certification

Registered Nurse licensure April 2016

BLS/CPR/AED 2016

!

ACLS January 2016

Work Experience

Telemetry Registered Nurse

October 2012 - present - St. Vincent’s Medical Center, Jacksonville, FL

• Provides for patient needs as recognized through use of the nursing process (assessment,

planning, implementation, evaluation). Monitors, records and communicates patient condition

as appropriate for therapeutic and a non-therapeutic outcomes.

• Provides acute patient care to adults diagnosed with Acute and Chronic Heart failure (HF) and

Acute and Chronic Renal Failure, acute & chronic arrhythmic diseases by administration and

close monitoring of the effectiveness of IV drip cardiac medications & other cardiac

medications (oral, IM), anticoagulation therapy, cardiac & peripheral diagnostic procedures

and managing Fluid Volume Overload through medicinal and other therapeutic treatments

carefully measuring, recording and reporting for effectiveness.

• Provides patient and caregivers/family members with education concerning the patient's plan

of care, medications, activity, dietary and/or fluid restrictions and disease prevention

specializing in Heart disease/failure and Renal disease/failure and Diabetic management.

• Monitors, reads, interprets and reports telemetry readings and EKG.

• Communicates with physicians, case management and other medical staff professionals

regarding patients' plan of care and carries out treatments and other interventions per

physicians orders. Organizes, coordinates and supervises patient care provided by supportive

personnel and other ancillary staff to optimizes monitoring and effective outcome.

!

Volunteer Home health aide

April 2008 - October 2008 - Richardson Family Home Health Day Care

• Assisted clients with activities of daily living and other tasks that enable some individuals

to remain in his/her own home and provided care to clients living at the facility full time.

Provided supportive services, such as assistance with personal care, toileting, meal

preparation, feeding, laundry and maintaining a clean environment for clients in the home

setting.

!

Shantell Polidor

5752 Rover Drive, Jacksonville, FL 32244 * 904-***-**** *aceec5@r.postjobfree.com

!

Patient Accounting Representative

March 2000 - April 2006 - St. Vincent’s Medical Center, Jacksonville, FL

• Served as Customer service for nine months researching and communicating to customer

regarding billing inquiries and insurance payments.

• Promoted to Accounting representative responsible for processing medical bills for insurance

payment. Experienced in processing payments and adjusting accounts per Medicare,

Medicaid, HMO and PPO insurance contracts and other discount plans. Communicated billing

inquiries with insurance company representatives providing medical records and other

! supportive documents for charges to be paid.

Claims Representative

June 1998 - March 2000 - Blue Cross Blue Shield, Jacksonville, FL

• Processed medical and physicians' claims for payment. Researched and applied payment per

individualized employer benefit contracts. Experienced in processing ICD-9 and CPT billing

codes.

• Communicated with healthcare providers regarding payments approved and denied, contract

discounts, and patient responsible. Requested and reviewed supporting documents from

healthcare providers for payment consideration.

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Office Manager

January 1996 - June 1996 - State Farm Agency

• Managed office staff schedule and task assignments and responsibilities for each day.

Researched and resolved customer inquiries related to insurance policy payments, denials

benefits and other issues. Reviewed and finalized auto, homeowners, life and health insurance

applications written by staff prior to forwarding to company main office.

• Reconciled accounts payable and receivable at end of the day and deposited payments.

Maintenance and management of office inventory and supplies.

!

!

Affiliations:

Florida Nurse Association

Sigma Theta Tau Nursing Honor Society - 2012

Phi Kappa Phi National Honor Society - 2011

Phi Theta Kappa International Honor Society - 2007

Volunteer at Family Home Health and in-Home Support Agency - April to October 2008



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