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Customer Service Assistant

Location:
Hicksville, NY
Posted:
June 03, 2014

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Resume:

OTILIA WILLIAMS

718-***-****: MOBILE acee8l@r.postjobfree.com

Senior Level Executive Assistant, an effective leader and skilled communicator with the ability to adapt quickly to a

challenge and work independently as well as a team player.

SENIOR

LEVEL

EXECUTIVE

ASSISTANT

Multilingual Interpreter: English Dutch Spanish French Papiamento

Exercises Diplomacy Legal Transcriber Adaptable

Budgetary Coordination Effective Communicator Approachable

MSWord Outlook Excel Multitasking Active Listener Intrinsic Motivation

Quality Performance Driven Independent Decision Making Abilities Prioritizing Goal

Setter

ASSISTANT

SENIOR

LEVEL

EXECUTIVE

Serves as a Senior Administrative Associate to Senior Level Executives; manages the day to day operations of

the office; organizes and maintains files and records, plans and schedules meetings and appointments; manages

projects and conducts research.

Monitors and screens calls; manages calendars; plans and make travel arrangements, coordinates itineraries,

event arrangements prepares reports, financial data and provides quality customer service.

Monitors and tracks work completed by staff in order to meet specific and changing deadlines; coordinates

agenda for monthly staff meetings, and provides feedback for effective problem solving.

Fluently translates for clients that speak foreign languages i.e. Spanish and French; accurately prepares, drafts,

edits internal and external correspondence, documents, reports, presentations and maintains confidentiality.

Responds to inquiries and requests in a timely manner using electronic or telecommunications; updates system

database and maintains log using Excel spreadsheets.

Initiates and coordinates office support services, including purchasing, facilities management, check requests,

travel authorizations, expense vouchers; monthly reports, track services, prepares and processes requisitions

received from various departments.

Liaises for Senior Managers, Finance Departments, and outside vendors working on year end budget

modifications and decreases; Ability to quickly analyze complex problems & negotiate with third parties for

effective resolutions; formulates and prepares manuals and newsletters for annual events and major campaigns.

BUDGET

COORDINATOR

Processes invoices, check requisitions, employee travel and expense reports, reviews incoming invoices and

other supporting documents for accuracy; enters data for payment utilizing system database, addresses errors

and omissions with vendors, resolves budget related issues with budget department.

2

Generates related verification reports and queries, responds to inquiries from vendors; follows up and resolves

past due invoices/statements; maintains accounts payables files and records; exhibits excellent written and

communication skills; attention to detail; high level accuracy and client confidentiality.

EMPLOYERS

Dept. of Health & Mental Hygiene Principal Administrative Associate III 2008 – 2012

Principal Admin for Budget and Finance Division 2005 – 2008

Principal Admin for Director of Medical Affairs 2003 – 2005

Accurate&Purcell Interpreting Spanish Interpreter Customer Service 2000 – 2003

Miller & Associates, LLP Legal Secretary Dictaphone Transcriber 1998 – 2000

EDUCATION

TRAINING

VOLUNTEER

Bronx Library Center: CEIS Dept. Administrative Office Support 2012 2014

Compliance Basics MS Office Training Certificate

Dept. of Health & Mental Hygiene

Certificate

Bronx Community College Business Administration Training

NYS Department of Education General Academia HS Diploma



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