MARIA C. KOIRIF

**** *. ******* *** ******

Tucson, AZ 85757

520-***-****

acee52@r.postjobfree.com

QUALIFICATIONS

• 20+ years of customer service and administration in different levels of authority.

• Excellent written and verbal communication skills with an eye for detail. Extremely productive in a

high volume, high stress environment.

• Extraordinary patience with customers.

• Ability to listen and to effectively resolve problems.

• Highly productive and work well with others. Self-starter with a can-do attitude.

EMPLOYMENT HISTORY

2013 – Present, Jim Click Nissan – Sales Associate. Sales of new and used vehicles to customers and

follow up of each client to ensure customer satisfaction.

2010 – 2011 Sears Holding, 4755 S. Butterfield, Tucson, AZ – Technical Specialist. Customer Service

for incoming call center. Provided technical support and trouble shooting for customers with appliance

trouble. Approximately 100 calls per day. Excellent customer service a must.

1997 – 2009 Autos Del Sol Used Car Sales, 4515 W. Valencia Road, Tucson, AZ – Owner. Responsible

for managing the sales process and communications with the customer, from the first interaction, through

the close of the sale. Coordinated all aspects of the business; purchasing vehicles at different auctions,

transporting to car lot, making sure maintenance/cleaning on all vehicles, advertising, accounts payable

and receivable, sales of vehicles, financing and purchase orders, all title work, and most importantly

customer service. Small car lot of approximately 20 – 30 vehicles with four employees.

1995 – 1996 Arizona Department of Corrections, Eyman complex, Florence, AZ - Corrections Officer.

Officer for a High Maximum Male Prison, responsible for the security of inmates making sure they did

not have any contrabands and upholding rules and regulations for a High Maximum Prison.

1985 – 1995 GLHN Architects & Engineers, 2939 E. Broadway, Tucson, AZ - Administrative

Assistant/ Secretarial Manager. Handled multifaceted clerical tasks for four different departments

(mechanical engineering, civil engineering, electrical engineering and architectural departments).

Managed six clerical staff which included all clerical duties including prioritizing work such as

specifications and marketing proposals for each department. Insured that all office equipment was

dependable and running accordingly (phones, faxes, copiers, computers, binding machines and adding

machines). Responsible for all incoming calls and ensured that all customers were treated with the utmost

respect and that each customer felt special while communicating with the company. Coordinated travel

plans for each department. Multiple tasking in a high stress environment was important factors because

of working with four different departments each with their own time constraints.

EDUCATION

Tucson High School, Tucson, AZ Lamson Business College, Tucson, AZ

High School Diploma Certificate in Business Administration

OTHER

Fluent in Spanish, Arizona Notary since 1998, Arizona Fingerprint Clearance Card till 07/29/17

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