Victoria Massenburg

Raleigh, NC

acee51@r.postjobfree.com - 919-***-****

WORK EXPERIENCE

Lenovo customer service Representative

Lenovo Computer Company - Raleigh, NC - February 2013 to Present

Manage upset customers, conflicts and challenging situations

• Build rapport, listen, clarify and manage conversational flow

• Your ability to work under pressure

• How to say no to customers requests or demands

• Resolving problems of customers who cannot communicate their problems clearly.

• Ability to multi-task in a fast-paced, high-volume environment

• Patience

• Ability to learn, retain and apply large amounts of product, procedure, policy and system information

• Willingness to help peers

• Good keyboarding skills with experience using word processing, spreadsheet and database applications.

• Shorthand or note-taking ability

Front Desk Receptionist

FOCUS REALTY ADVISORS - Raleigh, NC - March 2010 to April 2012

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for

spreadsheet, word processing, database management, and other applications.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to

their needs.

• Make copies of correspondence or other printed material.

• Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice

recordings, dictation or previous versions, using a computer, word processor, or typewriter.

• Schedule and confirm appointments for clients, customers, or supervisors.

• Address envelopes or prepare envelope labels

• Order and dispense supplies.

• Collect and disburse funds from cash accounts, and keep records of disbursements.

CAROLLION ASSISTANT LIVING KNIGHTDALE NORTH CAROLINA UNITED STATES

Dietary prep July 2012-Febuary 2013

• Store food in designated containers and storage areas to prevent spoilage.

• Take and record temperature of food and food storage areas such as refrigerators and freezers.

• Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving..

• Portion and wrap the food, or place it directly on plates for service to patrons.

• Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage

areas.

• Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.

• Operate cash register, handle money, and give correct change.

• Distribute menus to hospital patients, collect diet sheets, and deliver food trays and snacks to nursing units

or directly to patients.

EDUCATION

Health Science

JOHNSTON COMMUNITY COLLEGE SMITHFEILD NORTH CAROLINA UNITED STATES - Wendell, NC

June 2010

ADDITIONAL INFORMATION

• Organizational Skills

• Interpersonal Skills

• Reliable

• Time Management skills

Contact this candidate