Post Job Free

Resume

Sign in

Customer Service Sales

Location:
United States
Posted:
June 03, 2014

Contact this candidate

Resume:

Carl H. Rea

Carl H. Rea

**** ****** **. 425-***-****

Lynnwood, WA98037 acee3r@r.postjobfree.com

PROFILE

Active, energetic, results-oriented professional with over 30 years experience in business and

community service arenas. Diversified experience and background shows a proven record of

trustworthiness and responsibility in key and sensitive positions. Excellent organizational,

communication, interpersonal and problem-solving skills. An outgoing, self-staring team player

with a sense of humor.

AREAS OF EXPERTISE

Investigative Analysis Insurance Policy & Claims Customer Service

Emergency Management Training

Management

Mentoring & Motivation Government/Community Liaison Community Service

PROFESSIONAL EXPERIENCE

Federal Emergency Management Agency (FEMA), Bothell, WA 2004 – Present

Maintain on-call status through the Mitigation Division of this Federal agency and respond to

declared national emergencies throughout the US and its protectorates

JFO- Mitigation Branch Director

. Branch Director: Interacting with FEMA FCO /State SCO and JFO branch Directors as well

as state, county and city emergency management officers. Present the Mitigation Goals and

achievements to help implement complete recovery process

I have worked as the Mitigation Branch Director on 6 different disasters since 2009 this

includes DR-1782&1783 in Mississippi, their largest and most complex disaster since H.

Katrina. I have worked each of these Disasters from the beginning to the completion of the

Disaster.

JFO-Mitigation Branch Director (DR-4025 & 4030-PA) Current Assignment 10/06/11

to -

Developed, implemented and manage the four component groups that comprise the mitigation

branch;(Community education and Outreach, Floodplain Management and Insurance, H.M.

Grants & Planning, Hazard Performance & Analysis), ensuring an open environment of inclusion

and team effectiveness. Additional responsibilities include information gathering, reporting &

analyses of the disaster specific information. Establishing and maintaining state and local

partnerships with elected and community leaders, contract management, system analysis and

administrative duties, including payroll and employee relations.

Disaster-related information gathering and reporting of IAP, Sit-Rep, Exsum, Spendplan, FPM

Department reports, and the daily/bi-weekly FCO Reports.

Establish and maintain strategic partnerships with state officials, including SCO/CCO and

state hazard mitigation officers (SHMO, I/A, PA, ESF-15).

Partnered with other FEMA representatives (Region 3 and the JFO) and the insurance

commissioner’s office to coordinate the implementation of mitigation/insurance activities,

provide insurance agent training through the NFIP Insurance Program and providing progress

reports for the “Write Your Own” paid claims program.

Contract management in support of program activities, including the Hazard Mitigation

Technical Assistance Program (HMTAP) and Mission Assignment (MA) required for the High

Water Data Collection project.

Note: The Mitigation Operations Briefing report provides more in depth details concerning the

information outlined above and [is attached] OR [available upon request].

Mitigation Management Specialist : Obtained the information, developed and filed reports

for the 4 groups that comprise H.M. Mitigation, monitored payroll for the H.M. branch,

submitted the IAP, Sit Reps, Staffing Patters and the numerous other reports for the JFO

operations, developed and built JFO partnerships within the JFO. Work at the Mitigation

Staffing Center in 2004, 2005, 2009 & 2010.

H.M. Community Planner Team Lead: Interact with the FEMA Regional, State, County and

local planners to ensure that an effective and current Hazard Mitigation Natural Hazards Plans

for the State, County and Community as Individual Community or Multi-Jurisdictional Plans

are in place.

Floodplain Specialist Team Lead: Helping State, County and local Governments

understand how the NFIP can help them t to help them, Build Better Stronger and Safer to

protect life and property.

Hazard Mitigation Grant Programs (HMGP) Team Lead: Reviewed HMGP plans to ensure

compliance with the various regulations located in the Sanford Act, CFR #44 and the NFIP

regulations.

CEO Supervisor : Responsibilities include management of Disaster Recovery Centers

Community Outreach Centers also locate and develop Success Stories.

CEO Team Lead: Develop educational material designed for specific disaster scenarios and

track distribution to multiple disaster recovery centers.

A) Monitor daily success rates of multiple Disaster Recovery Center’s against established

goals and present operational reports to JFO Management.

B) Train Mitigation Advisors to work in Disaster Recovery Center’s to explain educational and

redevelopment programs. Which help the citizens in various communities Build Better,

Stronger and safer to protect life and property

Disaster Recovery Advisor: Counsel disaster victims, providing information relating to

various Federal assistance and education concerning solutions for current and potential future

loss prevention.

Additional Information attached enclosure see FEMA Deployment History.

King County Department of Public Safety, Seattle, WA 1989 - 2004

Deputy Sheriff, Retired

Assigned to patrol north and southwest precinct districts in King County. Responsible for

responding to 911-dispatched calls, rendering service to the public and responding to allegations

of crimes against persons and property.

Assisted team members and superiors with initial crime investigations including homicide,

assault, burglary, robbery, juvenile disturbances, traffic problems and accidents.

Selected to participate in Community Policing program: liaise and work with various

neighborhood watch groups, homeowner associations, city mayors, city council members and

local business groups to establish and implement community law enforcement priorities.

Trained deputy recruits in areas of tactics, marksmanship, procedures and law.

Coordinated with members of the Prosecutor’s Office to achieve successful prosecution and

with Children’s Protective Services caseworkers to provide protection, alternatives and

solutions for abused children.

Farmers Insurance Group, Seattle, WA 1980 – 1989

Owner

Community insurance agency provided personal and commercial insurance to individuals and

businesses.

Developed client base, established office procedures and implemented advertising strategies.

Streamlined customer service polices and procedures.

Conducted numerous insurance and business seminars.

Negotiated claims settlements and vendor contracts.

Collaborated with underwriters concerning policy requirements and negotiated contracts.

Chaired various community service organizations and projects.

Advanced Business Systems, Santa Rosa, CA. 1977 – 1980

Owner and Sales Director

Electronic office equipment sales and service included Hewlett Packard, Savin, Sharp and

Cannon.

Established product lines through successful negotiations with manufacturing companies for

product availability and rotation procedures.

Developed purchasing requirements to obtain optimum price breaks, minimum quantities for

shipping, service and inventories.

Recruited and trained office, service and sales staff members.

Collaborated with various local community service groups.

Military Experience - U.S. Marine Corps1968 – 1971

Sergeant

Assigned to the Commander in charge of NATO Anti-Submarine Warfare Group II as the Sergeant

in charge of security.

Planned, coordinated and initiated meetings between the Commander, various governmental

heads of state and high level business leaders throughout Northern Europe and the Middle

East.

Assumed all responsibility for security precautions in connection with the above meetings

including liaison with local security personnel, screen background material on all attending

aides or assistants, supervising building security sweeps and approving all meeting details.

EDUCATION

2004-2005 Emergency Management Institute, Emmetsburg, Maryland

2002 City University, Bellevue, WA – Masters in Teaching

1983 Life Underwriters Training Council, Washington, DC

1973 University of California, Santa Barbara, CA

Bachelor of Arts Degree – Political Science

FEMA – Provided on an enclosed see Training History

COMMUNITY ACTIVITIES

Past President, Kiwanis Club Board Member, Silver Lake Soccer Club

Past President, Rotarian Club Board Member, Mill Creek Little League

COMPUTER & SOFTWARE PROFICIENCY

Windows 2003 Microsoft XP Office Suite

Microsoft Excel



Contact this candidate