Heather Alexander

*** *. ***** **

Henderson NV. 89015

702-***-****

acee2z@r.postjobfree.com

Career overview

Motivated customer service representitive with over six years experience in a fast paced

environment. I have over one year in checking guests in and out of a hotel in a pleasant,

professional, and efficiant manner.

Core strengths

•Strong Telephone skills

•large cash deposits

•Conflict resolution

•Problem solver

•Energetic work attitude

•Active listening skills

•Quick learner

•Strong typing skills

•Friendly

Accomplishments

•Researched,calmed and rapidly resolved client conflicts to prevent loss of room sales.

•Greeted customers upon arrival and handled all cash and credit transactions.

•Assisted customers over the phone regarding hotel opperations, policies and promotions.

•Trained new hires in job opperations

Work experience

February 2014 Viator.com

Las Vegas, NV

Call center Agent

Working in a incoming call center, to book tours and attractions all around the world for families

going on vacation, Gave complete and full customer service. Sent verification emails, called

suppliers to confirm availability.

January 2013 to

August 2013 Entertainment Benefits Group.

Las Vegas, NV

Concierge

Welcomed guests, answered phones in a timely manor, Made future guest reservations for shows

and dinner over the phone, emailed receipts to guests, Made last minute reservations for shows,

dinner, golfing, etc.

February 2011 to

December 2012 Imperial Palace

Las Vegas, NV

Front Desk Agent

Greet guests as they arrive at the hotel, check guests in and out of

the hotel, offer room upgrades, recieve in house phone calls,

resolve problem registration's, collect cash and credit card

payments, answer all hotel questions for the guests and give

show and dinner recommendations.

February 2005 to Sunrise Mechanical Inc.

January 2011 Henderson, NV

Front Desk Representitive

Answered multiple line phone systems, data entry, filing

paperwork, creating spread sheets, answered questions and

scanned contracts

December 2003 to A Cat Hospital

February 2005 Henderson, NV

Veterinary Assistant

I assisted doctors in surgury, prepped surgury tables, cared for

recovering animals, answered phones, greeted clients and

stocked inventory.

Educational Backround

2003 Foothill High School

Henderson, NV Clark

High School Diploma

Contact this candidate