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Customer Service Quality Assurance

Location:
Detroit, MI
Posted:
June 03, 2014

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Resume:

Torriana Gardner

Detroit, MI

acee2i@r.postjobfree.com - 586-***-****

WORK EXPERIENCE

Veterinarian Technician

Donovan Vet Hospital - Detroit, MI - November 2013 to January 2014

Collect blood, stool, urine or tissue samples for testing; perform laboratory tests, such as urinalysis, heartworm

inspections, feline leukemia tests and etc.

• Sterilize instruments and equipment; assist with dental procedures; prepare animals for surgery.

• Ask client for reason coming to hospital; record case history, and other detail; restrain and stabilized animals

during examination and surgery; administer medication and vaccination prescribed by veterinarian.

• Maintain animal records and billing information; prepare and label medications for patient; clean and organize

examination rooms and etc.

• Managed office and hospital areas; answer phones, greeted customers, schedule appointments, prepared

invoice, and discharged patient.

Quality Control Inspector

Stratosphere Quality Inc - May 2013 to November 2013

Performed inspection on machine parts; analysis the results and possible quality of machine equipment.

• Evaluated problems and provided possible solutions; took parts into construction for further analysis.

• Reviewed past records and gave feedback; gave quality assurance for personals.

Family Dollar Inkster, MI

Assistant Manger

• Operate and help manger the store efficiently and properly; managed employees, greet customers, and

provided customer service.

• Meet store's monthly budget and handles; prepare invoice, helped senior manager with store task and

maintenances.

• Dealt with any equities and complaints and monitor customer service; handled customers complaints and

questions for all matters.

• Checked all products and displayed and managed store; clean surrounding and stocked shelves

• Count down registers at the end of the night; Establish or identify prices of goods, services or admission,

and tabulate bills using cash registers

EDUCATION

Testing Center - Detroit, MI

January 2012

ADDITIONAL INFORMATION

Enthusiastic, highly motivated individual with experience in community service, volunteerism and customer

service for excellent work ethics, and strong commitment to team work.

SKILLS

• Admirable communication skills; able communicate with a diverse population

• Exceptional customer service, time management and organizational skills; ability to multitask

• Comprehension, application, usage and knowledge of computer based office applications. Software includes

Microsoft Office and Microsoft operating skills; excellent keyboarding skills, 55 wpm, Internet 9 (research &

navigation)

• Remarkable skills with aiding people who are disabled; caring for disabled animals.

• Research: preparing, probing, designing, reporting, and analyzing research, and methods.



Contact this candidate