Post Job Free

Resume

Sign in

Engineer Customer Service

Location:
Addison, TX
Salary:
80000
Posted:
June 03, 2014

Contact this candidate

Resume:

Hector Ruben Romero Villegas

Date of birth: January 2nd, 1978

Address: C.P. 45158. Zapopan, Jal.

Phone: +(52-33-108*-****

Mobil: +(52)(1-331*******

E-mail: acee2b@r.postjobfree.com

Linkedin: http://www.linkedin.com/pub/hector-romero/28/922/450

PROFESSIONAL SUMMARY

Electronics Engineer who has successful career in test development. 7+ years experience in EMS industry.

Effectively communication between stakeholders and managers across multiple business lines to coordinate system

requirements and deliver projects on. Leadership and problem-solving skills. Fluent written and spoken english.

Diverse cultural and geographical adaptability. Exceptional professional integrity and work ethic. Embedded

systems based design experience and Digital and Microprocessor Design Skills. Programming skills include

Assembler, C language and shell scripting. UNIX/Linux. CCNA Cisco Certified Networking associate LIC:

412055083387GKYK.

PROFESSIONAL EXPERIENCE

Test Engineering Manager.

Flextronics Guadalajara, Mexico. Nov. 2012. Current

Enclosures level 3 test engineering manager, service to diverse telecom customers: Cisco, EMC, Ciena and ALU

products.

Key Roles:

Develop new strategies for installation and implementation of test equipment.

Optimization of test process. Analyze operational metrics and work on improvements.

Keep a close communication with customer to follow up problem solving and test process improvements .

Develop and implemented test procedures for defect reduction.

Coordinate test engineering organization.

Lead Test engineering activities during new product introduction or production l ine transfer.

Create corrective and preventive actions when production failures found.

Participate and contribute with organization cost reduction projects.

Coordinate equipment maintenance program.

Coaching and mentorship test engineering team.

Test Development Engineer.

Jabil Circuit Guadalajara, Mexico. Nov. 2006 to Nov. 2012.

Cisco systems Context test engineer. Product lines: PIX 500, IDS 4200, Catalyst 4500/4900, MDS 9000, 7600, N7K

and 1000 series. Mainly responsible for NPI, sustaining, capacity, optimization, and maj or operational metrics (FPY,

Quality, OTS) for assigned projects.

Key roles:

Set up test station. Cisco Switch, Router, Terminal Server, Sun Solaris/UCS machines.

Manage IP addressing, for test stations/ LAN.

Troubleshooting networking hardware, Cisco routers, switches, firewalls.

Sustaining Test Support (include all test related processes/infrastructure) Line Stop, Line Alert and

stop ship Test Support. Debug and report product issues IOS/hardware.

Test script development for new products. Functional testing, 2 Corner, BI and FST.

Resolve manufacturing issues – configuration errors, database, network issues.

Responsible for project specific operations metrics, capacity and yield.

Drive test process improvements (test ti me reduction/Weibull, test coverage)

Review gaps TE team on areas where training is applicable, provide training agenda with achievable

timeline, both class room and hands on review

Participate in cross-functional projects with Cisco NPI, SW/HW teams, and CM. Drive resolution to

manufacturing-related issues. Internal/external failure root-cause analysis.

Software: C, Cisco Autotest, Lab view, UNIX Solaris, Red Had Linux, X ming, Reflexion X, Shell scripting, MS-

Office suite. Cisco TCP/IP.

Skills learned: Customer service, leadership, coaching and problem solving.

Design Engineer.

Seprosat/Sepromex Guadalajara, Mexico. May. 2005 to Nov. 2006.

Mainly responsible of Firmware and Hardware develop for new GPS accessories products. Contribute in all phases

of product development, from conceptual design product, firmware, manufacturing, package, ship and coordinate

installation.

Key roles

Hardware and Firmware development: C language and assembly.

Present Proposed design to customer

Test and validate prototypes, before a product is ready for manufacturing.

Design Printed Circuit Board.

Bill of materials, bought material and control inventory of material.

Coordinate product manufacturing and manufacturing testing.

Assist technicians during installation at costumer site.

Provide technical support to sales representatives

Software: C language, Assembler language Codewarrior, MS-Office and Protel. Digital and analogical electronic

design.

Skills learned: Embedded systems design, programming, problem solving skills, customer service.

Hardware Design Engineer

Cinvestav Guadalajara, Mexico. Dec. 2004 to May. 2005.

Main role: New product development. GE Prolect. Main task was to develop PCB board for this design, help in

firmware development, and assist investigator in documentation.

Professor

UTZM Guadalajara, Mexico Sep. 2004 to Feb. 2005.

UTZM and LAMAR University.

Professor of Programmable logic controllers PLC’s and digital systems.

Technician

TV shop Medina. Durango, Mexico Jan. 2001 to Feb. 2002

Debug and Repair Technician.

EDUCATION AND PROFESSIONAL TRAINING

Master in Sciences, In Electrical Engineering, Electronic design Specialty. CINVESTAV. Guadalajara Jalisco.

Electronic Engineer (five-year degree). Instituto Tecnológico de Durango, Durango, Mex. February 2001.

Cisco Certified Network Associate, CCNA. August 2012. Centro Netec/GlobalKnowledge. Guadalajara Jalisco,

Mexico. www.cisco.com/go/verifycertificate : 412055083387GKYK

8 Levels Diploma in English as a foreign language. Centro de Idiomas del Instituto Tecnológico de Durango.

Durango, Mex. October 2001.

Mexeedev 2011. Mexico Electronics and Embedded Developer Forum. Trainings: FPGA's Foundations and Xilinx,

Android and Freescale Kinetis. March 2011. Guadalajara Jalisco.

Six Sigma/Lean Manufacturing Jabil Circuit. Guadalajara, Jalisco 2010 Jalisco 2010

DDI leadership. Tec Milenio. Guadalajara, Jalisco 2010 Jalisco 2010. Executive coaching, coaching for success and

coaching for improvement (Skill Practice Course). Leading high performance teams.

Information Technology, ITIL, Networking and CCNA. ITESO, September 2007.

C for embeded systems and DSP’s. Freescale Academia. ITESM Guadalajara. July 2004.

Business English, Harmon Hall, Guadalajara, Jalisco 2004.



Contact this candidate