Objective

To continue a career that utilizes both my interpersonal and

communication skills.

Education

Bachelor's of Arts in Business Administration, Marketing Major

Washington State University, Pullman, WA Graduated December 2009

experience

Technical Recruiter September 2011-Current

Volt Workforce Solutions, Spokane WA

. Responsible for the full technical recruiting process to aid Microsoft

vendor needs including sourcing, screening, submitting, and organizing

all parts of the hiring process. Maintained Top 5 Regional Recruiter

status.

. Sourcing and Screening using an internal database (keyword/Boolean),

internet search engines (Boolean), Social Networking, (LinkedIn,

Facebook, Twitter) for technical roles including: SDE, SDET, STE, DBE,

Support Engineer/Analyst and Systems Engineer.

. Working closely with the client to determine their specified group

needs; assist in presenting qualified candidates, coordinating

interviews, and extending offers to candidates.

. Training and mentoring of new Recruiters by sharing my vast knowledge

of the business, helping to ensure minimal ramp up time, as well as

provide the guidance to learn the skills and intelligence to be a

successful Recruiter.

. Proactively use Social Media (Twitter, Facebook and LinkedIn) to

generate candidate pool.

. Traveled to Redmond, WA to help build the Xbox Support call center

team. This included the recruitment of English and Bilingual

Technical Support Agents as well as the interview and hiring process.

. Involved in Employee Relations issues and providing solutions.

Manager

Nordstrom, Spokane, WA October 2010- September 2011

. Achieve department volume and productivity goals by developing and

executing a business plan.

. Develop marketing strategy to boost sales of most valuable vendors.

. Analyze weekly/daily/monthly/yearly reports to decide how to

merchandise the floor and what item/brand to make a focus for the

day/week.

. Focus on selling a monthly "Performance Item". Developing a plan and

presenting to Store Manager as well as have my team buy on to the

plan.

. Develop a plan to win, for upcoming events i.e., Half-Yearly Sale,

Anniversary Sale, Pre-Sale and the Holiday Shopping Party. Research,

analyze and determine the percent of increase that my department will

aim to achieve based on previous year's results and numbers.

. Manage salespeople to meet or exceed their sales goals.

. Ensure salespeople are delivering outstanding customer service by

coaching and leading my example.

. Teach sales people to be the expert with the use of product knowledge.

. Partner with Regional Merchandisers and Buyers to ensure customers

have the best selection possible.

. Responsible for the merchandising and presentation of the product.

. Ensure accurate inventory control and achieve shrinkage goals.

. Identify and hire the best talent possible.

. Build Personal Trade by developing and maintaining relationships with

customer. Personally maintaining 60-70% Personal Trade. Regionally my

department was consistently in the Top 3.

. Responsible for the acting duty of MIC (Manager in Charge) while the

store manager was out. This included walking the store, communicating

with Loss Prevention when dealing with difficult customers, being on

call to assist the store and salespeople with any issues that arouse,

ensured the sales goal for the day was met before determining the

appropriate time to close the store for the day.

. Traveled to Seattle, WA to Nordstrom Headquarters for Regional

Meeting, was presented with Selling Manager of the Month award for

December 2010.

Assistant Manager

Nordstrom, Spokane, WA May 2010- October 2010

. Use directive selling to meet or exceed sales goals.

. Build Personal Trade by developing and maintaining relationships with

customers.

. Ensure salespeople are delivering exceptional customer service by

coaching them and leading by example.

. Assist the Department Manager in achieving department volume and

productivity goals by developing and executing a business plan.

. Coach salespeople to meet or exceed their sales goals.

. Knowledge of the product and expertise of fashion.

. Partner with the Department Manager to ensure the customer receives

the best quality, value and selection.

. Work with Department Manager to ensure merchandising and presentation

standards are met.

. Assist the Department Manager in assuring accurate inventory and

achieve shrinkage goals.

Sales Associate

Nordstrom, Spokane, WA Spring 2009- August 2009/December 2009-May 2010

. Set and achieve personal selling goals.

. Greet customers in an active timely manner.

. Build lasting relationships with customers.

. Work as a team to ensure best customer service possible.

. Perform daily department maintenance.

Internship

Ascentium, Spokane, WA January 2010-April 2010

. Gathered research to help with the development of Creative Briefs for

client.

. Managed and maintained research data, leveraging Microsoft Excel and

PowerPoint.

. Collaborate with fellow Interns to create PowerPoint projects and then

present them to the team.

Skills/awards

. Yellow Belt Six Sigma Certification (Volt Workforce Solutions)

December 2013

. Microsoft Office Word certified Fall 2004

. Microsoft Office Excel certified Spring 2004

. Excellent proposal writing skills

. Selling Manager of the month (December 2010)

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