Peter Henry Cluthe

**** ********** **. ********, ** 66049 785-***-**** acee0v@r.postjobfree.com

June 3, 2014

CorTech, LLC 901

Abernathy Rd. Unit 100

Atlanta, GA 30328

Immediately Available: Experienced Customer Service Professional with a Passion

for Information Technology and Customer Service!

Dear Hiring Manager;

I have 10 solid years of serving the public in several customer service positions. One of my

most important objectives was ensuring accuracy and efficiency during my tenure. I enjoy

performing tasks that incorporate detailed work and a personal connection to the public. I am

a seasoned CSR who is articulate and a natural on the phone. I also appreciate providing user

support and tackling challenges! I maintain the highest standards of professionalism and

pocket a wealth of core values – most importantly, integrity.

My years of customer service experience and appreciation of the English language have

helped me hone my attention to detail. My years of customer service have taught me, not

only how to be a good employee, but a skilled communicator with all levels of management.

I welcome the chance to bring my knowledge, experience, and skills to the CorTech team!

I would like the opportunity to discuss this position with you in detail, during a personal

interview. Please contact me at 785-***-**** or acee0v@r.postjobfree.com. I look forward to

hearing from you.

Respectfully,

Peter Cluthe P.S.

Hire me and you add an immediate asset to your team! I am eager to show that my

intelligence, competence, maturity, and enthusiasm will be a positive contribution to your

company.

Peter Henry Cluthe

4723 Moundridge Ct. Lawrence, KS 66049 785-***-**** acee0v@r.postjobfree.com

Education

Bachelor of General Studies, English; Political Science Concentration.

The University of Kansas, Lawrence, KS; anticipated graduation date Winter 2014.

Experience

Marketing Director/Customer Relations Associate March 2014-June 2014

Laser Logic Lawrence, KS

• Created social media marketing campaign

• Drafted a proposal to redesign the company website

• Fostered and strengthened customer relationships

Advanced Resolution Center Specialist/CSR III September 2010-December 2013

General Dynamics Information Technology Lawrence, Kansas

• Coordinated responses to Medicare beneficiaries via email, phone or written

correspondence

• Sought out additional tasks during my time within the department to promote my

professional growth and development

• Recruited actively to engage in specialized high profile projects

• Awarded with memberships to focused units within the ARC; the Returned Medicare

Administrative Contractor Escalations team, Congressional and Complaint Tracking

Module casework member, Internal Supervisor Group supervisor callbacks CSR, and

ARC supervisor callback CSR

• Tasked to take on last-minute high profile tasks with minimal turn around; i.e. data needed

for CCUG meetings and/or Centers for Medicare and Medicare Services (CMS)/Medicare

Secondary Payer Recovery Contractor (MSPRC) coordinated meetings

• Suggested multiple process improvements through feedback to the ARC leadership

• Maintained open discourse with the ARC leadership staff in order to follow up on said

process improvements

• Provided consistent and relevant input during unit meetings

• Entrusted with the CMS representatives during site visits to represent the ARC

• Researched CMS and the Social Security Administration policies thoroughly to ensure

prompt location of relevant data

Medicare Benefits Specialist/CSR II August 2008-September 2010

Vangent, Inc. Lawrence, Kansas

• Responded to general Medicare and medical claims questions from beneficiaries

• Delivered valuable feedback for training updates per Critical Update Presentation (CUP)

feedback committee

• Empowered to participate in the CMS/MSPRC focus groups and side by sides

• Supplied professional and germane input to management for multiple focus groups

• Called upon to assist with training classes

• Promoted consistently throughout my tenure on the floor

• Ensured superior customer service to all internal and external clients

• Preserved exceptionally high scorecard throughout my Vangent employment

• Certified competency in all appropriate training and the CMS policy updates

Sales Consultant July 2007-July 2008

Jack Ellena Honda Lawrence, KS

• Initiated contact with the customer and created a welcome atmosphere

• Presented Honda products and tailored my presentation to the customers needs

• Listened actively to the customer's needs to ensure obligation

• Contacted the customer throughout purchase and beyond to ensure their continued

satisfaction

• Generated sales leads through old sales records and current service customers

• Produced and implemented scripts for sales calls

Restaurant General Manager February 2005-June 2007

Pizza Hut Hays, KS

• Charged with all staffing and operational needs for a high volume multi-faceted restaurant

• Entrusted to provide all employee training, recognition, coaching, and discipline

• Created and implemented an administrative rotation to ensure the team leader(s)

competence in all critical areas

• Monitored, analyzed and provided method(s) of improvement for staffing needs,

product quality, customer satisfaction and community involvement

• Adhered to stringent labor and inventory goals

• Attained and kept an exceptionally high customer satisfaction rating

• Sustained double digit sales growth despite a saturated marketplace

Patient Access Representative June 2004-February 2005

Memorial Hermann Memorial City Houston, TX

• Organized and launched an improved registration process for patients

• Structured and enacted a more efficient check-in process for Saturday out-patient

services

• Facilitated efficient communication between the patient access representatives and

management

• Established contact with patients and coordinated meeting(s) with the appropriate

admissions representative

• Delivered efficient and compassionate care to all I came into contact

Contact this candidate