Brenda D. Scharon

**** ******** ***., ********, ** 44144

216-***-****

email: acedzx@r.postjobfree.com

Objective:

To obtain a position where I can maximize my multilayer of skills in management, operations and business/systems

analysis in technology in order to be an excellent asset and provide exceptional value to an organization.

Summary of Qualifications:

Result-oriented, high-energy, accountable hands-on professional with a successful record of accomplishments in

technology management and unit management in the legal and default servicing industry, in compliance with legal

requirements in the default servicing areas with emphasis on foreclosures, industry standards, investor guidelines and

FDCPA collection practices. Strong analytical ability in business processes and system analysis.

Major strengths include strong leadership, excellent communication skills, strong work ethic, strong team player,

attention to details, quickly identify and solve problems, as well as management skills including hiring, termination,

coaching, training and other administrative areas. A clear vision to assist the organization to reach and maintain their

goals.

Education:

Bachelor of Science, Computer Information Systems, Baldwin-Wallace University (College), Berea, OH - 2004

Work History and Accomplishments:

Weltman, Weinberg & Reis Co., L.P.A., Cleveland, Ohio

IT Manager, PMO Services - 2012 - 2014

• Project Team member of the core systems conversion team for Creditor's rights law firm.

• Accomplishments include requirements gathering, documenting existing system flows using Visio

to facilitate conversion to new software package.

• Performed detailed analysis of Vendor's software to identify potential areas (gaps) between vendor

software and required functionality as well as produce detailed design specs to vendor documenting

gaps between existing system functionality and their product.

• Performed unit testing of all delivered software components to ensure requirements were met.

Real Estate Default Group (REDG) Technology Manager - 2006- 2012

• Successfully implemented case management system from development, UAT and deployment to

convert REDG business unit from main frame programs to new software application.

• Collaborated with business unit and gathered business requirements, identified process

improvement opportunities and documented the business and legal foreclosure "as is" flows

utilizing Visio.

• Converted business flows into system flows and documented "future state" flows as well as then

configured the flows within the application.

• After conversion to new system, was responsible for overseeing day to day operation of case

management application, assessing and addressing system issues, liaison with IT Department to

engage them in resolution of non-case management issues.

• Collaborated with REDG production management team to streamline and continuously improve

system and business process flows as well as provide technological solutions to insure team

complied with all legal, client, investor and other industry standards.

• Managed staff of business systems analysts for any required workflow, report and document

coding changes and new development as required. Introduced various technology tools to help the

REDG unit streamline their business as well as coordinate and integrate with third party vendor

applications.

Real Estate Default Group (REDG) Department Manager - 2004 - 2007

• Successfully managed daily operations Cleveland Department of REDG which was comprised of

staff of legal assistants and support staff.

• Insured compliance with legal requirements in processing of foreclosures, evictions and Loss

Mitigation initiatives.

• Facilitated knowledge transfer and training of legal assistants as to the required processes.

• Continuously identified areas of process improvement to insure client, investor and industry

standards were met in compliance with FDCPA.

• Insured team maintained high level of customer service to clients by reporting statuses and

milestone events as well as meeting required client and court timelines. Responsible for insuring

quality products and services were provided.

• Established staff expectations and goals, worked individually with staff to insure those goals were

met and assisted with prioritization if necessary. Empowered staff to identify areas of improvement

with processes and procedures and maintain open level of communications.

Real Estate Default Group (REDG) Department Supervisor - 2000 - 2004

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