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Manager Customer Service

Location:
Seattle, WA
Salary:
$45000/yr
Posted:
June 01, 2014

Contact this candidate

Resume:

Jason Bourland

***** ***** ** **

Kent, Wa ****2

206-***-****

acedza@r.postjobfree.com

Skills Summary

Inventory analyst and account manager with 12 years of critical thinking and problem solving experience

to achieve maximum profit margin. Ability to work with and assist auditors with semiannual audits as it

pertains to SOX guidelines and compliance. Have instituted well thought out ideas while looking at the

overall situation to streamline the operation and maximize efficiency. Professional who understands the

cost of doing business and have found ways to operate under difficult situations and contracts. Familiar

with working under intense pressure and in a fast paced environment. Very good with all MS Office

applications as well as Citrix, Cheetah, Wizard, and AS400.

Employment

Suntrax Logistics June 2009-Nov. 2013

Assistant Account Manager @ Macys

Transportation Manager

Warehouse Manager

Tukwila, Wa

-During my 4 and a half years at Suntrax Logistics, I held 3 different positions.

-I began as the warehouse manager for the primary distribution center for Suntrax

-The last 2 years were spent working as on the largest account my company had as the assistant account

manager and the transportation manager.

-Manage primary account at Macys (third party delivery).

-Route, create schedules, and manage all employees and contractors.

-Facilitate all claims including product damage and property damage.

-Train all employees and ensure all contractors and trained per Macys standards.

-Review manifests with drivers upon finding discrepancies.

-Reconcile and report “specials” log.

-Manage hours for the drivers to ensure the least amount of OT possible while maintaining integrity to the

account.

-Look outside the box and brainstorm ways to maximize efficiency with regards to profit and loss.

-Audit payments made by Macys to my company to ensure we are getting paid properly.

-Audit trucks in the fleet and maintain by reporting DVIR’s and mileage as well as any other daily

problems that arise.

Ethan Allen Retail, Inc. Jan. 2006-Nov.

2008

Inventory Analyst/P&L

Kent, Wa

-Reconcile, record, and report assets quarterly for the Northwest Region.

-Set up, manage, and participate in physical inventories.

-Successful in converting excess inventory into profit to boost margins.

-Apply for credits from factories, then adjusting the cost of goods sold depending on the credit.

-Review, interpret, and analyze reports for items we have received and not paid for as well as items we

have paid for and not received. Determine correlation between the two reports and solve any issues.

-Limit on-hand inventory by reviewing previous day’s sales for errors.

-Analyze purchase orders and sales orders to see if I can fill orders with on-hand stock to keep inventory

levels low.

-Review returned and exchanged items to determine the best way to turn them into profit.

-Provide support with AP/AR by processing sales from the previous day whether by cash, check, or credit

and post sales on GL report using GAAP.

-Ability to think outside the box to achieve desired results when analyzing potential problems or issues.

Ethan Allen Home Interiors June 2004-Jan. 2006

Shop Supervisor

Kent, Wa

-Train new employees on the operational structure of the warehouse.

-Oversee daily activities as they relate to the next day’s deliveries.

-Provide in-home customer service by filling in for drivers who are unable to work some days.

-Participate in physical inventories to ensure accuracy.

-Look over items to be delivered the next day to point out any possible problems.

-Successful in implementing new ideas to the workflow while still following SOP’s.

-Assist drivers with routing their deliveries for the next day.

-Keep a clean and safe work environment.

IKEA Seattle Sept. 1998-June 2004

Receiving Supervisor

Renton, Wa

-Write schedule for 30 employees based on predicted business and budget.

-Conduct orientation for new employees and train them on the job duties.

-Ensure accuracy of items received.

-Conduct daily inventory for items received.

-Communicate with distribution about the quality of the loads, report discrepancies, and damages.

-Coordinate with other department supervisors to see if they need anything straight off the trucks to

minimize product movement.

Education

B.S. Business Finance

University Of Phoenix

A.A. Business

Western International University



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