po

JACQUELINE MCCLELLAN

***** ****** **

DETROIT, MI 48219

313-***-**** acedrt@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS

Customer Service Operations Efficiency & Productivity

Sales & Sales Management Improvement

Employee Training & Supervision Office Management &

Sales & Financial Reporting Administration

Inventory Control & Management Accounts Payable & Accounts

Receivable

Purchasing & Vendor Relations

Recruitment, Interviewing &

Hiring

Excellent communication, organizational and project management skills.

PC proficient with Microsoft Word and Microsoft Excel.

PROFESSIONAL EXPERIENCE

Front End Manager 2005 to 12/2012

JETRO HOLDINGS/RESTAURANT DEPOT

Troy, MI

Independently managed all sales, customer service, general accounting,

financial reporting, and administrative, purchasing, inventory control

and staffing functions.

. 13 years of experience in Customer Service Management including

sales, value chain, marketing, and procurement.

. Instrumental in supporting the company's rapid growth and expansion,

including a 100% increase in revenues and profitability in the last

four years.

. Developed and implemented an entire administrative process and

structure to professionalize the business, improve productivity and

increase accountability.

. Supervised18 to 20 front end employees while maintaining high volume

front-end operations. Overseeing cashier accountability while

supporting front end staff.

. Resolved specified customer issues in while generating efficiency by

controlling inventory through verifying customer purchases.

. Grand opened both Michigan locations in 2005 and 2007, also the

Charlotte, N.C. location March 2009.

Appliance Sales Manager 2004 to 2005

BEST BUY LLC.

Novi, MI

Marketed a wide variety of appliances to customers by targeting

customer

demand fitting them with efficient and quality products. Retained

customers with optimal promotional warranties. Responsible for

sales, new customer development, and customer service. Coordinated

scheduling, managed purchasing and inventory, and handled all

accounting functions.

Customer Service Manager 1998 to 2004

FARMER JACK SUPERMARKETS

Detroit, MI

Supervised 55 to 75 employees and all front end operations in a fast-

paced high-volume regional grocery distributor. Controlled cash

accountability while following specified procedures. Scope of

responsibility was diverse and included customer service, order

processing, customer complaint resolution, inventory

planning/control, and recruitment. Promoted three times in six years

based and worked in the capacity of Store Manager over-seeing general

operations.

EDUCATION

Associates of Arts in Business-Axia College University of

Phoenix 2009

Bachelors of Science Business -University of Phoenix 2012

Masters of Business Administration- projected date 12/2014

CERTIFICATIONS

Customer Service Training Certification-Farmer Jacks

Supermarkets 2000

VOLUNTEER WORK

Career Developer/ Maggie Lee's Community Center

Contact this candidate