Lucas Richard Bord
**** *. **** ***. ********, AZ 85302
Phone: 602-***-**** Email:acedpd@r.postjobfree.com
OBJECTIVE
My objective is to gain full time employment using my experience and knowledge to complete
tasks individually or as a team, ensuring stability and growth within your company, maximizing
debt recovery on past due balances.
PROFESSIONAL EXPERIENCE
PRIMARY FINANCIAL SERVICES, Phoenix, Arizona February 2014 – April 2014
Professional Debt Collector
• Contatced consumers to collect past due balances on purchased G.E. paper.
• Skip traced consumers gaining location information such as place of employment, home
telephone numbers, and relatives.
• Problem solved with consumers to set up best possible arrangements to get them current on
past due balances.
• Input payment info such as post dated checks, debit cards and also instructed consumers on
Western Union and Money Gram payments, always ensuring to post date future payments
whenever possible.
• Maintained a professional attitude ensuring consumers I am there to help them.
NCC BUSINESS SERVICES, Phoenix, Arizona June 2013 – February 2014
Professional Debt Collector
• Collected on Apartment and property leases across the United States.
• Provide first rate problem solving skills to debtors, ensuring payment of past due balance
and customer satisfaction.
• Called delinquent account holders and inform them of pending payments.
• Always pushed to be above and beyond the objective to maintain continuous payments and
post dated checks.
• Scored high on all exams and modules.
• Maintained or exceeded set objectives and goals for adherence and customer service.
Lucas Bord Page Two
PROFESSIONAL EXPERIENCE (Continued)
REVANA, Phoenix, Arizona October 2012 June 2013
Sales Agent / Customer Service Representative for the FedEx Client
• Place outbound calls to existing FedEx clients in an effort to garner additional services and
customer loyalty.
• Always met all sales goals and met daily requirements for calls and other daily goals.
• Always pushed to be above and beyond the objective to complete 105 dials on a daily basis.
• Scored highest in class on exams and training course material.
MAT SHARE, Highland, California February 2008 October 2012
Sales Manager / Print Production Manager
• Created place mats for restaurants which we sold advertising space to local business’.
• Personally responsible for hiring and training sales teams.
• Created sales policies and practices. Defined the sales cycle, created accurate job
descriptions and developed standards for customer relationship management.
• Built lasting relationships with host restaurants to ensure continued placement of mats.
• Created a print production team and set in place safety and efficiency policies to ensure
safe, punctual and efficient print production.
TRAINING AND EXPERIENCE
Latitude Debt Collection Software
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AS 400 Debt Collection Software
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Live Vox Dialer System
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Accurint, Argali, WhitePages.com, 411.com
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