KIMBERLY A DUNN

**** ******** *****, ********, ** 8 0229 C: 7-20-352-**** acedou@r.postjobfree.com

PROFESSIONAL SUMMARY

Seeking position that utilizes my skills, knowledge, work ethic, achievements and experience, promoting

both employee, and employer growth and success. Innovative, creative, and driven professional with over

15 years of experience in the medical administration field and an extensive skill set. Superior

communication skills with the ability to build rapport with patients, co-workers, and management. Strong

knowledge of medical terminology, ICD-9 codes, and CPT codes along with significant knowledge of EPIC,

IDX, and Microsoft Office software systems. Motivated to perform at peak levels and meet company goals.

Energetic and successfully facilitates patient/client relations. Technical Customer Service Specialist with

the capacity to quickly learn and synthesize new networking technologies.

SKILLS

Fast learner Digitizing X-ray films

Customer service expert Knowledge of ACD multi-line phone system

Skilled multi-tasker Medical Terminology

Filing reports and x-rays in Alphabetical and Friendly and courteous

numerical order.

WORK HISTORY

Radiology Assistant/Scheduler

University of Colorado Hospital - Aurora, Colorado 01/2009 - 0 2/2013

I filed all x-rays and reports in alphabetical/numerical order on a daily basis. I assisted the radiology

technicians in every aspect of there jobs.

I ran and cleaned all x-ray films, cleaned and stocked the x-ray rooms for the next patient.

Managed call flow and responded to technical support needs of patients. Solved patient issues in a clear,

courteous and straightforward manner.

Demonstrated professionalism and courtesy with patients, customers at all times.

Resolved problems with malfunctioning products.

Followed up with patients/clients to ensure optimal customer/patient satisfaction.

Conducted research to address customer/patient concerns.

Answered [35-75] incoming calls from patients and Doctors/clinics and customers. We made outpatient

calls to patients as well to schedule the radiology appointments.

I scheduled all Radiology X-ray appointments.Mri's, Ct's, Pet scans and Nuclear Medicine appointments

for patients and gave them the prep for the appointments.

Hung up x-ray films for the Doctors to read and dictate.

Digitized Mammogram films on the Pac's system for the archives.

Sometimes transported patients to the x-ray suites and to the patients room/s.

Medical Scheduler

Veterans Administration Medical Center - Denver, Colorado 09/2008 - 0 1/2009

Patient scheduling for Physical Therapy and Occupational Therapy Clinics.

Scheduled up to 65 appointments per day, to include exam ordering, check-in, check out processes,

managed correspondence for physicians.

Additionally worked dispensing hearing aids to Audiology patients, scheduling follow up

appointments with providers, check-in, check-out processes.

I sorted and handed out daily mail for the Doctors, Therapists.

Picked up Audiology packages for our department and sorted them amongst the doctors and nurses.

Radiology Support Technician

Denver Health Medical Center - Denver, Colorado 06/1997 - 0 9/2008

Responsible for ordering up to 125 radiologic exams each day for Orthopedics.

Assisted technologist with exam preparations and procedure set-up.

Provided technical assistance to x ray technologists.

Informed patients of policies and procedures regarding

radiologic exams.

Accompanied patients to and from exam room to x-ray suites.

Medical record and x ray films and report filing.

Remained up-to-date on the latest technologies and solutions applicable to company products.

Resolved customer issues in a clear, courteous and straightforward manner.

Conducted research to address patient and customer concerns.

Transported patients to there hospital rooms, and registered patients and made radiology appointments.

EDUCATION

GED: basic classes

Aurora Central High School - Aurora, Colorado 1985

Coursework in [Math, English, Science, Social Studies, Reading]

CERTIFICATIONS

BLS Basic Life Support Certified exp. 11/2014

Contact this candidate