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Customer Service Manager

Location:
Bangalore, KA, India
Posted:
May 31, 2014

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Resume:

PROFILE OVERVIEW

WORK EXPERIENCE

Abhijit Chowdhury

Bangalore E-mail:

acedfr@r.postjobfree.com

Karnataka LinkedIn:

in.linkedin.com/pub/abhijit-chowdhury/

**/***/***/

India Phone: +918*********

Skype ID: abhijit.wot

Advance as a Retail Store Manager responsible for establishing and

maintaining top notch customer service by providing our customers with an

experience that is truly unique. And contribute the best towards the

progress of the organization through my knowledge skills and commitment.

STRENGTHS:

Hard & Smart Working, Leadership Quality, Maintaining good relationship

with clients, maintaining proper discipline, responsibility & honesty for

best service towards organization. Team Management: Imparting / organizing

training programs for achieving per- planned budgets.

Arvind Lifestyle Brands Ltd. 10/12/2013 - present

Retail Store Manager

Store Size:- 16000sqft Team Size: 32

Responsibilities:-

International Retail Standard, Customer Service & Retention, SOP/Retail

Audit, Training and motivating team, Aeration control, Shrinkage control,

Marketing Activities, Visual Merchandising.

Product Feedback etc.

Additional Responsibilities:- Presently taking care of 4 outlets (Sqft

21600). Responsible for entire operations and business.

Landmark Group. 10/08/2012 - 02/12/2013

Retail Store Manager

6000sqft

Team Size: 12

Responsibilities:

Delightful Customer shopping experience, People manager and

leader,Operations monitor,Performance manager, Motivator for team, Coach

and mentor for team, Process guide, Feedback to concept, Audit etc.

Key Activities:-

Store opening/readiness, Goal setting, Morning meeting, Floor walk, Visual

Merchandising, Supervisor review, Staff review, Product review, Customer

interaction, Sales Performance check, Promo review, performance

review,Global Counts,Retail & Cash Audits,Product feedback, SOH Review

Monthly reports, staff and product performance, Month sales performance

analysis.

Abhijit Chowdhury 1

Odyssey India Ltd.

07/06/2008 - 05/08/2012

Assistant Store Manager

Store Size:90000sqft

Team Size: 25

Career Started as Team Leader (Sr. CSA).

JUNE 2009 Promoted as a Manager - in - Training

Bangalore Airport Store (Multi Shift Operation 24X7 ).

Key responsibilities:-

Staff management, Team Building, Motivating & Maintaining

proper discipline.

Proper Store Stock Level & Display, Dusting all the time.

Proper co-ordination with regional Category Management &

Supply Chain Team for smooth operations. All kind of

objection handling from the front.

Cash Deposit & reports maintenance. Planning for the sales

growth & proper execution. Distribute of the

responsibilities among staffs & monitoring.

September2010 Promoted as Assistant Store Manager

RT Nagar, Bangalore,

6000sqft.

Supervised approx. 21 store staffs including Sales

Associates, Head Cashier, and Department Heads & Sales

Promoters.

Ensuring each department's overall appeal and shop ability

through a highly knowledgeable staffs,

superior customer service, well stocks in sale with proper

visual merchandising, theme based window displays & bulk

displays.

Maintaining proper relation with Supply Chain Team

(Warehouse) for day to day proper Stocks In & Out

process.

EDUCATION Bachelor in Business Management

01/01/2011 - 10/08/1013

Bangalore University

Retail Management Specialization.

INTERESTS Fashion, Cooking, Sports, Shopping,

Music etc.

REFERENCES References available upon request.

DECLARATION I the undersigned hereby declare that the above mentioned all

information are true

to the best of my knowledge. Given opportunity to be affiliated

with your esteemed

Organization will discharge my duties & achieve given targets

with sincerity & honesty.

ABHIJIT CHOWDHURY

Abhijit Chowdhury



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