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Customer Service Quality Assurance

Location:
Bonita Springs, FL
Posted:
May 30, 2014

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Resume:

IMAN IBRAHIM, PHARM.D, CCP

Address: **** ********** ***** *. ****** Springs, FL 34135

Mobile: 551-***-**** E-mail: aceddd@r.postjobfree.com

PHARMACIST

L I F I CAT I ON S M M A RY

Q UA S U

Astute, detail oriented, and diligent professional with comprehensive years of experience in various

operational aspects of community and hospital pharmacy. Interested in pursuing an opportunity to utilize

proven strengths in a critical and ambulatory care, and hospital and/or community pharmacy; as well as

emergency medicine and drug information for additional growth, career advancement, and professional

development. Multilingual, fluent in Arabic and English as well as conversant in Spanish.

• Demonstrate excellent communication and interpersonal skills, customer relationship adeptness,

and clinical and managerial skills.

• Possess ability to provide exceptional leadership; self motivated to work independently and

unsupervised.

• Confidently interface with colleagues and other healthcare professionals, including nurses and

physicians; establish positive relationship with management as well as inspire personnel to achieve

maximum results.

R E E R ERV I EW

CA O V

• Proactively performed multiple pharmaceutical functions, such as filling prescriptions, counseling

patients, maintaining paperwork, and ensuring customer satisfaction while ensuring proper

operational workflow and error prevention.

• Coordinated activities associated with purchasing of pharmaceutical drugs; organized and returned

all outdated and/or recalled medications while monitoring and maintaining inventory.

• Held responsibility for quality assurance, security of controlled substance, and disposal of

hazardous waste drugs, as well as all aspects of adherence to licensure requirements.

• Developed and operated successful community based immunization program.

• Recruited, interviewed, hired, and scheduled per day staff technicians and pharmacists.

• Utilized computerized pharmacy information management system and Excel to track inventory and

maintain pharmacy records.

• Prepared shift schedules in different pharmacy locations throughout New Jersey.

• Led and supervised a strong pharmacy team in daily meetings, and monitored the performance of

pharmacy staff to ensure safe and legal processing and delivery of prescription.

• Established and maintained positive relationships with physicians, nurses, and other allied

healthcare staff necessary to provide quality pharmacy services and customer support.

• Maintained the highest level of customer satisfaction at all times; immediately identified,

addressed, and resolved all customer service issues.

• Provided relevant information to patients regarding drug dosage and drug interactions.

• Recommended over the counter medications and available medical devices to pharmacy

customers.

• Analyzed patient profiles and assessed medication usage. Discussed patients’ overall health and

added benefits of compliance and having up to date immunizations.

• Developed open communication and teamwork among pharmacy staff in order to improve

operations.

• Facilitated cohesive team building, organization of workflow, and team communication.

R K S T ORY

W O H I

Pharmacist CVS / CARE PLUS PHARMACY / HORIZON BLUE CROSS BLUE SHIELD, NEWARK, NJ Apr

2008–2011

Pharmacy Manager RITE AID CORPORATION, BAYONNE, NJ Feb 2010–October 2013

Staff Pharmacist RITE AID CORPORATION, ROSELLE, NJ Jan 2008–Feb 2010

Floater Pharmacist RITE AID CORPORATION, VARIOUS LOCATIONS, NJ Aug 2007–Jan 2008

T E RN S H I P

I N

Pharmacy Graduate Intern BROOKS / ECKERD PHARMACY, NEWARK, NJ Aug 2005–Aug 2007

Assistant Research Laboratory Technician NEW JERSEY CENTER FOR BIOMATERIALS, NEWARK, NJ

May2004–Aug 2004

Pharmacy Technician PLAZA PHARMACY, JERSEY CITY, NJ May 2003–May 2004

CAT I O N

E DU

Doctor of Pharmacy (Pharm.D), 2007

ERNEST MARIO SCHOOL OF PHARMACY, RUTGERS UNIVERSITY, PISCATAWAY, NJ

Cambridge Who’s Who, 2007–Present

Novartis Endowed Scholarship, 2005–2007

National Dean’s List, 2002–2004

Edward J. Bloustein Scholarship, 2001–2003

F E S S I O NA L A I N I N G T I F I CAT I ON S N D C E N S U R E

P RO T R, C ER, A L I

Licensed Pharmacist, State of New Jersey; State of New York; State of Florida

Certified Consulting Pharmacist (CCP), New Jersey Pharmacist Association

Licensed Immunizing Pharmacist

Basic Life Support (BLS)

Cardiopulmonary Resuscitation (CPR)

Automated External Defibrillator (AED)

F E S S I O NA L F I L I AT I O N S

P RO A F

American Pharmacists Association

New Jersey Society of Health System Pharmacists

American Society of Health System Pharmacists

New Jersey Pharmacists Association

T I V I T I E S

AC

ESL class teacher at Muslim American Society

Active participation in dinners and lectures organized by the pharmacy community

C H N I C A L I L L S

TE S K

Microsoft Office Suite (Word, PowerPoint, and Excel)

B L I CAT I O N I M I T E D I RC U LAT I O N

P U ( L C )

Serotonin Syndrome

University of Medicine and Dentistry of New Jersey Pharmacy Newsletter; Oct 2006



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