Harrison Martin

PO Box ***, Glendale, SC ***** 703-***-**** acedco@r.postjobfree.com

I am a Communications & Project Management Professional with over 15 years of experience

managing and meeting the needs of clients in the commercial, government, and non-profit industries.

I am seeking a full-time position in an organization needing to utilize my talents in information

technology management, creating content for effective communication, and successfully coordinating

interdisciplinary teams in order to provide completed projects and services on time and under

budget.

EDUCATION

Bachelor of Arts Degree (B.A.) in English & Theatre Arts University of South Carolina, Upstate

SKILLS & AREAS OF EXPERTISE

Communications Project Management Software & Hardware Knowledge

Technical Writing Budgeting & Proposals MS Office, Excel, & Outlook

Standard Operating Procedures Vendor Management SharePoint, Visio, & PowerPoint

Marketing Content & Editing Scheduling, Scope & Design Apple/Macintosh Software & Devices

Public Relations Testing & Implementation Web Interfaces & Browsers

Client/Customer Support CMMI, ITIL, & CobIT Lotus Notes (IBM OS)

EXPERIENCE

Senior Technical Writer

IBM Corporation, Global Business Services; Herndon, VA Feb 2013 - Jan 2014

*Infrastructure Architecture & Cloud Computing

• As a member of the Application Infrastructure Technical Team, I was responsible for writing & editing proposals.

• Collaborated with the architects on technical volumes of proposals including content and editing for a stronger, more

comprehensive first draft reducing overall project time and cost.

Freelance Project Editor

Herndon, VA Jan 2012 – Feb 2013

• Edited marketing & business documents for a nonprofit startup, web pages, blog content, & a nonfiction book.

Senior Writer, Section Owner, & Project Manager

Unisys Corporation, Federal Division; Reston, VA June 2007 - Jan 2012

*Federal Outsourcing, Support Services, & Portfolio Solutions

*Received 2 Global Bronze Recognition Awards

*Chosen by Management to attend LEAP (Leadership Excellence Acceleration Program)

• Primarily responsible for the development of Federal & Commercial Client proposals

• As a Senior Section Owner, I managed 5 writers & Subject Matter Experts to complete proposals.

• Responsible for providing the final version of assigned sections to the proposal team for publication.

• Worked with SMEs, Technical Volume Leads, & Capture Managers to provide quality written solutions.

• Served as a Technical Communications Specialist to assist with technical writing, proposal writing, technical

collaboration, end-user documentation, training materials, and life-cycle documentation for various projects.

• Served the Program Management Office as a Program Coordinator, Communications Consultant, and Senior

Technical Writer for the TASC Transition and Steady State.

• Consulted to the TASC Internal Communications team to create the best methods of disseminating information to

their users.

• Created the Communications Process & Procedures Plan for the TASC Transition.

• Managed the redesign of the CIO’s SharePoint page to create a user-friendly information network including “How Do

I” documents to reduce the cost and volume of help desk inquiries.

• Created communiqués for the TASC end-users providing vital information concerning software updates, system

outages, status reports, etc.

Experience continued on next page…

Harrison Martin

• Created documentation & managed process improvement initiatives including standard operating procedures for the

PMO for the TASC transition.

• Served as the Project Manager for Macintosh Migration into the TASC environment.

• Consulted on matters and questions involving Macintosh machines and other Apple devices.

• Performed Technical Documentation Lifecycle Manager duties such as creating Documentation Lifecycle Templates.

• As Senior Technical Writer, I created new documentation, a document repository, and edited existing documents to

reflect clear, concise, and accurate information for a very diverse end-user base.

• Provided Risk/Issues Management such as maintaining and coordinating risk and issue registers.

• Acted as SharePoint Administrator creating accounts, managing/organizing content.

• As a PMO Leadership Team Member, I was notified of all incidents, approved change requests, and granted

emergency access to caged areas in data center.

• Served as a Senior Technical Writer, Editor, & Analyst for our FAA Contract which included:

• Co-managed the initial step for a CobIT assessment.

• Process Documentation Consulting including defining parameters & variables to classify system complexity and

criticality levels.

• Created a framework defining production documentation required per system complexity level.

• Assessed the production documentation.

• Created a Gap Analysis based on the Complexity Levels and the Framework.

• Served as Senior Technical Writer/Editor/Coordinator for the Federal Engineering Horizontal project including:

• Played an integral part of a launch team, including managers & engineers, in the planning and innovation of

incorporating Apple products (Macintosh, iPhone, iPad, etc.) into the Unisys environment establishing a

knowledge base for future contracts requiring Apple products and technology.

• Co-managed the Apple Pilot program including creating training documentation for Apple Pilot users and

managed the efforts to compile test data.

• Provided end-user support for those participating in the Apple Pilot.

• Created end-user documentation on Macintosh OS X, Apple applications, and third party applications for Apple

Pilot users.

• Created demonstration documentation for Apple Innovation display in the Center of Excellence.

• Wrote scripts and display presentations for demonstration to the Unisys CEO, Board of Directors, CEO, & BoD.

• Created documents for Apple Pilot including ConOps, Functional Requirements, System Design, & As-Built

Guide.

• Assisted the Partner of Federal Engineering with documentation for special projects.

• Senior Technical Writer / Editor / Lifecycle Trainer for the Transportation Security Administration Contract for

Systems Engineering including:

• Created and conducted training sessions on documentation and the SDLC for engineers.

• Created and conducted pre-testing reviews/edits for all project documentation.

• Worked with other writers and engineers to develop better methods for documentation delivery.

• Wrote and edited technical data for use in manuals, procedures, and specifications.

• Created and ensured that documentation & content adhered to editorial standards for quality, graphics, format, style,

and government specifications for Systems Lifecycle Manual, Visio Diagrams, PowerPoint Presentations, etc.

• Served as Technical Writer & Editor to Department of Homeland Security, Immigration & Customs Enforcement

reporting to the Office of Chief Information Officer (CIO), Engineering Division, & Network Engineering Branch.

Technical Integration Support Team Analyst / Technical Writer

Department of Homeland Security, Customs and Border Protection; Washington, D.C. Feb 2002 - May 2007

* Office of Information Technology, & Passenger Systems Program Office

• Supported government lead on special projects as an Integration Support Analyst.

• Supported the Technical Writing team with division-wide documentation, status reports, PowerPoint presentations,

and Visio diagrams.

• Served on the Enterprise Process Group board to help develop processes to attain CMMI Level 3.

Experience continued on next page…

2

Harrison Martin

Support Team Analyst / Technical Writer Experience Continued

• Supported the ACE Program Management Office as an IT Specialist / Independent Validation and Verification

(IV&V) with validation and verification processes to ensure consistent specifications, guidelines and best practices,

and commercial standards such as the IEEE Standard for Software Verification and Validation 1012 and the

Capability Maturity Model Integrated (CMMI).

• Analyzed & researched specific areas within the ACE program for compliance and continuity within the SDLC.

• Gave monthly Pre-Brief-style reports to the Program Office & Executive Briefs to the Assistant Commissioner.

• Coordinated with developers and the ISD CM team with the implementation process.

• Served as Risk Manager & SDLC compliance team-lead for US-VISIT Increment 2c project.

• Served as Assistant Project Manager for coordinating and managing the migration of legacy INS systems onto CBP

mainframe system.

• Created and edited documentation conforming to the SDLC and in compliance with CMM Level 2.

• Assisted the Configuration Management Manager in the Inter-Process Solutions Branch coordinating code migration

into environments using the Dimensions Configuration Management tool.

• Created implementation plans for code migrations and a template for implementation plans that became the division

template.

• Assisted & consulted with interdisciplinary team from developers to field agents.

Lead Technical Writer

IMAKE Software and Services, Inc., Bethesda, MD Mar 2001 - Dec 2001

• Researched and tested software applications for consistency, usability, and compliance.

• Designed a User Guide Template & Style Guide that illustrated the standards for all User Guides and other

documentation including the use of screen captures, graphics for highlighting important information, conventions

used within the documents, and the overall “look and feel” of the documents.

• Wrote and updated User Guides, Installation Guides, and Training Manuals for applications within the system.

• Edited documentation written by other team members and the Sales and Marketing team.

Technical Writer & Documentation Specialist

Smith Data Processing; Spartanburg, SC Sept 1999 - Sept. 2000

• Researched and tested software systems for local governments and system updates for consistency, usability, and

compliance; creating procedural documentation as needed.

• Designed and wrote system end-user manuals for government employees. Incorporated screen examples as

illustrations. Created eye-catching graphics to illustrate Notes, Hints, Warnings, and other key information.

• Wrote and designed detailed instructions for year-end and/or semi-annual procedures according to current laws and

standards provided by the government including screen examples and graphics to illustrate features.

• Developed marketing brochures and sales materials.

Community Relations Associate

American Red Cross, Piedmont Chapter; Spartanburg, SC Feb 1997 - July 1998

• Managed all Public Relations for the Chapter including press releases for local print and electronic media.

• Interviewed, vetted, and managed 15 – 20 in-house volunteers and college interns.

• Assisted Volunteer Chairperson in recruiting volunteers for special events and other services.

• Managed Fund Raising events such as Retro-fest & a world premier theater production by a local playwright.

• Served on the State Communications Committee.

• Created marketing brochures, newsletters, and other key written communications.

• Served as the Data Base Manager for all financial contributions.

VOLUNTEER & COMMUNITY INVOLVEMENT

• Walter Reed Army Medical Center Volunteer Massage Therapist Team Lead (2009 – 2010)

*Licensed Massage Therapist Potomac Massage Training Institute, Washington, D.C & VA

• Smithsonian Museum of Natural History, Butterfly Pavilion Lepidoptera Docent (2011 – 2014)

• Mid-Atlantic Hiking Group Certified Hike Leader, Washington, D.C. (2012 – 2014)

• Spartanburg Little Theater Stage Management Volunteer (1994 – 2000)

3

Contact this candidate